Both transaction are showing up as paid on my account but I still haven't received either of my cashouts in my Bank account yet.

Please check into this.

Thanks

This is frustrating.

Paid today.

I've done 2 worldpay cashouts. Both easy. Each have taken about 3 business days

There’s clearly a problem where cashouts are being shown as “paid” on the site when they’re still being processed.

You guys should fix that.

Requested June 24th 11:43 pm
Approved June 25th 1:35 pm
Listed as 'Paid', nothing in my bank account

Requested June 26th 11:25 am
Approved June 26th 3:36 pm
Listed as 'Paid', nothing in my bank account

Username berzerks

Support has informed me that my cases have been forwarded to their Payments Team, and their Redemption team (2 separate emails)

Will update

My money has been sent to the wrong wire number and I contacted support. But they keep telling me to be patient for over 3 weeks instead of correcting and adjusting it to the correct ACH number. I dont know what is going on ……

Will a rep please help me.

Yeah this is an issue. My last cashout was switched to "paid" status. However the money was not deposited into my account until 2 business days later. So don't freak out (like I did lol) if the money hasn't been deposited into your account yet with paid status.

Also - I'm currently waiting on another cashout. It took 4 business days to become approved which happened today. But now it's the weekend. So I anticipate receiving the money sometime around Thursday next week.

Requested 6/28
Approved 7/3
Cash in bank 7/5

2nd through worldpay. Takes a couple days longer than paypal but has been reliable for me so far.

I dont know why my payment hasn't been escalated and resolved before all these other people are getting paid , why isn't my payment put as a priority since I been waiting so long ???

Yes tell me about it im still waiting on a cashout that was marked paid 6/11

1st WP Request 7/5 AM
Submitted docs 7/5 AM
Verified and withdraw approved 7/5 PM
Money received in bank ????

My cashout was processed fairly quickly after giving them my bank account info. About 5 business days, no complaints.


Sent from my iPhone using Tapatalk

6th WP cashout

Req Jul 4 854pm
Rec Jul 6 sometime in the morning

Yesterday, I received both cash outs on the 7th business day, counting from my first withdrawal approval. Overall, it was a 13 day wait for the first cash out and a 6 day wait for the larger, second cash out. The money showed as pending in my bank account for 24 hours, which itself is faster than I expected.

This is not as easy as PayPal. However, if future cash outs match the wait times of my second one, I'll be satisfied given processing times for Online Poker in the "Land of the Free".

cashout request 7/1/18

paid 7/5/18

Not bad due to 4th of july holiday

Requested a withdrawal of $50 and it says "Processing 50 withdrawal" but $100 was taken from my account. PMing you both about the issue with my user name. I love the site, thanks in advance.

Req 7/8

"michael_eg"

I reopted in to receive physical bank statements again. I just got a bank statement the other day; I have just now tried doing this whole cashout process again.

I couldn't be bothered with any more conversing or trying to cashout. Waiting for a "logo" which is still, basically, just their freaking name... seems far less AIDS inducing. But, we'll see.

If you guys don't like it... maybe I'll open up paint and try to create a better logo for them.

Hey everyone. I have run out of patience with support who can offer nothing but "your e-mail is being forwarded to the payments team" responses. I'm still waiting for my cash out that was approved on June 21st. It was marked as paid a couple days later but there is still nothing in my bank account. I have sent in all requested documents. This is becoming really frustrating. Seeing users receive payments after requesting a cash out last week is completely ridiculous when there are so many people still waiting

Joey or Kimber can you help?

My s/n is Michael Jordan.

SodaPop41, Shipmyway, Jmas8310, BayAreaBaller, Berzerks, TheINTL

That's a list of users who apparently have not been paid, including myself. Timeframes range from 1 month to 2 weeks.

I scrutinized this thread before deciding it was safe to make a deposit, and for a site that brands itself on players being able 'cash out quickly', this is really frustrating, even if we are a minority. The lack of communication from support does not help. They have not been able to give me a new time frame, nor highlight anything wrong with the process.

Joey / Kimbr, at this point would much appreciate it if you looked into my account as well (berzerks, 2 cashouts approved for 2 weeks and marked paid). Thank you!

I think we are all out in the same boat bud. I had to pm kimbr my routing number for verification.. on here. Support didn’t have a clue. Shows paid on their end since June 21st (only info support would share). PM one of them. That’s apparently the way around generic emails with little to no service. They’re top notch, zendesk call center needs improvement.

File a complaint....

https://www.worldpay.com/global/about/contact-us

Let them know that your account was not funded and merchant is not offering any assistance after multiple requests.

If enough people with this issue file complaints, WP may get involved and speed things along for you.

I have a payout from 6/22 and 7/2 both still not paid. Both over 3k each.

Fun stuff.

This WorldPay help page is asking for a business email , what is a business email??

Req 7/8
App 7/9

Req 7/9