I do appreciate the re-sizable tables. My eyes were dying before.

i know its been a long day but can someone elaborate on if anything is being done about last weeks tokens

also is there going to be a cash bonus option for the higher level vip where 1000upoints > $1 ( currently best is 500k for 500$ )

This is a flippant remark, and it's not appropriate from a representative of UP.

You have just sh*t on everyone who has complained about V2 with this reply.

If you take a survey of the complaints, hardly anyone is complaining about an actual change (except perhaps the unreadable font). We are complaining because we have waited over 4 months for an update, and very few of the important features that online poker players have taken for granted the past 8 years are included.

Like I suggested before-- please post a detailed list of the changes you made in V2. Perhaps it will be more impressive, and we will clap and cheer rather than ruin your day with our bitching. Then post what we should expect in V3, with a date attached. Be a little proactive and get ahead of this thing.

Poor you.

BTW-- Hand histories are not a big job. In 2004, from the major sites, we were able to request X number of most recent hand histories be emailed to us. Since we are currently able to interact with our hand histories via the account page, there should be no difficulty in adding the ability to request a range of hands be emailed/downloaded. As the person who you flippantly replied to said-- Locally stored hand histories (instant hand histories) are not necessary. We can make due with an easy retro solution.

ive complained my fair share and i dont feel like he "****" on me. there are so many idiots posting in this thread it is amazing anyone from UP even comes in here to post. they could just let us complain to support about everything. i know there are plenty of us who appreciate UP reps posting, sorry they dont have a pr guy take a week to read over everything they type before posting.

dax made a post with things included in the update. it is a couple pages back because of all the people complaining about plo which was well known wasn't coming.

Look, if you really think he was making an equivalency between Avatars and Hand Histories, on a twoplustwo forum, you have been leveled.

Glad to see the VIP program underway. So I checked the VIP section of the UP site and like how XP and UPoints are explained along with tier ladder climbing. There is one rather significant problem though. It states how earning points begins at face value with 1X multiplier. OK...well...what the hell is face value? There was a cute little blurb about poker goals and tier ranking achievement and such. I, and those who read this thread, understand what the face value is and that's only due to the awareness of this thread as an information resource. But on the UP site it says nothing about $1 in WTA rake = 10XP, though it's kinda necessary, don't you think? It's just on par with the ambiguous nature of UP. Realize that dedicated online poker players will not be deterred by such ambiguity, but consider that better clarity is likely a major factor in recruiting new first time online poker players now that it's 'legal'.

I cant seem to figure out if this vip program is good or horrible

BTW, I didn't forget about this. Though the terms were...surprise...ambiguous (was it who picked the correct date and if no correct date picked there's no winner or who was closest to the correct date?), I believe I am the winner as I was closest at 23 days off.

My eyes hurt. Make it stop.

It's great the UP reps are posting.

What have they done for us though? Do you think this thread has influenced any decision that UP has made?

These representatives are supposed to be PR-guys. They are UP's social media peeps. What did you think they were doing here? Obviously, they could be more professional...

I must be invisible or something.

If you're going to advertise "nightly" "guaranteed" tournaments they need to occur every night. You had the opportunity to spread these tonight, but were likely fearful of overlays and so you didn't. I don't know much about the NGCB, but a quick google search provided me with language suggesting you're in line for disciplinary action with this move.

Your operations would run smoother if you put the right people in the right roles. You should have hired multitabling grinders as consultants so your engineers would know what to do. You should have hired someone with experience analyzing tournament schedules to create and manage your tournament schedule.

I have no doubt that being on your side of the table would provide us all with perspective we don't currently have. The problem seems to be that your team doesn't have the perspective that is gained from being on *our* side of the table.

Lighten up Francis

Nah

Also, I don't see the 19:05 500, the Sunday 10k or the Summer Special 20k. You're registering a satellite to a tournament that don't even exist right now.

I sent an email to support, but two things that can use fixin on the web site:

50k UP for 50 bucks then 1 Million for 100 bucks. Seems steep. I'm actually curious about this one because even though it seems like the 1,000,000 should be 100,000 that doesn't offer anyone any incentive to move up. It's still the same exact value as the lower tier right?



$100 bonus cash, $500 bonus.

The text in main lobby is still small and unreadable.

Yeah I'm just doing what I was doing before Version 2....changing the screen resolution on my computer to make it more playable/visible.

A sng leaderboard would be fun and could get them churning a little more

I'm sorry to hear you feel this way. Just a reminder, though, online poker didn't launch in 2004, it launched several years earlier (I believe PlanetPoker launched in 1998?). We are aware our hand histories are lacking, and it's my personal priority to get them out as soon as possible.

As I've said before, software changes (especially in a regulated environment) will take time. I know that we have an expectation of moving mountains rapidly, but that's just not how we're able to currently operate.

My first post yesterday was a list of our update's changes, as you suggested (http://forumserver.twoplustwo.com/28...l#post39868317). I can't speak to "v3" because we're hoping to do more incremental changes moving forward - hopefully there won't be a v3, just a steady stream of fixes and improvements. The reason I don't know that, though, is because the date not completely up to us - we rely on our third party lab and the commission, and obviously have to pick and choose the work we want to complete.

I do apologize that our software didn't meet your expectations. We are receiving a lot of the feedback we expected: sadness that we don't yet have all the features people want next to happiness that we've fixed a lot of things and come a long way in our first 4 months of operations.

Cheers for that. For what it's worth, I'm not a PR guy - I am the poker product manager. I spend as much time as I do posting here because this community (and it's feedback, for better or worse) is important to me. As a small company, we don't really have a "PR guy".

About some of the posters in this thread, I don't mind. I do take a poster with 9 posts and a reg date of August 2013 with only negative posts in the UP thread with a pretty hefty grain of salt, though. That doesn't mean that their feedback is invalid, it just means.. it's salty.

Thanks for the feedback. I'll make sure that we get some pretty prominent copy as to the fact that $1 rake = 10XP, and 10 XP = 10 U-Points at the base level.

For what it's worth, I've played several million hands as a multitable grinder. Our office has a combined several million dollars (3+, I think?) in tournament cashes and at least one WSOP bracelet (mostly combined in a couple people, to be fair). Our engineers do know what to do, that's not so much in question as it is "things take time". ScottyY has some of the most experience in the industry with VIP programs and understanding what players want. On top of this, we spend an awful lot of time interacting with as many people as we can to get their feedback. It might seem like it, but I feel as if we're really making a pretty strong effort at listening to what people want.

I don't think I agree with the fact that not running a "nightly guaranteed tournament" on the day we released and had technical issues would place us in line for "disciplinary action" with the GCB, especially since we reserve the right to cancel tournaments at any time (http://www.ultimatepoker.com/terms-and-conditions/ - section 7.0). That's not to say we will, obviously we want to spread every tournament we can, and we're happy to pay any guarantees we whiff on; but on a day where there were some clear technical issues, I think it's fair to expect that we're going to cancel some tournaments.

Hopefully this doesn't come off as overly defensive - I'm just trying to illustrate that lack of experience in this company isn't an issue. Both industry experience and player experience (live and online) are something we have a wealth of.

Thanks for your feedback.

I've been working with them for months already. It might not seem like it since hand histories aren't here yet, but it takes quite a bit of time to design, develop and implement them. When they arrive, though, it's my hope that they will be plug and play with pretty much all the aftermarket software there is.

There's a couple other things that I'm doing that I hope to include with hand histories, but I'm not guaranteed to get those things into the initial release so I won't promise them here. If you catch me in an unofficial capacity (at a property or maybe on my twitter account), I'm happy to talk about what I want.

Just remember that what I want is often a little different than what we'll see in an initial revision.

If you win one of those satellites, one of two things happens:

1) You receive a tournament ticket (new feature that we haven't really talked about much) that lets you register for that tournament or any other one like it. For example, the nightly 1k guaranteed tournament will have tickets that allow you to register for any of these. They'll also show up in your wallet.

2) You'll receive U$ for the win. You can use these in any tournament or SNG, but not cash games.

Making the main lobby "more better" is also on our list. It's a little bit lower priority, though. We want some of the things mentioned in this thread a bit more.

Cheers, and thanks for the feedback.