I am ticket 3356 and just sent this email to support about it still continuously showing my location as NOT BEING IN NV.
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Tosupport@ultimatepoker.com
please call me 702-XXX-XXXX to try and resolve this. ill be awake for most of the night and please don't refuse to call just because its late. its not accepting my location as NV. I am at the goldstrike casino in Jean NV, and I am using a Verizon Broadband modem for the laptop, but the cell is NOT with Verizon, its a Samsung 1759 with Tmobile and it worked fine for texts and verification. not sure what LTE is or how to shut it off or if that's a different problem, I was also able to deposit without issues as u can see, also I tried rebooting both my phone and laptop but it didn't help. I fear I am too close to the cali border, about 8 miles, and I wont be in vegas for a few weeks because I can live here off comp dollars rent free unlike vegas, so I cant really go back to vegas.
I could be wrong, but I think it accepted me as NV when I first logged in yesterday but at the time I was waiting to have my ID docs verified so I still have not been able to play even once.
is the issue my phone or my internet? please dax, give me a call, u can find my phone by looking at my online poker acct or looking up my stations casino info maybe. I will send u a PM also with contact info