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Downtime and Disconnect/Lag Issues thread Downtime and Disconnect/Lag Issues thread

12-10-2014 , 03:13 AM
Quote:
Originally Posted by iPlayPLOhigh
7/8 in the $109 $15K and 8/38 in the $82 $25K, better be a ****ing equity chop.
ohh so ur Mat lol
12-10-2014 , 03:13 AM
Terms and conditions state:
Quote:
Running (after late registration has closed) – If a regular, turbo/hyper or rebuy and add on Multi-table tournament is in a running state and not yet in the money is cancelled, players that have been eliminated from the tournament will not receive any compensation for the tournament. Players that remain in the tournament will receive the following compensation. A. 1 buy in back (No re-entries, no rebuys or add ons). B. The remaining prize pool (all guarantees are honored) will be distributed on a percentage basis according to each players chip stack, for example, there are 100,000 chips in play, the prize pool is $100,000. Each chip is worth $1, you have 25,000 chips when the tournament is cancelled. You will receive $25,000 of the remaining prize pool. *The maximum payout cannot exceed 1st places prize.
12-10-2014 , 03:14 AM
"Every remaining player will receive a refund based on our Terms and Conditions."

12-10-2014 , 03:14 AM
if u google wpn down, you'll see endless threads
12-10-2014 , 03:14 AM
I started getting refunds already..
12-10-2014 , 03:15 AM
Quote:
Originally Posted by iPlayPLOhigh
7/8 in the $109 $15K and 8/38 in the $82 $25K, better be a ****ing equity chop.
how much did you get for the 15k?
12-10-2014 , 03:15 AM
is event 30 cancelled?
12-10-2014 , 03:19 AM
Was 4th place with 10 from ITM and basically got my buy in back.
12-10-2014 , 03:24 AM
so chipleaders wud have got few k each? easy money
12-10-2014 , 03:25 AM
Quote:
Originally Posted by Shamaniski
how much did you get for the 15k?
Idk, can't even log in now. I was told that equity chops would be done for anyone in the money though.
12-10-2014 , 03:26 AM
Was 13th of 33 in OSS #31 ($1.2k) and 18th of 118 in OSS #32 ($3k). I think the way I calculated it, I'm basically whole according to their T&C's. I don't think I got my two re-entries for the $3k refunded, though. (EDIT: nevermind - REMAINING POOL, not total pool. I'm whole.).
12-10-2014 , 03:26 AM
i got back 350 for event 30 was 2nd last in chips so not bad but obv wud prefer to try build stack back up and play for original prizes
12-10-2014 , 03:27 AM
Everything looks straight on my side for the cancelled SNGs
12-10-2014 , 03:28 AM
It's not showing in my ledger how much they gave me, but I got about $2500 between the 2 tournaments, not sure how much from each.

Would have rather just played them out personally, but at least they took care of it.
12-10-2014 , 03:29 AM
it sucks, but atleast was compensated fairly
12-10-2014 , 03:47 AM
How about refunds for tournaments that were affected but which I did not cash
12-10-2014 , 03:55 AM
I feel you guys pain that grind sngs. I mass table sngs. Between yesterday and today I have had tables lag and sometimes freeze or disconnects me from the client all together. As a result of this, I have
- Not been able to unregister from sngs that I was already in pre disconnect, and by the time I was able to log back in to client the games had already been played (where I was inactive the entire game)

-Had many disconnects or frozen client in the middle of sngs, which caused me to blind out and lose the games

I'm sure that every mass table sit&crush player has suffered quite a big hit the past few days, and I'm sure we would all like to know what kind of compensation/refunds we can expect for this stress and heartache!


-Thanks
CountryHo
12-10-2014 , 04:48 AM
Quote:
Originally Posted by TiftCountyHick
I feel you guys pain that grind sngs. I mass table sngs. Between yesterday and today I have had tables lag and sometimes freeze or disconnects me from the client all together. As a result of this, I have
- Not been able to unregister from sngs that I was already in pre disconnect, and by the time I was able to log back in to client the games had already been played (where I was inactive the entire game)

-Had many disconnects or frozen client in the middle of sngs, which caused me to blind out and lose the games

I'm sure that every mass table sit&crush player has suffered quite a big hit the past few days, and I'm sure we would all like to know what kind of compensation/refunds we can expect for this stress and heartache!


-Thanks
CountryHo
Hey CountryHo,
I PMed the WPN Rep here. He/she said that SNG refunds for the 7th and 8th (those were the ones I asked about) should be processed sometime thursday (they hadn't gotten to them yet with the other issues). I don't have any reason to believe this won't be the case as they have done a decent job here so far (and I am sure they are getting crushed with complaints like ours).

Fortunately, I haven't been affected that much (maybe $100 or so) by the DCs and have been able to unreg for the most part, but I have also kept track of all that I have lost. I am not sure if you have been able to do the same but if you have a decent idea I would wait and see what sort of refund you get and then talk to the Rep here if it doesn't seem sufficient.

This has obv been a real pain in the ass for us all but they seem to trying to take care of the players as best they can so far. Hopefully they get this all figured out soon.
12-10-2014 , 04:57 AM
Quote:
Originally Posted by tommyzero
Hey CountryHo,
I PMed the WPN Rep here. He/she said that SNG refunds for the 7th and 8th (those were the ones I asked about) should be processed sometime thursday (they hadn't gotten to them yet with the other issues). I don't have any reason to believe this won't be the case as they have done a decent job here so far (and I am sure they are getting crushed with complaints like ours).

Fortunately, I haven't been affected that much (maybe $100 or so) by the DCs and have been able to unreg for the most part, but I have also kept track of all that I have lost. I am not sure if you have been able to do the same but if you have a decent idea I would wait and see what sort of refund you get and then talk to the Rep here if it doesn't seem sufficient.

This has obv been a real pain in the ass for us all but they seem to trying to take care of the players as best they can so far. Hopefully they get this all figured out soon.
Ty for the info!

Sent from my LGL34C using 2+2 Forums
12-10-2014 , 05:13 AM
Support told me to email them tournament ID#s where I ran into disconnect issues which is very hard to do if you are mass tabling sngs to find these numbers and looking up HH#'s on this network isn't the easiest thing in the world to do either.
12-10-2014 , 05:16 AM
Quote:
Originally Posted by TiftCountyHick
I feel you guys pain that grind sngs. I mass table sngs. Between yesterday and today I have had tables lag and sometimes freeze or disconnects me from the client all together. As a result of this, I have
- Not been able to unregister from sngs that I was already in pre disconnect, and by the time I was able to log back in to client the games had already been played (where I was inactive the entire game)

-Had many disconnects or frozen client in the middle of sngs, which caused me to blind out and lose the games

I'm sure that every mass table sit&crush player has suffered quite a big hit the past few days, and I'm sure we would all like to know what kind of compensation/refunds we can expect for this stress and heartache!


-Thanks
CountryHo
Yep, I am out of 1k cause of it.
12-10-2014 , 05:18 AM
Quote:
Originally Posted by BeerBottlez
Support told me to email them tournament ID#s where I ran into disconnect issues which is very hard to do if you are mass tabling sngs to find these numbers and looking up HH#'s on this network isn't the easiest thing in the world to do either.
I have already emailed them with the tourney IDs from the SNGs totaling over 1k from the lag and disconnects, I received a generic email back saying they are working on refunds but haven't received anything yet after I emailed them back a couple times.
12-10-2014 , 05:23 AM
Oh man, what a royal pain! That would take a lot of hours to get together!

Sent from my LGL34C using 2+2 Forums
12-10-2014 , 05:28 AM
Quote:
Originally Posted by Shamaniski
I have already emailed them with the tourney IDs from the SNGs totaling over 1k from the lag and disconnects, I received a generic email back saying they are working on refunds but haven't received anything yet after I emailed them back a couple times.
The problem I have is some games come back and they are fine then even when some come back I have others I am still in where I can't do anything,etc...

Also at times when I have a bunch of tables going and it only lags for about a minute like 3 or 4 of my games go inactive where it gets difficult to sit back in all of them and I might miss out on one or two that I wouldn't have timed out on if the site didn't disconnect me for that minute.

So this has cost me money and definitely ruined me from timing out in games costing me chips in crucial moments but also to be fair it has helped me in a few games but not nearly as many as it has hurt.

I'm not the kind of guy that wants to steal from an entire table of inactives but the fact is you never know when people are coming back and they will certainly do it to you if the role is reversed so it just sucks to be put in a spot like that.
12-10-2014 , 07:18 AM
Quote:
Originally Posted by p2 dog, p2
same
bragggs try merge?

      
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