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Downtime and Disconnect/Lag Issues thread Downtime and Disconnect/Lag Issues thread

04-05-2017 , 07:48 PM
Quote:
Originally Posted by kevbot
I have 2 buyins to the 50k HS Wednesday will I get my money back for both?
Yes- all buyins would be refunded. It would be as if the tournament never happened.
04-05-2017 , 07:49 PM
Quote:
Originally Posted by HundredsOfStuff
If we satty'd into the cage via the beast tourney, and the cage gets cancelled, do we just get the entry cash? Current stack? Another cage ticket?
if you don't get the 1k or entry into the next Cage tourney/game I would be upset.. just sayin
04-05-2017 , 07:50 PM
Quote:
Originally Posted by unta8
I'd love to read what the terms and conditions are but your website is down. Can you post them here? I think if you aren't in the money, all entries are just refunded as if the tourney never happened?
yeah, before reg closes everyone gets refunded. after reg closes its by chip stack to remaining players, when itm, everyone left gets the current payout and then remaining prizepool by chipstack.
04-05-2017 , 07:53 PM
Quote:
Originally Posted by nee
yeah, before reg closes everyone gets refunded. after reg closes its by chip stack to remaining players, when itm, everyone left gets the current payout and then remaining prizepool by chipstack.
It's really upsetting that in my tourney we were TWO minutes before registration closed, on a 5 hour late registration tourney. That is just... beyond tolerance.
04-05-2017 , 07:55 PM
DDOS Variance- just when you thought there was not enough variance in poker!
04-05-2017 , 07:55 PM
Quote:
Originally Posted by -capeeKo-
if you don't get the 1k or entry into the next Cage tourney/game I would be upset.. just sayin
It happened to me 2 weeks ago finally they cancelled the cage and funded me 1K$
04-05-2017 , 07:55 PM
Quote:
Originally Posted by Malacia92
It's really upsetting that in my tourney we were TWO minutes before registration closed, on a 5 hour late registration tourney. That is just... beyond tolerance.
I'm sure if you make another 9 posts in here complaining it will fix everything right up though.....

DDoS and them being down sucks but if people just post bitching and whining it clogs up the thread from being useful, you should go do it elsewhere.
04-05-2017 , 07:55 PM
Quote:
Originally Posted by MLSFTW
Yes- all buyins would be refunded. It would be as if the tournament never happened.
I did not know that. I guess it makes sense since it's a re-entry. Where Ignition doesn't have the same policy b/c they're single entry.

Now I've gotta sweat this cancellation to see if I can get my 2 bullets back from the 50K. Weeeeeee.
04-05-2017 , 07:56 PM
Quote:
Originally Posted by APS
I'm sure if you make another 9 posts in here complaining it will fix everything right up though.....

DDoS and them being down sucks but if people just post bitching and whining it clogs up the thread from being useful, you should go do it elsewhere.
did you literally make an account to reply to me? I should stay here until removed forcibly.
04-05-2017 , 07:58 PM
They should really consider compensating everyone that is in the money. I had good advantage when this attack happens and now I have nothing. This is not fair!
04-05-2017 , 07:58 PM
Quote:
Originally Posted by KingOden
They should really consider compensating everyone that is in the money. I had good advantage when this attack happens and now I have nothing. This is not fair!
You will get an ICM chop as if you're ITM late registration is over. This will give people with more chips more money. It's not perfect but at least it takes that into account
04-05-2017 , 07:59 PM
Quote:
Originally Posted by guyute2588
I did not know that. I guess it makes sense since it's a re-entry. Where Ignition doesn't have the same policy b/c they're single entry.

Now I've gotta sweat this cancellation to see if I can get my 2 bullets back from the 50K. Weeeeeee.
In one of the first Million Dollar Sundays I had 4 bullets refunded (2160) when it was canceled. I was not even aware of the issues as I had busted my last bullet before they occurred. It was nice logging in a few days later and seeing the 2k+ there.
04-05-2017 , 07:59 PM
Quote:
Originally Posted by Thrash370
You will get an ICM chop. This will give people with more chips more money. It's not perfect but at least it takes that into account
But late reg was still on? Is this valid?
04-05-2017 , 08:00 PM
Quote:
Originally Posted by KingOden
But late reg was still on? Is this valid?
If late reg was on then you were not in the $
04-05-2017 , 08:01 PM
Here are the terms for cancellation if you guys need it:

Regular Tournaments with Open Late Registration
All players will be fully refunded.

Bounty Knockout Tournaments with Open Late Registration
All players will be fully refunded, excluding their bounty.

Regular Tournaments with Closed Late Registration
Remaining players will receive the amount of one buy-in and fee. The prizepool will be distributed among remaining players by chip count. Busted players will not be refunded. Guarantees will be fully paid.

Bounty Knockout Tournaments with Closed Late Registration
Remaining players will receive the amount of one buy-in and fee and their bounty. The prizepool will be distributed among remaining players by chip count. Busted players will not be refunded. Guarantees will be fully paid.

In The Money Regular Tournaments
Remaining players will receive the amount of the next not paid award. The prizepool will be distributed among remaining players by chip count. Busted players will not be refunded. Guarantees will be fully paid.

In The Money Bounty Knockout Tournaments
Remaining players will receive the amount of the next not paid award and their bounty. The prizepool will be distributed among remaining players by chip count. Busted players will not be refunded. Guarantees will be fully paid.

In The Money Satellites
Remaining players will receive the amount of the buy-in and fee of the target tournament, converted to real money. Busted players will not be refunded. Guarantees will be fully paid.

SNG Tournaments with All Starting Players
All players will be fully refunded.

Regular SNG Tournaments with Busted Players
Remaining players will receive the amount of the buy-in and fee. The prizepool will be distributed among remaining players by chip count. Busted players will not be refunded.

Heads Up Rematch Tournaments
Both players in a Heads Up Rematch tournament will be refunded only for their latest Heads Up Rematch, which is played at the moment of canceling the tournament.

--
S I G H
sorry for the inconvenience, not much I can say.
04-05-2017 , 08:01 PM
Quote:
Originally Posted by MLSFTW
If late reg was on then you were not in the $
Yea but I was in a pretty good spot for cashing and maybe final table. This is called opportunity cost and they should refund that too. I am just stating with 25 level late reg this is not fair.
04-05-2017 , 08:02 PM
Maybe don't run tournaments until you have a legit solution in place?
04-05-2017 , 08:04 PM
Quote:
Originally Posted by KingOden
Yea but I was in a pretty good spot for cashing and maybe final table. This is called opportunity cost and they should refund that too. I am just stating with 25 level late reg this is not fair.
It doesn't matter- that is the policy and always has been the policy. That's the added DDOS Variance. Maybe next time you will have already busted and get your buyin back.
04-05-2017 , 08:06 PM
Quote:
Originally Posted by MLSFTW
It doesn't matter- that is the policy and always has been the policy. That's the added DDOS Variance. Maybe next time you will have already busted and get your buyin back.
Great policy design, protecting customer amazingly. Nice IT recruiting out there too, of course.
04-05-2017 , 08:06 PM
Quote:
Originally Posted by KingOden
Yea but I was in a pretty good spot for cashing and maybe final table. This is called opportunity cost and they should refund that too. I am just stating with 25 level late reg this is not fair.
Ya ya
04-05-2017 , 08:08 PM
Quote:
Originally Posted by KingOden
Yea but I was in a pretty good spot for cashing and maybe final table. This is called opportunity cost and they should refund that too. I am just stating with 25 level late reg this is not fair.
Now its just a sunk cost. You no like? You can always play somewhere else
04-05-2017 , 08:09 PM
Quote:
Originally Posted by MSUJew
Now its just a sunk cost. You no like? You can always play somewhere else
Exactly! Cya later.
04-05-2017 , 08:13 PM
def gives you a better price to fire multiple bullets in the MTTs at least
04-05-2017 , 08:16 PM
So I think somebody asked earlier what the people behind it are getting from this? How about play incredibly LAG trying to get a ton of chips early with multiple rebuys.. If not? Just DDOS and get your money back

If the policy changed to no matter when the tournament is cancelled, they award the money based on how many chips the REMAINING players have left.. I think that would work better
04-05-2017 , 08:25 PM
OMG, really? Still can't play? bah!!!

      
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