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Downtime and Disconnect/Lag Issues thread Downtime and Disconnect/Lag Issues thread

04-04-2017 , 09:48 PM
Quote:
Originally Posted by ajei
Seems its all fixed
Still nothing in the Sit and Go lobby.

edit: actually it populated just now.
04-04-2017 , 09:56 PM
Quote:
Originally Posted by MrGoldenPare
I knew better
thats unfortunate. i just played ~10 2.0s with no problems
04-04-2017 , 10:32 PM
Quote:
Originally Posted by H0RUS
customers see wpn and thats all, they dont see the inner workings, whether its an isp issue or your servers, its still your problem at the end of the day.
And that's why we deal with it accordingly
Lucky for you guys that get to read the reasons and explanations here directly from the horse's mouth, right?

Quote:
Originally Posted by LivinTheLifeTilt
Does this mean all the accounts mindlessly sitting at all these cash tables are bots?
Amazing question but ok, these are players that for some reason just keep trying and trying and trying and trying to play, either because they don't use forums or call support or read the messages... So they just keep trying, god bless them.
I have always found it amazing that after any update there is an incredible amount of pple just waiting to click log in as soon as the servers start up.

Quote:
Originally Posted by MrGoldenPare
I knew better than to fire up some sng 2.0. I did it anyways because the rep said those games were fine and on another network. Theyre not fine. I reg'd in 10 of them and they all dc'd shortly after they went off. Clicking on the ok button just made the table disappear for good and never come back even after I relogged. I took a screenshot and downloaded my hand history file to capture the tourney id's.
.......
Report this to customer support via email they will check the records and refund accordingly.

--
So it seems we are back at 100% sorry for the delay on informing but of course it had to happen as soon as I left the Office... ISP solved their issue which in return solved our timming out problems.

Again any claims please email support with the proper information, sorry again for the inconvenience. Let us know if you experience any other issues ty.
04-04-2017 , 11:05 PM
WPN_Rep2
Do not work tournaments $ 10 freeroll on demand
Run them please
04-04-2017 , 11:19 PM
fuuuck are we down again?
04-04-2017 , 11:19 PM
Looks like the problems came back again....cash tables are disconnecting again.
04-04-2017 , 11:20 PM
This is tilting.
04-04-2017 , 11:31 PM
Ah well, at least I got an hr in tonight, better than I expected. Hopefully back up tomorrow.
04-04-2017 , 11:32 PM
Quote:
Originally Posted by MrGoldenPare
I knew better than to fire up some sng 2.0. I did it anyways because the rep said those games were fine and on another network. Theyre not fine. I reg'd in 10 of them and they all dc'd shortly after they went off. Clicking on the ok button just made the table disappear for good and never come back even after I relogged. I took a screenshot and downloaded my hand history file to capture the tourney id's.

http://imgur.com/a/PxxTZ

Tournament #474093
Tournament #474101
Tournament #474107
Tournament #474115
Tournament #474119
Tournament #474125
Tournament #474129
Tournament #474140
Tournament #474145
Tournament #474147

As far as I can tell from the HH file, these are the tournaments that dc'd and ended for me and never came back. So far I can see Ive been refunded for 4 of these. I will report when I get the refund for the other 6.

Edit: received ~10$ more. Not sure at this point if its a refund or money I may have won in the tourneys that dc'd for me but played out anyways??? Im still short ~24$ from where I started. Not a huge deal but just keeping things transparent.
Just had one of these, but only 1 table going. I clicked OK and then clicked TAKE MY SEAT(S) in the lobby (even though no games were listed), and the table came right back up. Hopefully helpful info on the off chance you hadn't done that. glgl
04-04-2017 , 11:42 PM
Seems like connection issues are still there. Was playing some Sngs and got disconnected twice forcing me to close and reopen the client. Doubt that it's my internet connection since somebody else in the same room is playing CS online no problems.
04-05-2017 , 12:01 AM
working right now but who knows when it'll go down again. quite tilting when it happens in the middle of a hand where you're calling a shove and the action just does not go through and you time bank out
04-05-2017 , 12:17 AM
mtts and sngs are down, got a "tournament suspended by host" popup

cash seems fine for now

edit: nevermind cash not working either.
04-05-2017 , 12:18 AM
MTTs still paused in the middle
04-05-2017 , 12:23 AM
yep problems are back
04-05-2017 , 12:23 AM
ah crap. Don't tell us its fixed when it isn't really fixed.

Customer satisfaction has to be more important than a few sporadic hours of rake.
04-05-2017 , 12:24 AM
it was good for 3 hours
04-05-2017 , 12:24 AM
04-05-2017 , 12:24 AM
Popup blames DDOS attacks.
04-05-2017 , 12:24 AM
And GG. So what is the plan for these "DDOS" attacks going forward given that traffic on the site is supposed to kick up a notch this Sunday?
04-05-2017 , 12:25 AM
ahh and now the real issue is revealed. I suspected something like this.
04-05-2017 , 12:26 AM
Quote:
Originally Posted by shutdown
Is that because they are literally just a flash game... or?
04-05-2017 , 12:26 AM
MTTs are being canceled. I was top 10 stack in $109, sucky for me.
04-05-2017 , 12:27 AM
Quote:
Originally Posted by lolsaucers
Is that because they are literally just a flash game... or?
I've no idea why but this does happen often around tourney series time. Usually during, in my experience.
04-05-2017 , 12:29 AM
post your face when ACR crashes every Cubed tourney next week.
04-05-2017 , 12:29 AM
[QUOTE=WPN_Rep2;52006545]And that's why we deal with it accordingly
Lucky for you guys that get to read the reasons and explanations here directly from the horse's mouth, right?


Oh yeah, we're incredibly lucky you come in here and lie to us. You're a shill. And not even a good one. You can't even get your lies to match up.

      
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