—-^ what he said!


Sent from my iPhone using Tapatalk

It is unfortunate that no one in MGMNH poker management cares to respond to what has been said in this thread, although it appears that someone in MGMNH poker management has been logging in and reading this thread on a daily basis.

https://forumserver.twoplustwo.com/members/88921/

Yes, can we please get some sort of reasonable assurance from Johnny that bathroom cleanliness will become a priority? Unlike comps or cocktail service, having hygienic bathrooms is just a basic necessity. Any business that couldn't provide that would quickly lose patrons. I can't say how many, but it would lose them nonetheless.

For example, tonight instead of MGM I am going to MD Live.

Smoke him out!

The bathrooms are quite embarrassing. Sure, poker players as a whole are probably not the most hygienic group as a whole but that's not my problem to solve.

Yeah, here's their tip:

Take care of the bathroom or find another job.

This guy gets it.

I log in daily to check things out. I have long since stopped feeding the trolls, as this thread has become a hotbed of negativity. Don’t look for answers here. If you want my response and would like to discuss, I am On property Tuesday-Saturday and would be happy to meet with any of you.

Some data points for consideration regarding influence comps\tier points and poor service of wait staff\cage others have been talking about has on where I choose to play.

I'm a serious rec with day job\career. Commute from home to live and MGM for me is about the same.

2017 - played 511 hours at live, 365 at MGM
2018 - 549 live, 314 MGM
2019 YTD - 247 live, 8 MGM

This year I'm on pace for my usual ~900 hours with ~30 of them at MGM.

Overall I like the room very much, happy with the action and floor staff, dealers etc. bottom line is that I think I get more value for my time at the place up the road. I get a lot of value out of being a platinum card holder.

Sent from my SM-G975U1 using Tapatalk

I appreciate that a lot of the negativity is over the top. You might notice that I rarely participate.

Purpose of my above post is just to give some honest feedback with supporting data from the type of customer you probably don't often hear from.

Ultimately I think it comes down to a business decision on how to differentiate your position in the competitive marketplace with regards to rewards. I respect that decision might not be yours, but somewhere within the MGM leadership team it has been decided this is optimal for your business.


Sent from my SM-G975U1 using Tapatalk

Whatever negativity exists in this thread is as a result of the irresponsibility that exists in the MGM National Harbor poker room.

Are you going to MD Live because of the bathrooms? I guess I dont know where you live but instead of spending a few extra minutes to walk downstairs, you're going to drive all the way to Live?

The bathroom situation can get nasty but there is also a reasonable solution right downstairs.

JG, Can you get the water turned back on? It is nice to be able to fill up a water bottle. The ones downstairs are on and working. Not sure why they just turned off the one near the poker room..

While I agree with the sentiment - though maybe not the tone - I just dont know what you think JG is going to do about this.

There are so many things that have been issues since the room opened 2.5 years ago, I think we should agree they arent going to get better. The cage is never going to be staffed up enough during peak hours to make people happy. The service situation clearly is *not* getting better. And I think we can give up on getting a self service comp system or anything like that.

At this point I'm just enjoying the room for what it is, which is 15 minutes from my house. Sometimes I color up and leave without cashing out because the lines are too long. I dont even bother using comps at Shake Shack anymore because I know its 50-50 I will get down there they will still be freaking wrong. And yes sometimes I walk downstairs to use the bathroom.

Solutions to some of these things - IMHO - are just well above the purview of the poker room manager.

I dont mean to sound like a broken record but just Google 'MGM layoffs' and read a few articles about how MGM-corporate is dealing with some of these things and you'll realize why these issues may not be fixed and certainly aren't going to be solved locally.

I am a simple man.. I just hope they keep free parking and $2.00 food comps..

Nobody is posting critisisms and complaints here with the intention of being a “troll.” Most of them (myself included) are regulars in your room who earnestly hope by bringing these problems to your attention they will improve.

It’s now clear, however, you have no interest in making your product better and it’s disappointing to find out that you’d rather deliver insults to your customers than improvements.

I am sorry you feel that way. I have every interest in doing so. I have exerted maximum effort on the comps and the beverage service, but have no solution. In any case, my point was that this forum has degenerated into a never ending stream of insults and complaints. Talk amongst yourselves. Done here.

This is unfortunate

I wanted to post the floor ruling on the forward motion argument. I think it is instructive that various experienced players have seen this situation ruled inconsistently. I'm not trying to be critical, but this is not the way things should be. This situation happens enough -- along with other situations -- that there should be written rules to provide guidance. Obviously some situations merit exceptions, but many rules are not applied consistently in my experience.

The answer: the floor ruled that there was forward motion with the chips and therefore the money had to go in the pot. This was a forced bet/call of over $300. This ruling was made with the room manager clearly stating that the fact the chips had not touched the felt was not relevant. --All good, but let's not rule the other way next time....

Live is actually 5 minutes closer to me than MGM. Yet I have been consistently playing at MGM full time for over a year. So far I have convinced myself that the action at MGMNH is better and that alone justified spending most of my time there instead of Live. But due to recent experiences (not just bathroom cleanliness but also police tasing drunks by the poker tables) and to make a point I decided to play at Live this evening. Tonight went quite well. Bathrooms at Live were spotless as usual. No overbearing police/security presence surrounding the players like we’re a bunch of criminals in waiting. Didn’t have to walk down an escalator to pee, either. (Plus the 2/5 regs here are human beings who don’t think their **** don’t stink!)

MGM has a lot going for it. The floor and dealers are very professional. The lighting is better than Live’s. There’s a Starbucks, Shake Shack, and fine dining. It’s not in the middle of a strip mall. But there are obvious service-related downsides and unfortunately it sounds like management doesn’t want constructive feedback about how to improve its poker room experience for paying customers. So for the time being, I’m voting with my feet.

I gotta go with Johnny here. He tries to provide a way to correct/improve areas within his control and some folks treat him as the enemy. Hard to imagine any poker room manager that would have control over say, parking. cash cage, restaurants, and so on. I'm sure he passes the issues along but he isn't the final say. Hard to imagine that some corporate MGM management type would be reading this forum and reacting to the posts so what's the purpose? And yea there has to be some element of trolling going on as well as the entitlement aspect. But then it's all been said before hasn't it?

FWIW I think I completely agree and have said so in every single post I've made. I think that most of these things are far out of Johnnys control.

But I wish he would have said the things up front that he just did. He cant solve the comps or service problems. So thats that. Why not just be up front about it instead of one, never answering peoples complaints or two, throwing it in someones face like that?

In my opinion those continue to be absolutely legitimate concerns with the way the room runs - but now people who want to talk about them are just complainers? OK...I guess.

That being said - on social media, you have to take the good with the bad. Its very easy to be the happy-time-fun-guy when people are starving for your product - IE before the room opened. But if you are going to use the platform to promote, advertise and sell your product - you cant just take your ball and go home when people complain / have concerns about things. Well, it turns out I guess you can. But I wish that wasnt the case. I would have loved to just see clean, quick answers - at whatever point he realized those were the answers - and then moving on to the next thing.

If I'm going to be honest here, I think accusations of 'trolls' and 'negativity' as the problem is a bit lazy, somewhat insulting and overall cringe-worthy. How about instead of saying things like "it's out of my control" you direct these folks to people that actually make the decisions?

"Talk amongst yourselves. Done here."

I had so much respect for you. I hope people choose to vote with their feet and maybe then we can come back to what I consider legitimate complaints. Then again, with the level of degen at casinos, I'm not holding my breath. Good luck.

I think it’s terrible to call legitimate complaints about services a business offers as “entitlement” in a pejorative sense. It’s certainly “entitlement” in the sense that paying customers are entitled to what they pay for - including hygienic bathrooms. This isn’t your case of someone who wants a specific brand of top-shelf tequila or shoe shiners. This is just basic cleanliness for God’s sake!

And I’m pretty sure MGM’s business license renewal is contingent upon providing sanitary restrooms too.

I agree that if all of this is truly completely out of Johnny’s hands, he should just say so rather than blocking out well-meaning feedback from good people who want a workplace they feel comfortable in. I was very disappointed with how he handled this latest wave of feedback. In the past he provided explanations and even commitments. What changed?

Also, I find it counterproductive to require us to approach him in person with complaints. He’s made the complaints system like the comps system: annoyingly inaccessible. Plus now those of us who do approach him in person rather than with the cloak of anonymity that this thread provided have to worry about whether we’ll draw management’s ire and become targets.

This forum had always been a place for players to vent their frustrations and be heard by management, and now it seems like, for unknown reasons, it won’t be. Too bad I say.

Some security guys have let me bring in my giant Coleman camping thermos of tea, enforcement is weird.