I was seat two.
I didn't say anything because I had no idea how this situation should be handled. The dealer made it clear that there could be no resolution until the supervisor returned. And the supervisor made it clear she wasn't doing anything until the video review was done, which was started when the dealer flagged the issue before the players noticed.
There really is nothing any of the players could have done to resolve the situation but wait. Yes, the players all had theories and ideas about what should be done, but removing someone's chips when there is a conflict is the casino's responsibility, as well as explaining to everyone why those chips have been removed or dealing with a cheater if appropriate.
If the extra 5K was in my stack, and not Seat 1 (who also had a extra 5K chip), and it was there due to a dealer mistake, I expected the supervisor to explain that after the review, remove it and move on.
When I purchased my add-on, it was via a three way transaction with Seat 1, myself and the dealer. Given that Seat 1 and me in Seat 2 were both involved in the 3 way transaction with the dealer when I purchased the add-on and we both had a extra chip in our stack when the complaint was made. Waiting for the review seemed to be the reasonable and the safest option for me, as player new to ML at a table of what appeared to be regulars.
The argument between the player and supervisor didn't provide explanation for how the chip might have ended up in one of our stacks. The initial assumption was cheating. So the supervisor asked security to review the video.
The floor walking away without engaging the table or stopping the tournament confused everyone. I don't have the tournament experience you do, so being placed in the middle of a contentious situation that caused the tournament to stop was confusing and very concerning. Insinuation that I, or someone at the table might have cheated also made me nervous. Discussion from the table about removing chips from my stack as the "solution" also made me uncomfortable without the supervisor offering clarification/resolution. And if the chip was in my stack, I hoped to have the review clarify as best as possible that it wasn't a attempt to cheat.
I was anxiously waiting for the official clarification from the supervisor to set the record straight so we could move on. Besides Seat 1, no one said a word to me. No one from the floor ever spoke to me. The dealer didn't say anything to me. Nor did the player who requested the stoppage. And I was caught off guard when the supervisor returned, took a 5K chip off my stack and walked away without saying a word to me or the table and said "resume!"
I might as well gone to the bathroom for 15 minutes, had this entire incident flair up, video reviewed and 5K in tournament chips removed from my stack to return with no explanation of what happened. It would have been all the same. Because that's exactly how it happened. Despite actually being present, the casino didn't think it was worth the effort to explain anything to me before or after they took the action. Was the video review actually complete? Was I being accused of cheating? Was it a dealer mistake?
Yes, I asked for an explanation of what they determined happened because they didn't offer one to anyone. I too paid real money to play in the tournament, the casino deciding that chips should be removed from a customers stack without explanation is baffling to me.
After she walked away I asked "Can you explain what happened?" The response was very curt. I think it would have been reasonable to offer something along the lines of "Sorry you were mistakenly given this chip by the dealer. We are going to return it so we can resume play" or "video shows that a extra 5K chip was mistakenly given to the player at table 41 when add-on's were purchased, we are removing the chip now and will resume play" before taking the chip from my stack and walking away.
The basic idea of customer service seems absent from Maryland Live and the whole thing made me nervous as a new player to the casino. The way it was handled reinforced concerns I have with Maryland Live staff taking actions that harm newer/weaker players at the benefit of regulars, such as encouraging a unfair chop when I had 70%+ of the tournament chips at another tournament final table.
That said, I hope to improve relations with management and look forward to sitting with you at another tournament.
Quote:
Originally Posted by Hunt4Sky
What is the right thing to do? Was it handled appropriately by floor...by player?
So odd thing happened at the Satty for WPT last night. Play started with 19 runners on 3 tables IIRC. Play is in Level 3 I believe. Tables were out of balance 7,7,5 for whatever reason. Table 3 Seat 8 gets busted with 2 pr over 2 pr and rebuys into Seat 9 early in the level. Later in Level 3, the new dealer notices that she is missing a grey 5k chip for the add-ons for new entries in her rack, tells supervisor and supervisor says they will look into it...play resumes.
A few minutes later Seat 9 calls for Supervisor. After the hand was complete, Seat 9 says he won't play further until supervisor comes to table. Supervisor shows up and Seat 9 says the missing 5k chip is in play at the table and he knows where it is without saying anything else. Supervisor says they are looking into it but to continue playing 5 handed. Player insists there are an odd number of 5k chips in play and that there was only one exchange of 5ks when Seat 8 (he) busted out. Floor says play on and walks away.
Seat 9 insists with floor that this small trny 3 tables and Table 3 being 5 handed should be paused, clock stopped, and the extra 5k chip (starting stack is 20k) should be resolved/removed before continuing. Floor claims they have regulations to abide by and play should continue. Seat 9 says if action persists it will be a mess trying to back things out and presses for a pause in the clock. Floor finally relents. Seat 9 offers to point out where the extra chip is, but Supervisor says no thanks and that cameras will figure it out. Most everyone has figured out that the extra chip is in Seat 2's stack as he has 3-5k's give him a starting stack of 25k, but he just sits there saying nothing.
During the clock stoppage Seat 1 suggests counting the stacks at the table and sure enough we have an extra 5k on the table.
It took 10 minutes for the cameras to verify that Seat 2 was indeed the player that was given an extra add-on 5k chip. Seat 2 does nothing this entire time. Supervisor calmly walks over and takes 5k chip from his stack and puts it back in dealer rack and asks play to resume. Seat 2 gets upset that Supervisor took the 5k chip without an explanation and is irritated and says he did not know/understand what had been going on the last 15 minutes even while we had stopped the trny for 10 minutes (rolling my eyes).
Poker gods were around...because Seat 2 imploded and Seat 9 busted him about 2 levels later.
I feel a trny 10 seated and with 10 tables of more probably should have played on, but something this small with 5 handed at this table and turbo-ish levels should have been stopped so Seat 9 did the right thing asking for a short pause in the clock. I also thought the Supervisor should have looked at the table stack immediately when the dealer reported the 5k chip missing. I was also thought Seat 2 could have resolved things on his own; hard to believe he didn't know. Thoughts?