Quote:
Originally Posted by Kodystate
Quick Question:
Old room was $5 + $1 rake - with 100% of the $1 going towards the bad beat, and eventually getting back to the players.
New room is $6 rake with an unknown amount being given back to the players. Is it $1 of the rake? Is it $0.75? Is it $0.50? Is there any accountability? Is the room going to be profiting more while at the same time appearing to be more "player focused"?
Born skeptic here - trying to find a reason to step foot back in this horrific room.
Kodystate,
From one player to another, I have played professionally in many many rooms throughout the world, from Australia to Austria. And, of all the Poker Rooms in the world, all of the very best rooms I had visited had one thing in common. All of the very best rooms took my profession seriously and they all cared about poker.
When I came on board here, many of the deficiencies were glaringly apparent. The history and some of the past practices had been atrocious.
We are in the process of making amends, but that will take time.
I can honestly say that we are better now than we were two months ago and in another two months when the room renovation is completed we will even be better. Staff will be repositioned and our service will improve.
All great rooms are a constant work in progress. We are committed to taking the necessary steps to improve.
I'd love to chat in person if you ever do give us another chance. If not, I understand, and do thank you for the feedback.
Sincerely,
Dave @ HP Poker