Lock WU Withdraw - Page 69 - Two Plus Two

You should email Shane. Youre money may be sitting at WU. Try contacting WU as well I have read in the past where the money was ready the # didnt show up.

08-20-2012 , 10:16 AM

#1703

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by dwiele

officially been waiting 1 month on cashout. approved like early august but never any mtcn. support has been useless ofc

Thats definitely outside the norm, please shoot me an email with your details so I can look into this for you.

08-20-2012 , 12:29 PM

#1704

SPreston

journeyman

Join Date: Aug 2008 Posts: 280

Quote:

Originally Posted by dutchmasta1

Yea i use to get western union withdrawals in days, I requested one on August 6th and still have not heard a word yet.

Same here, I shot an e-mail to you Shane.

08-20-2012 , 01:21 PM

#1705

ShowTime818

newbie

Join Date: Jul 2012 Posts: 23

Requested on 8/7/2012 no update since have emailed shane with no answer done wu before never took this long

email jesusnava86@yahoo.com
username ShowTime818

08-20-2012 , 01:27 PM

#1706

GatorDonkey

newbie

Join Date: Aug 2012 Posts: 28

Quote:

Originally Posted by ShowTime818

Requested on 8/7/2012 no update since have emailed shane with no answer done wu before never took this long

email jesusnava86@yahoo.com
username ShowTime818

Same here, at least you know your not alone.

Requested 08/06, no update, still "requested".. No reply from Support or any lock reps.

08-20-2012 , 01:56 PM

#1707

philliptw

enthusiast

Join Date: Jul 2009 Posts: 78

Requested 8/1 and still nothing. Response from support was "working to have your cash out processed as soon as possible."

08-20-2012 , 02:14 PM

#1708

Lama23

newbie

Join Date: Aug 2009 Posts: 25

Requested 7/31
Approved 8/1

MCTN:????????????

Going on 20 days.

Fingers crossed

08-20-2012 , 02:52 PM

#1709

Annunaki

enthusiast

Join Date: Apr 2012 Posts: 69

Requested 8/01
Authorized 8/08
Approved 8/19
Money in hand 8/20

Is there a good reason why we switched to this processor?

08-20-2012 , 03:11 PM

#1710

WiCane

old hand

Join Date: Jul 2007 Posts: 1,961

Quote:

Originally Posted by ShowTime818

Requested on 8/7/2012 no update since have emailed shane with no answer done wu before never took this long

email jesusnava86@yahoo.com
username ShowTime818

7-14 business days on WU.

If its out of that time frame email Shane and he can help otherwise I'm not sure there is anything he can do.

08-20-2012 , 03:21 PM

#1711

Citizenwid

journeyman

Join Date: Jun 2011 Posts: 261

Quote:

Originally Posted by Annunaki

Requested 8/01
Authorized 8/08
Approved 8/19
Money in hand 8/20

Is there a good reason why we switched to this processor?

Wow I just don't get this I did it on 7/25 and still no control number. And its not like they are sending the high volume players faster because i'm an elite VIP. Can Shane please comment for the reason for players getting cash outs faster then others?

08-20-2012 , 03:42 PM

#1712

fredd-bird

Carpal \'Tunnel

Join Date: Aug 2007 Posts: 19,337

Alphabetical order ldo.

08-20-2012 , 03:50 PM

#1713

GatorDonkey

newbie

Join Date: Aug 2012 Posts: 28

Req: 08/06
Authorized: 08/20
MTCN: ?

08-20-2012 , 04:07 PM

#1714

NxtWrldChamp

Carpal \'Tunnel

Join Date: Feb 2008 Posts: 9,082

Quote:

Originally Posted by Citizenwid

They have no answers. Im in the same boat, also requested 7/25. Contacted support last week and they have no reason, just that there was a delay. I asked for them to be more specific as I am seeing withdrawals requested after mine being processed and still no actual answer, just a generic delayed response.

Very frustrating but did have Sender info show up in my cashier today. No MTCN number tho, lets see if they can make this happen inside of a month.

08-20-2012 , 04:17 PM

#1715

FLpoker331

journeyman

Join Date: Mar 2011 Posts: 244

req: 8/8

8/20: status changed from pending to under review

also noticed some changes in the appearance of the cashier.

feels like this week people waiting from late July early august should be receiving their mtcns, good luck ladies nd Gents

08-20-2012 , 04:47 PM

#1716

emoore7959

enthusiast

Join Date: May 2011 Posts: 51

Requested 7/30 and still have not received a thing. Still saying "requested" in my cashier.

08-20-2012 , 04:57 PM

#1717

FLpoker331

journeyman

Join Date: Mar 2011 Posts: 244

Quote:

Originally Posted by FLpoker331

sorry about that i wrote the status wrong

8/20: changed from requested to under review, just noticed there is a difference in requested and pending.

08-20-2012 , 05:50 PM

#1718

Stelvask

enthusiast

Join Date: May 2008 Posts: 50

Quote:

Originally Posted by Stelvask

Still waiting on this WU withdrawal. Requested 7/28 for $1500, e-mailed support last week and got the generic response. The $150 processing fee obviously hasn't been added back to my account either.

I just received two e-mails from Lock.

Here's the first one:

Quote:

PAYOUT REQUEST DECLINED
Dear XXXXXX XXXXXX,
We're sorry, but your EPT_WU payout request of 1350 USD for Account ID has been declined.
Payout Comments:

We thank you for your continued business and are always available if you should have any questions.

Website: http://www.lockcasino.com
Email: support@lockpoker.eu
Phone: 1 800 284 5952
Sincerely,
-The Staff at JDB Services-

I then received another e-mail shortly afterwards reading:

Quote:

Dear XXXXXX XXXXXX,

This email confirms our receipt of your payout request via Western Union for the amount of 1,350.00 USD at JDB Services for your Account ID Stelvask. We will review your request shortly and you will be notified by email when your payout has been processed.

You can cancel payout requests before they are authorized for processing, by logging into your account and accessing the cashier/banking center or by contacting Customer Services.

** Please ensure the address on file is correct, as an undeliverable payout or stop payment request will incur a $250 fee.

We thank you for your continued business and are always available if you should have any questions.

Website: http://www.lockpoker.eu
Email: support@lockpoker.eu

Thank you for playing with us.

-The Staff at JDB Services-

Maybe I'm missing something here, but it seems like they just denied my withdrawal request and then opened a new request for it? Also, I don't quite understand why the $150 was taken out of the money I was withdrawing rather than my account itself, as I was hoping to actually receive $1500.

08-20-2012 , 06:01 PM

#1719

WiCane

old hand

Join Date: Jul 2007 Posts: 1,961

Quote:

Originally Posted by Stelvask

I just received two e-mails from Lock.

Here's the first one:

I then received another e-mail shortly afterwards reading:

Maybe I'm missing something here, but it seems like they just denied my withdrawal request and then opened a new request for it? Also, I don't quite understand why the $150 was taken out of the money I was withdrawing rather than my account itself, as I was hoping to actually receive $1500.

Its odd but that's the way it has been happening. And yeah if you wanted $1500 you need to request $1650. $2000, request $2200.

08-20-2012 , 06:34 PM

#1720

Wizard-50

Pooh-Bah

Join Date: Apr 2008 Posts: 5,783

Req 8/1
MTCN 8/17
CIH today.

08-20-2012 , 06:44 PM

#1721

Citizenwid

journeyman

Join Date: Jun 2011 Posts: 261

Quote:

Originally Posted by NxtWrldChamp

Yeah the only thing I can think of is they were training a ton of people or something and now they are just getting caught up and are able to do a lot more WU cash outs per day. I do remember shane posting that they are in the middle of switching over the cashier department and that's why the VIP 8k checks are not available yet. Not sure if they are switching payment processors or just employes. But I will keep you updated on my cash out since we did it on the same day.

08-20-2012 , 06:44 PM

#1722

Nuggetftw

enthusiast

Join Date: Jul 2012 Posts: 73

Req 8/10. 8/20 under review now

08-20-2012 , 07:11 PM

#1723

Schwatt

Pooh-Bah

Join Date: Jun 2005 Posts: 4,521

Quote:

Originally Posted by Wizard-50

Req 8/1
MTCN 8/17
CIH today.

wtf. That's at least a half a dozen ppl reporting CIH from an Aug withdrawal.

Meanwhile, there are tons of us with July request dates still waiting to move beyond "requested" in the cashier.

08-20-2012 , 07:13 PM

#1724

Nuggetftw

enthusiast

Join Date: Jul 2012 Posts: 73

Looks like it works in batches

08-20-2012 , 07:15 PM

#1725

emoore7959

enthusiast

Join Date: May 2011 Posts: 51

Quote:

Originally Posted by Schwatt

wtf. That's at least a half a dozen ppl reporting CIH from an Aug withdrawal.

Meanwhile, there are tons of us with July request dates still waiting to move beyond "requested" in the cashier.

It would be great if Shane would come and comment on this....

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