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01-06-2013 , 08:09 PM

#3226

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Hey all,

Just a quick update that to thank everyone who emailed me.

I have now compiled a master list of all the outstanding cashouts from that October - November time period and sent that over to the cashier manager and our CEO so that we can be sure these are all sorted with the greatest of speed.

Some players have already written back to say theirs came through, this will continue over the next little while and we can get back to much faster cashout speeds for everyone.

01-07-2013 , 01:22 AM

#3227

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

Quote:

Originally Posted by imjustshane

woo!
For those of us who went from Requested to Verified, what does this mean? Any idea on a timeframe for such a scenario? I saw several went from Requested to Sender Info to MTCN... so I'm a little worried that Verified means an extended waiting time...

01-07-2013 , 11:11 AM

#3228

areyoumadnerd

enthusiast

Join Date: Nov 2012 Posts: 57

Quote:

Originally Posted by areyoumadnerd

requested 10/16
declined 11/7
resubmitted 11/14
sender info 12/24
mtcn 1/5
79 days total
have yet to pick it up western union was down for my grocery store lol
way too long of a wait and stress with this money i expected within 30 days.
removed the rest of my funds off lock besides .94 cents.

Sidenote

Western Union charges $10 to send up to 800 dollars
%10 charge for western union is a bit harsh
if the cashouts become faster u would be losing up too 200 dollars each cashout if its not one a month. crazy.
anyways thanks to everyone for helping me with this long cashout with their daily posts of whats goin on with them. This made it easier to know that i would get my cashout someday nd i wasnt the only one. GG GL HF

CIH: today
had to find a bank with western union to cash out over 1k grocery stores and non banks all do either 600 800 or 1k. so dont waste your time if youre cashout is over 1k just go to bank. Fifth third did mine real easy no problem. GG

01-07-2013 , 12:55 PM

#3229

Keyztone

journeyman

Join Date: Jul 2009 Posts: 215

Quote:

Originally Posted by areyoumadnerd

I've gotten a 1500 at a Kroger fwiw, so not all have those caps.

01-07-2013 , 12:58 PM

#3230

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by areyoumadnerd

Just a heads up on the fee, thats the fee charged by the processor not by us. Those funds go directly to the processor.

In the case of the 1 free transaction a month we pay that fee to the processor on behalf of the player. (Also important to note that with the new cashier this is now automatic and not done as a refund)

01-07-2013 , 01:19 PM

#3231

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

I can't wait until I have the problem of PICKING UP my cash...

01-07-2013 , 03:21 PM

#3232

el_bealos

enthusiast

Join Date: Dec 2008 Posts: 86

Quote:

Originally Posted by imjustshane

Wow you have a rep online looking after your withdrawal issues , wish we were that blessed at EVERLEAF

01-07-2013 , 04:59 PM

#3233

_Goldseraph_

old hand

Join Date: Nov 2010 Posts: 1,559

Quote:

Originally Posted by areyoumadnerd

yea my last WU actually got questioned then denied at an Amscot, and the grocery store wouldn't do a 2k one. I went to my bank and they did it no questions asked, and actually set me up so I can cash WU's easier from now on. If they actually started arriving in a timely fashion from Lock things would be good for me on the withdrawal end.

01-07-2013 , 05:23 PM

#3234

ShortyDawg

journeyman

Join Date: May 2010 Posts: 297

Quote:

Originally Posted by ShortyDawg

Req Nov 6
Sender info Dec 30
MTCN Jan 5

CIH Finally!

01-07-2013 , 05:25 PM

#3235

dboy23

Pooh-Bah

Join Date: Feb 2006 Posts: 3,754

Quote:

Originally Posted by areyoumadnerd

Yea not all WU locations will have enough cash on hand but if they don't they will cut you a check you can then take to your bank that day.

I just picked mine up today at a casino to avoid that issue.

WU withdrawal
10/21 req
11/12 denied/resub
12/17 sender info
1/5 MTCN email
1/7 CIH

a mere 76 days from request to money available.

01-07-2013 , 06:32 PM

#3236

Nguyenning

centurion

Join Date: Nov 2012 Posts: 111

I keep checking the cashier hoping to see MTCN. No idea what "Verified" means... :/

01-07-2013 , 07:47 PM

#3237

The Horny Rhino

journeyman

Join Date: Jun 2012 Posts: 248

Quote:

Originally Posted by _Goldseraph_

So you can just go to your bank with the Western Union MTCN and sender info and they will deposit it into your account?

Is this standard for the larger bank chains (BOA, WF, etc.)?

01-07-2013 , 07:47 PM

#3238

nchow22

stranger

Join Date: May 2011 Posts: 6

WU withdrawl
requested -10-29-12
denied resub- 11-19-12
sender info- 1-7-12
mtcn-???
CIH-????

Hey Shane,

How will i receive the mtcn number?

Thanks

01-07-2013 , 08:29 PM

#3239

Ditch Digger

Carpal \'Tunnel

Join Date: Jan 2006 Posts: 9,989

Quote:

Originally Posted by The Horny Rhino

So you can just go to your bank with the Western Union MTCN and sender info and they will deposit it into your account?

Is this standard for the larger bank chains (BOA, WF, etc.)?

Some banks use western union, most don't. Check on WU website to see which ones do.

01-07-2013 , 08:58 PM

#3240

AreAlmAdmAn

newbie

Join Date: May 2012 Posts: 42

Has anyone tried one of those Western Union cards when doing a WU withdrawal?

01-07-2013 , 09:01 PM

#3241

lyhar54

stranger

Join Date: Aug 2012 Posts: 12

WU seems to have prepaid card service as well.
Has anybody done this before?

01-07-2013 , 09:07 PM

#3242

lyhar54

stranger

Join Date: Aug 2012 Posts: 12

Haha, same question as AreAlmAdmAn

01-07-2013 , 10:56 PM

#3243

willwes23

journeyman

Join Date: Dec 2010 Posts: 268

Quote:

Originally Posted by AreAlmAdmAn

Has anyone tried one of those Western Union cards when doing a WU withdrawal?

Bodog once sent out prepaid cards to players a while back. Withdrawals were loaded within 48 hours.

01-07-2013 , 11:17 PM

#3244

AreAlmAdmAn

newbie

Join Date: May 2012 Posts: 42

Quote:

Originally Posted by willwes23

Bodog once sent out prepaid cards to players a while back. Withdrawals were loaded within 48 hours.

I wasn't talking prepaid. Western Union has a debit card where you can spend and transfer money. I was just wondering if anybody had used one for when receiving a withdrawal as opposed to going to a Western Union location and filling out the form.

01-07-2013 , 11:19 PM

#3245

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by AreAlmAdmAn

Has anyone tried one of those Western Union cards when doing a WU withdrawal?

Lots of players have done this in the past, if no one replies you can search this thread and you will find them talking about it.

01-08-2013 , 07:14 AM

#3246

weeblewooble

journeyman

Join Date: Apr 2008 Posts: 250

Quote:

Originally Posted by areyoumadnerd

Not true...atleast out here in cali it wasnt hard.I went in to a popular grocery store to get my 1500 wu withdraw with no problem.All they asked for was the mtcn # and I got 3 wu money orders of 500 each that they print out right there,with my name on them.I was in and out in 5 minutes........painless

01-08-2013 , 10:50 AM

#3247

Number1Hater

Confused About Butt Stuff

Join Date: Aug 2008 Posts: 14,214

quick question, i guess instead of creating a new thread, ill just post here.

i requested WU on the last day of last year, 12/31/12. i think Lock's time is 5 or 6 hours ahead of my time, so it's saying i requested that on 1/1/13.

wondering if that counts has a DEC 2012 withdraw, or a JAN 2013 withdraw?

just asking because if it counts as a JAN 2013 withdraw, i don't want to request another WU this month, as ill be hit with a fee.

01-08-2013 , 12:27 PM

#3248

rscottsdale

journeyman

Join Date: Jan 2010 Posts: 215

Quote:

Originally Posted by Number1Hater

The exact time in ur situation is irrelevant because LOCK counts the cashout based on when its done processing.

Plus, doesn't seem possible to me to resquest two at once, it will just ask if u wanna cancel the first.

Last edited by rscottsdale; 01-08-2013 at 12:34 PM. Reason: multiples

01-08-2013 , 12:34 PM

#3249

Axis

journeyman

Join Date: Feb 2006 Posts: 355

so wait, lock is paying ppl now? if i request a cashout today shane, how long do you anticipate it taking?

01-08-2013 , 02:15 PM

#3250

NCSU Wolfpack

banned

Join Date: Jun 2011 Posts: 271

Quote:

Originally Posted by Axis

so wait, lock is paying ppl now? if i request a cashout today shane, how long do you anticipate it taking?

I would be surprised if Shane gives you a straight answer he will probably say, "We will work as fast as possible to get you your cashout."

From my research throughout the Lock Support forum I would anticipate it will take you anywhere from 10-18 weeks. Yeah

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