I just want to share my story to shed some light on questions or worries about cashing out via Western Union on Lock.
Here's my cashout breakdown:
10.15.12 - Requested a check by courier, received confirmation email from Lock
11.1.12 - emailed Lock Customer Service inquiring about check's "status" (i could've waited the duration 4-5 weeks before emailing, but I was just curious)
11.2.12 - check by courier declined, payout comments: state restriction, please use Western Union (i live in beautiful pot loving online poker hating WA)
11.2.12 - requested cashout via Western Union, received confirmation email from Lock
11.15.12 - cashout via Western Union declined (1:51am pst), payout comments: re-submitted to new poker cashier
I woke up around 4:40am to this declined email and emailed them asking why this was cancelled and asked for details of the situation, in a kind manner.
11.15.12 - response from Lock at 7:58am letting me know the payout was cancelled and resubmitted to the expedited Poker Cashier MINUS the 10% WU fee. I currently have the fee in my poker account ready for action
CS also let me know that it would take 5-7 business days for me to recieve the MTCN, Senders Name and Address.
11.15.12 - at 12:35pm, received confirmation email from Lock in receipt of the Western Union payout request.
All in all, this has been a little bit longer of a process then i had expected, but looking at the circumstances given, i understand why it would take so long to process these types of transactions. For me, Customer Service was speedy and quick to repsond and have always contacted my within the business days allowed.
But....when I do receive the MTCN/Sender info and the money is in my hands, i'll confirm/post asap.
Good luck to any of you having cashout issues, stay patient and the money will come