Sounds like you have two HEM databases that are pending to be imported in addition to your PT3 database. We import the databases if they were stored in the PostgreSQL server, HEM does not need to be installed, we can import the databases regardless. Thats all we can determine from your screen capture, sorry I cannot give more help.

PS: The progress bar shows that the hands are finished importing, I assume that PokerTracker is now processing tournament summaries from PT3. We do not list these separately in PokerTracker 4 because we cannot predict the time required to finish processing and update tournaments; there are to many variables.

- TT

I'm curious if this been put in the queue to get fixed?

I don't know if this is a problem yet, I don't know the answer, but others in our company may - I m waiting to hear back from the other guys on our team. You can rest assured that this oddity is being investigated, but it is premature to place this on a queue to be fixed. Once our investigation is done, I will report back to this thread.

- TT

2 questions

1. sometimes my hud popups load in random spots on the screen and take like 2 hands to correct. incredibly annoying, any fix?

2. is there a short way to disable parts of a hud eg pop up 1 & 2 if i only wanted 1 for the day?

Sounds like you are playing on a poker site that provides observed hand histories but doesn't include your position, so we do not know where to put each opponent's HUD Stats until the first hand where you are seated is imported. I'm afraid there is no solution for this oddity when you have preferred seating enabled, all you can do is lobby your poker room to include seat positioning for the hero the moment you sit at the table in the hand history and maybe someday they will fix this problem. The only other solution is to disable preferred seating.

Sure! Open the HUD Profile Editor, then duplicate your HUD Profile. In the new duplicated profile delete the popup groups that you do not wish to use. Save the new HUD Profile, then at the table you can switch between HUD Profiles as needed; or you can pre-assign the HUD profiles by clicking HUD > Edit HUD Options > Profile Select.

- TT

Ok, so I left it rebuilding cache overnight, woke up to find an 'out of memory' error.

Do you know the exact error? There are numerous possible causes, for example your computer could not meet our minimun hardware requirements, or the PostgreSQL database could require tuning... but we cannot tell for sure without knowing the full error message.

Please create a support ticket on our website, and include the logs from that session usage so we can review your hardware situation, and also see the exact error message. Once we know the cause, we can advise you how to fix the problem. In the meantime, we sugest using a new database until we are done helping you fix the old one.

Please follow these instructions for submitting a Support Ticket.

- TT

I already had a support ticket open ID=139093

I will try and rebuild cache again and reproduce the error message (or fix it). I will screenshot any error messages I can find.

Net Adjusted Winning results are not working properly with the new update. I also have friends who have same problem.

This doesn't help us very much. Please provide specific information, we dont have any record of Net Adjusted Winnings being off in the latest version; hence there isn't much we can do without evidence provided by you. At a minimum we need to know where you are playing and what games before we could even comment on your issue. Sorry....

- TT

Unable to execute query: VACUUM ANALYZE;; Reason:
Fatal Error (ERROR: out of memory DETAIL: Failed on
request of size 134217726. )

Just popped up now. Have been rebuilding since my last message. Have updated my support ticket too.

Yep I get this too.

I don't think this is it. For example, earlier I was able to 'stop getting hands' after playing 25 or so SNGs and exit PT4 with no problem. When I played another ~75 SNG session a few hours later I got the "delay" when I tried to 'stop getting hands'. I read what you wrote earlier so I just waited about 15 minutes ... still stuck. I had to kill the PT4 processes in order to close it. I suspect it is not supposed to take PT4 15 minutes to process 75 tourney summaries.

Thank you, our support staff will take over by responding to your support ticket.

- TT

Please follow the guidance we provided above, and in the future do not force quit PT4 while importing remains to be completed, it will just create problems for you in the long run. Give PT4 the time it needs to finish processing the tournaments; or if you like you can lower the tournament detection requirements by altering the options in the configuration page as described above. If you continue to remain concerned about the time it takes to import, then just send us the logs to review - but do this AFTER import has completed.We can determine the exact amount of time used within the logs, and the reason why the length of time was required.

75 tournament summaries could take longer than you imagine depending on the settings you have enabled, the type of tournament and your hardware. The amount of data churning can be quite complex at the end of a tournament thanks to the needs of tournament detection and net adjusted winnings as well as the creation of new players in the database.

- TT

Hyper heads up sng's on pokerstars. I play $30 ones and had a hand where we went all in AA vs 55 first hand and my net adjusted $ for that tournament was -18$ with AA.

How do i add 60% rakeback to an Ipoker graph?

That is possible if your all-in occurred postflop in some scenarios. The results for Net Adjusted Winnings are a product of ICM, we combine information from ICM to determine your tournament equity at that time of the hand, and then multiply that by your actual chip equity. A projected net adjusted winning of $-18 is possible in that scenario depending on the stack sizes and where the all-in occurred. Its not as simple as your explanation of AA vs 55, its far more complicated than that - hence if you want us to review we would be happy to do so provided that you send us the tournament hand histories and summary so we can load them into our testing stations for review.

Please follow these instructions for submitting a Support Ticket with your hand histories.

- TT

iPoker doesn't provide a straight rakeback, they use a weighted formula which makes rakeback impossible to track. Please consult with your rakeback provider for an explanation, or review the many threads such as this one on 2+2 which discuss iPoker's rakeback calculation methods and why they cannot be accurately tracked - http://forumserver.twoplustwo.com/28...ation-1130966/

- TT

First hand 500 starting chips for each and we went all in pre flop. I assume you won't need me to send HH for that.

But your assumption would be wrong. If there is a problem, then it probably would have been caused by the Tournament Detection engine; this is what is used to figure out what type of tournament you are playing so we know the number of players and payout structure at the final table. This data is critical for ICM calculation. For more details please read this guide - https://www.pokertracker.com/guides/...auto-detection

The only way to improve Tournament Detection is via the submission of non-compliant tournament summaries and hand histories. If your claim is correct, then this is something we can fix before the end of the week - conversely if we do not get access to an example tournament summary and hand history, there is nothing we can do to help solve the problem (if one exists).

Please follow these instructions for submitting a Support Ticket, please include the tournament hand history and summary which shows this issue occurring. Thnx...

I sent the HH and TS files. My username is same with here if that helps you to find it quickly.. Thanks

Thank you for the files. Please respond to the support ticket to also add a screen capture so we can see where you discovered the discrepancy. Also let us know what version of PT4 you are using. When we imported the tournament into a new database the Net Adjusted Winnings were correct. The calculation is (Prize pool * Equity ) which in your case is (58.74 * .8068) - 30 = $17.39 Net Adjusted Winnings. Notice the number is positive, not -$18 as you said in your post above. The Next Adjusted Winnings line corresponds to the $ Y Axis. This tells us that PT4 is working correctly, but there may be a misuderstanding in your reading of the graph? Did you also look at the reports to find your Net Adjusted Winnings? As shown below, the report figure is accurate in our tests.





- TT

To help improve the user experience, we are going to add a message that will display when PT4 is prevented from shutting down because the importer is working on Tournament Detection. You can expect this in the next update.

- TT

Hi PT,

I am new to PT4, I want to download some custom reports from your download warehouse and quick filters, I have these but how to I load them onto PT?

How do I replay a whole session (sng)

You can import customizations in the window that corresponds to that item, or you can use the file menu for a shortcut



There are many ways to do that, so I will describe just one. From the overview Report click the By Tournament grouping button on the right hand side. Double click the tournament to view all of the hands. Right click and select Replay All Hands in Report. Now click on the option button and hover over navigation, these are the keyboard shortcuts so you can zoom around in the replayer. Very cool yes?

Wait there is more! You can export your sessions to video and upload them to YouTube!



- TT