I'll try and address each question here in a bit. But what would help a ton is if you are seeing something that looks like an issue or bug, then do the following:
1) Go to settings on the card catcher - check enable logging.
2) After you see something, send your bcc.log file and the file from the current date of this location to support:
C:\Program Files (x86)\Ace Poker Solutions\Bovada Card Catcher\Logs
Bcc.log is located here:
C:\Program Files (x86)\Ace Poker Solutions\Bovada Card Catcher
You can attach it to this support form or just e-mail support:
http://www.acepokersolutions.com/ind...ompage/contact
We're not seeing what you're seeing yet. I've seen a table not come up, and it had the same name as another table open. Other than that, we've played several sessions here. I just played one right now, open and closed many tables. 6-max, full ring, and the HUD came up every time. It did miss one big hand in that session though, and it was an all-in where I won a big pot. So that's good I caught that.
We do have some work arounds we're going to do an a new process I think will clean most of this up. I think this new process will also resolve Bodog China, and we'll know for sure by monday. We also have tournaments working. So these are all positives.
It's strange how bovada is releasing some of it's info. It never did this before. If we were just implementing something within our own system, this wouldn't be an issue. It's immensely much more complex getting it to work with 3rd party programs we have no control over. But the kinks will get worked out.