I'm not sure what you mean by what is it, but perhaps on a related note it seems to not be catching hands on tables with more than one name. This time is does show up as a button but hands do not import. Updated to 2.02.9 too.

Testing on a few tables and sometimes it catches for tables with more than one name and sometimes not. But just to say that on tables that fail to start catching, more often than not it's a long table name.

Thanks for your feedback and support. Yeah, you're only going to hear about issues in support threads. That's what they are here for of course.

We know about table names with more than 3 words are sometimes causing problems. Outside of that I haven't seen tables dropped. Someone else mentioned something a while back. I guess if anyone else see's this please let me know. It's one of those things we'd need to re-produce in order to know what's happening. I use the catcher every day myself, and I'm one of the unsung who doesn't have problems.

Yeah, these are the outlier import issues we're fixing. The last MTT issue will be fixed next build and then we'll just be focusing on the remaining occasional import problem.

Yeah, if it's 3 or more words, for some reason it's having issues sometimes. It's a known issue on the developers list. TY for letting me know.

This was in version 2.01.8:

I had a table called "Jean-robert" that showed up in the catcher window as "-robert" and none of the hands were caught. Just mentioning it because it was on topic. I hadn't updated in a while because it was working fine for me otherwise. Thanks!

There is a 3/6 FL game going now called "Do Bronx" that is not catching. Table name comes up but nothing imports. Tried multiple times. If you're on now take a look.

update: so now it's importing hands suddenly but the HUD still doesn't launch. I've seen that before too. Other tables behaving fine.

I have installed the new update and have played sessions of only four 6-max 100-200NL tables and also 4 tables + MTTs and in both instances I have been having a lot of hands getting dropped recently. Specifically, in MTTs it seems to work for the first 15-20 hands then stop for the rest of the tourney. I would strongly advise anyone thinking about purchasing the MTT version to reconsider. On the cash side, I have actually yet to have a session since I upgraded to the MTT version where my profit in the "active session" tab is even within a buyin of what I actually won/lost. Like everyone else, I do appreciate the hard work, updates, etc., I just wish it didn't miss so many hands. I am using v2.02.9

Now I'm in one game only and after someone busted and a couple new players joined suddenly it stopped writing hands (HUD froze) so I was forced to restart the catcher (and the HUD) to get hands in again.

I play cash games and for the past two days after installing v2.02.9 I can only play 3 Tables. The HUD freezes on the fourth table and won’t restart. If I close the table and open a fourth table again, it does the same thing.
Also; having trouble with stats disappearing, not the whole table just one individual player, and returning after the hand is complete. I’ve had this problem in the past but it has gotten worse with v2.02.9.
Don’t know if this has been mentioned before but, if I sit out, the hero stats disappear and the other player stats shift left.

Just reporting....
v2.02.9
-Tons of tables stop catching hands when I am playing 3-4 tables
- In MTTs when I am moved to another table I always have to close things and restart in order to get HUD back. I may just be impatient but waiting probably 5+ minutes before closing things out

Thanks. Yeah, again we're aware of these issues:

1) Cash games if it has more than 2 names it's sometimes not writing
2) On MTT's if you're moved to a new table, it's not updating new opponent hands. It should still be writing for hero. Starting and stopping will fix this.

FYI, click on settings in the converter, and go to list view. This will help is grabbing table names and writing issues.

I should add an important note because I didn't realize a lot of people were doing this. We need to add an extra protection in place for this. If you played a session and stopped the catcher, then you should shut it down before starting a new session and re-catching hands. It needs to clear it's cache or it will cause issues with the next session.

At this point with 2.02.9 we've run about 40k+ hands of testing based on reports w/o any issues other than the above known issues.

Thanks for the tip. Based on my account and others it seems 2.02.9 has introduced some problems that the previous version I was running (2.02.7) wasn't having. Played a monster session last weekend with zero problems. So I'll revert to that for now..

How do you get the down load for 2.02.7? It was working OK for me to. I tried the 2.02.7 down load from earlier but it still down loaded 2.02.9.

I don't know if they archive old versions. They should. It's a good idea with software in beta. I just don't delete each version as I download them.

So now I'm having a new problem. For the first time I was able to show the tables as a list, but now it's going back to the old behavior where I can't select it anymore, effectively locking me into this list view, which I don't like! I would like it better if I could double click on the name in the list to invoke Last Hand.

Nobody else has this problem? Maybe it has something to do with me doing all this on Parallels on Mac.

Please please please, for a future version consider adding the ability to drag and drop the table name buttons. The order they show up in is rarely the order I have them on my monitor.

edit: Ok, I just realized why the choice was greyed out. You can only select it if CC isn't running. I also noticed that you have to shut down your HUD (or PT itself) before restarting BCC or it will crash on launch.

I can put it back online in a bit, but I'm honestly not sure why you think the 2.9 version is worse. By all accounts and other reports it's better. I just ran a pretty long session myself. 4 tables, over 1.1k hands and 3 import errors. All beta testers (several of whom are in this thread) are all seeing the same thing.

It would be helpful though, if you're having an issue to be very specific about your setup and what you're running. We can't fix or re-produce the issue without those specifics.

Just make sure between sessions, close down the catcher. I'll have the developer put in some checks for this an extra cache flushing. But as long as you're doing this, it should be working fine.

Nm... I see, it's specifically related to full ring cash games only. I'll put the old version up for now until I can speak to the developer Monday.

You can get the previous 2.7 version from here:

Bovada Poker HUD Download

It appears that the hands that I used with the card catcher were not imported to holdem manager 2 when I tried to import the files, and the hands didn't seem to be added automatically to my stats. When I look at my session a few days ago, Holdem manager says that I played only 39 hands, when I know I played at least 300 and the amount I won that day is way off. Did anybody else have this problem?

You probably need to add a time zone offset in the settings of the catcher. If your HUD was running and updating, the stats are in there.

I upgraded to 2.02.9 this morning and my tournament isn't being caught. The table doesn't show up in the Card Catcher GUI and no file appears in my HH folder. I tried downgrading back to 2.02.7 but that didn't fix the issue. Is anyone else having this problem?

Edit: Just stared another tourney and sat at a NLHE full ring cash game and it's not catching any of them

Go to settings, change your table view to list instead of button.

Still nothing. The HHs aren't even being written to disk, so I don't know how changing from button to list would affect that?

Mine wouldn't catch tourneys either today. Did catch cash all morning under 2.02.7 then moved to 2.02.9 to play Mad Monday tourney and nothing. Tried to revert back to .7 and nothing... back to .9 and nothing. Figured it might be because of it being the Mad Monday tourney and something might be different.

Have had it as list view every time I began catching.

Is there a problem with tournaments with thousands of players in it?