It is not uncommon for that popup for the Table Manager icon to be different than your session on the sessions tab. If the differences are significant, please reproduce the problem and email a screen shot to support@holdemmanager.com with a link to this thread and your forum name - http://graphicssoft.about.com/cs/gen...screenshot.htm


It sounds like one of your HUD configs, possibly one that is newer/lower down in the list, is set for HU tables and is taking over when you get HU.

This is usually because the Use For tab is improperly configured for one or more of your HUD layouts and/or you are not selecting the proper HUD from the Choose Configuration: drop-down menu. The Default HUD should be set to a site you never play, and make sure none of the other layouts have conflicting rules. Any time HM isn't sure which HUD to use, it will revert to the Default HUD (even if it is set to a site you never play).

http://faq.holdemmanager.com/questio...se+For+-+Tab+3

http://forums.holdemmanager.com/showthread.php?t=13936


If none of that helps, please email a link to this thread and your forum name, to support@holdemmanager.com

Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/


No, the closest thing to that would be HUD Options > Additional HUD Filters > Last X Months

If you double-click the note icon (*) in the player's HUD it will change to their current session stats, instead of showing their lifetime HUD stats.


Yes, you will receive a free upgrade to HM2/OM2. Once you have purchased HM1/OM1 you can upload your code and request a beta code for HM2. There is still a waiting list so it may take some time until you are able to use HM2.


I am sorry for the problems. This is a known issue the developers are working on already, but I do not have an ETA for a release yet.

Once it is released it will be posted in our Releases sub-forum - http://forums.holdemmanager.com/releases/


HUD works for current session only. Player names are still obfuscated. If someone leaves their seat and someone else sits down the numbers will keep on calculating based on the current session for that seat number.

Cash games only, then?

Please update to 1.12.01: http://www.holdemmanager.com/Downloads/HmUpdate.exe
Which site and gametype are you playing?
The tablemanager doesn't count the hands 100% accurate for all sites. The important thing is what is displayed in the reports.

I installed the latest update and it claimed to fix the Homer Simpson "doh" exclamation appearing as a statistic in my hud, but it did not.

Also, a lot of times when I get to the bubble or hu in a sng, a new hud popup appears but behind the old one and the old one stops updating hands. So what I do is drag the new one out from under the old one but, playing a few tables, esp. hu a lot of times i won't notice how my opponent is playing hu because those stats start appearing in the new hud window, for both myself and my opponent, 'neath the old one. Help?

This is on Carbon btw.

The "doh" is still not solved 100% - as a workaround you can enable "use oldstyle popup" for the hud stats. In this style it should work.
Your other problem sounds a bit strange - please send screenshots of the tables and table manager with link to this thread to support@holdemmanager.com


What exactly happens? Do you get a database update message?

Get this error when i try to open hon


See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.BadImageFormatException: Invalid access to memory location. (Exception from HRESULT: 0x800703E6)
at i.b7(Object A_0, EventArgs A_1)
at cm.b(Object A_0, EventArgs A_1)
at DevComponents.AdvTree.AdvTree.OnSelectionChanged(E ventArgs e)
at DevComponents.AdvTree.AdvTree.SelectNode(Node node, eTreeAction action)
at DevComponents.AdvTree.AdvTree.ر(Node ؋, MouseEventArgs ؗ, Point ء)
at DevComponents.AdvTree.AdvTree.OnMouseDown(MouseEve ntArgs e)
at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Mes sage& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4961 (win7RTMGDR.050727-4900)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.11.5.3786
Win32 Version: 1.11.05.3786
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4962 (win7RTMGDR.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4961 (win7RTMGDR.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 8.3.0.0
Win32 Version: 8.3.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.2.2000.0
Win32 Version: 3.2.2000.3813
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4955 (win7RTMGDR.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
WindowsFormsIntegration
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsFormsIntegration/3.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
----------------------------------------
PresentationCore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5001 built by: Win7RTMGDR
CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
WindowsBase
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5001 built by: Win7RTMGDR
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
Softelvdm.SftTreeNET
Assembly Version: 2.0.13.0
Win32 Version: 2.0.13.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Softelvdm.SftTreeNET.DLL
----------------------------------------
Softelvdm.Controls
Assembly Version: 1.0.0.17
Win32 Version: 1.0.0.17
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Softelvdm.Controls.DLL
----------------------------------------
Npgsql
Assembly Version: 2.0.6.0
Win32 Version: 2.0.6.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Npgsql.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
Mono.Security
Assembly Version: 2.0.0.0
Win32 Version: 2.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Mono.Security.DLL
----------------------------------------
ZedGraph
Assembly Version: 5.1.4.31904
Win32 Version: 5.1.4.31904
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/ZedGraph.DLL
----------------------------------------
PresentationFramework
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5001 built by: Win7RTMGDR
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
SitNGoWizard.1.1
Assembly Version: 1.0.2.23
Win32 Version: 1.0.2.023
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/SitNGoWizard.1.1.EXE
----------------------------------------
SitNGoWizard.Localization.2.0
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/SitNGoWizard.Localization.2.0.DLL
----------------------------------------
log4net
Assembly Version: 1.2.10.0
Win32 Version: 1.2.10.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/log4net.DLL
----------------------------------------
HoldemVision
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HoldemVision.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

i only can import hands while I play but I can not import from folders because it will stop after half hour or one hour. Is there any known issue or links that can help me on resolving this issue?

Do I have to buy a new license of HEM if i already have HEM on my old desktop i never use and my laptop ? So basically is it possible to have HEM on 3 computers with only 1 license ?

Thank you !

This is caused by a Windows update from some weeks ago. Please update to 1.12.01: http://www.holdemmanager.com/Downloads/HmUpdate.exe

Which HM version? Which type of hands?
You can try a database maintenance: http://faq.holdemmanager.com/questio...ase+Management

Your license is valid for 2 of your computers at a time. To reset your license to use it on a new computer: Create an account on our homepage www.holdemmanager.com (if you not already have one there). Login and enter your key. You will now see functions (Reset all profiles) to reset your license key.

I have the new patch but it doesnt import histories correctly as all my 180man sng's dont show the correct runners or correct finish positions.

I am using HEM latest version, it is 1.12.01

I am importing cash game HH from folder, it stops about half hour to one hour.

Hi,

I'm working with Bodog Scanner (and trying to get HEM to work with it). Will you please help the guy who's developing the program?

Here's a link to his forum thread: http://forumserver.twoplustwo.com/45...01/index4.html

I'll quote him: "What makes all this difficult is that HEM hasn't provided me any documentation on the import format, parsing requirements, a template of what they are looking for, nothing despite three requests. Maybe if enough of their customers told them they should they might. Hint, hint."


Thank you!

You need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.

http://faq.holdemmanager.com/questio...er+Stars+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Summaries.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questio...and+Histories+


Which Operating System, Firewall, and Anti-Virus are you using?

Pokerstars right? Where is stars writing the hands? Make sure it is NOT to C:\Program Files (x86)\PokerStars\HandHistory because the windows UAC will cause problems.

Make sure you are using the \users\.. path as shown in our FAQs - http://faq.holdemmanager.com/questio...er+Stars+Setup

If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...FilesInWindows


Please email a link to this thread and your forum name, to support@holdemmanager.com

Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/

If I don't see anything obviously wrong in the files you send we can schedule a remote support session to take a look at your system and find the cause.

I am not personally aware of any such requests, but we have a large team of tech support rep's that answer emails. I will forward this to management to make sure they are aware of the requests.

Getting a bit of a weird error.

If I input tourney/SNG results (even if after import is stopped), when I start importing again, all of the buyin info is cleared out.

I'm assuming this shouldn't be happening.

Which Site?
Which HM version?
I guess the next auto-import imports a summary file or something like this and overwrites your manual input.

Well its all set up like that and has been for the last year or so. Since last week the 180 mans never actually know there 180mans i can finish 63 out of 20 in some and it doesnt make sense as i havent changed any settings.
I'll try get all my history from stars and see if reimporting it works but the folders are still set up correct so im not sure.

Please zip and email the problem hand histories (HH files), and tournament histories/summaries (TS files), with a link to this thread and your forum name, to support@holdemmanager.com

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

1.12.02

• TableScanner uses new methods to get table data on Stars
• Table Scanner uses new methods to get table data on Stars
• Instascan stars player count filter fixed
• Fixed fold to 4Bet and other Stats
• Fixed 4Bet/5Bet range stats incorrect in HUD
• Fixed Raise 1st/Raise limpers stats incorrect in HUD

*File name is .02a because we have to upload a different name every time and the first .02 failed a release check.

My microgaming (Stanjames) sng's HEM read incorrectly. Buyins, place finished everything is different and from three days ago it doesn't put them in results anymore.
Help me.

Downloaded the new patch ill let you know later if it fixes the issue.

Uncheck "Import from Subfolders" in the auto-import settings.

Move the gamehistory.dat file your \hmarchive folder and import it via Import From File(s).

Try a new session with auto-import. A new handhistory file should be generated.

How do I make HUD work on fast tables on PS? Manually adding the table on Table Finder isn't solving it.

Hi,
I tried the new theme from pokerstars and it seemed to mess up my seating preferences. Quite liked the theme so would be good if somebody could have a look at that, thanks.

nvm, got it

Downloaded the latest HM1 update and now my HUD doesn't appear on fast 6 max cash tables. It works as normal on regular tables. Haven't tried ante tables yet.