This is usually because the Use For tab is improperly configured for one or more of your HUD layouts and/or you are not selecting the proper HUD from the Choose Configuration: drop-down menu. The Default HUD should be set to a site you never play, and make sure none of the other layouts have conflicting rules. Any time HM isn't sure which HUD to use, it will revert to the Default HUD (even if it is set to a site you never play).

http://faq.holdemmanager.com/questio...se+For+-+Tab+3

http://forums.holdemmanager.com/showthread.php?t=13936


Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Restart your pc.

If you get the same type of dotnet error:

Reinstall Microsoft .NET Framework:

1) Download and run this uninstaller - http://www.holdemmanager.com/downloa...eanup_tool.zip
2) Install this one: http://download.microsoft.com/downlo...dotnetfx35.exe


Yes, I understand how inconvenient this can be unfortunately this is very intermittent at this point and is going to be difficult to deduce the cause. If you could send us some screen shots, hand histories, and log files, it may be helpful.

Please reproduce the problem and post a screen shot of your desktop - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder. Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Also include these 2 files: Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/


Many/Most sites do not write tournament summaries, only hand histories. These summary files contain the buyin, finish, prizes, etc, info. Without this info HM cant calculate the results.

If your site does not write summary files you will have to edit the results manually - http://faq.holdemmanager.com/questio...lts+Sub-Tab%29

If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results.

You need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.

http://faq.holdemmanager.com/questio...er+Stars+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Results.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questio...and+Histories+


You need to use the Bodog HandGrabber to get HM HUD to work - http://faq.holdemmanager.com/questio...og+Poker+Setup

See this thread, as some customers are having problems getting the hand grabber to work - http://forumserver.twoplustwo.com/45...update-964068/

Idk if this has issue has been addressed but I searched and didn't see it.

I am using Holdem Manager on RPM and keep importing duplicate hands.

Anyone know how to fix this issue? Thanks.

HEM was working fine until today when I open it up and get this error

When I press OK, it takes me to the Database Control Panel and when I press Connect it says

I press YES and gives me this

I press OK and gives me
I press OK again and it takes me back to the DB Control Panel



Please help. All I did today was pretty much turned on my computer, surfed the web, watch a video and started HEM (didn't move anything around) so idk why this is happening.

Thanks in advance.

Thanks for this, as well as the quick response. IT seems this was very likely the cause of the issue - I wasn't aware that tournament summaries are separate from the hand histories, and so I wasn't saving them.

I have enabled this now, and had Stars support send me an audit - I added this to my DB and it looks like its working. I'll be reviewing my data over the next few hundred games to see if its updating correctly now that I'm saving the tournament summaries to my HDD.

Thanks for the quick reply...same goes for support@holdemmanager.com who I emailed on the same topic, and got quick/effective replies. Keep up the good work

Curious about running a single DB between two computers on a home network. Searched here and on holdemmanager.com and found this:
http://faq.holdemmanager.com/questio...ver+a+Network+

Is this the simplest way to do it? You can't just ... I don't know. I know a bit about computers but networking is definitely my weakness. I thought it would be as simple as sharing the database. Maybe it is. I'll sit down and work through that procedure one day if that's what's required.

I have two PCs on my home network. My main one is in the study but there's an old one hiding in the TV unit as a home theatre PC. It's mostly for playing video files from the main PC on the big screen and it gets used for browsing a bit too, but I got some wicked recliners and now I can see myself playing poker from the lounge. I just want one HEM DB that can be accessed from either PC and while that link says what to do, comments from others seem to indicate there may be a simpler way in my situation. Just thought I'd check before embarking on the mission detailed in that link. Any advice would be appreciated.

It sounds like you have created an auto-import folder to loop with an archive folder. If the archive folder is a sub-folder of an auto import folder it will keep scanning duplicate hands and cause lots of issues.


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).



Move the files in the handhistory folder to your \hmarchive folder and import them via import file or import from folder.

Try a new session with auto-import. A new handhistory file should be generated.


This is usually a firewall or windows update issue.

http://faq.holdemmanager.com/questio...rt+PostgreSQL+


You can use that FAQ to run a single database for 2 machines over a network, but you are correct that it is no simple task for a networking novice. I have never attempted it myself.

You can put your database on an external HDD and move it between machines - http://faq.holdemmanager.com/questio...o+computers%3F

Most people simply copy/move the \hmarchive folder of original auto imported hands between computers, or export recent hands from one machine to import to the other.

We have some long-term plans for new features to simplify this process in the future but there is no ETA for when these new features will be available.

I am playing at SunPoker, a iPopker skin w/o prefered seat option. My stats are only shown for the first hand and than they disappear.

I guess sharing the archive folders and importing each time would be easier... I dare say I'll be tempted to have a crack at networking one day though. I'm proficient enough to follow instructions and describe problems here if they present. I skimmed over the instructions before but I'll have a proper look tomorrow.

I just checked and I can view/select shared network folders while configuring auto-detect folders. Would adding the other computer's archive folder here (on both machines) have a similar effect?

That worked fozzy, thnks (didn't lose my hands either)

I only have Microstakes or small stakes edition. I'm ready to start playing some 100NL, looks like HEM keeps your stats, but won't display a HUD until I upgrade. How much is the pro version..does that include all limits even nosebleeds? I'm going to start donking off some $ at low limits PLO too...be in my best interest to upgrade to Omaha and Pro version as well?

iPoker has an auto-center option - http://faq.holdemmanager.com/questio...ing+for+Ipoker

Make sure the hud options > player preferences > appearance > [ ] disable hero in hud, is unchecked


*If that doesn't help, Please reproduce the problem and post a screen shot of your desktop - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders/files/pics and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/


No, you never want to use auto-import for bulk imports or have an archive folder in an auto-import folder (or a sub-folder of an auto-import folder). Once the hands have been imported the first time it will have to continually scan all the duplicate hands/files, once every 5 seconds, and it will overload the importer and lag the HUD, or make it not work at all.

Import From Folder/File is for manual/bulk imports. Auto-Import is only for folders of poker clients so HM can display the HUD during live hands.


You can not combine a Pro Holdem with a Small Stakes Omaha so you will need to upgrade to the Pro Combo version for both games.

The Pro Combo is 149.99 - the 54.99 you spent for the small stakes, I believe (but please don't quote me, I am tech support not sales support).

Please email your details/questions to sales@holdemmanager.com if you have any problems purchasing or need help/clarification on how to upgrade through our site/store.

That FAQ is great but it's covering lots of scenarios.

It is in fact very easy to use one database for two HEMs in your own home network.

1. pick a computer you want to have the database on, a desktop is a good choice. it'll need to be always on when you're playing poker.
2. on this computer, edit pg_hba.conf to allow access from any IP on the network. (host all 192.168.1.0 trust). check postgresql.conf file has the "listen_address=*" line uncommented. Your network may not be 192.168.1.x - if not, use step 3 to find out what it is and repeat step 2 appropriately.
3. find out the IP address of the computer. "start / run / cmd / ipconfig" will do it, there are other ways too.
4. on the laptop, put the IP address you just found out to HEM's database control panel. if it connects, pick a database for default and celebrate

Thx Dave.

In hindsight that makes perfect sense. I'm new to HUDs so thanks for explaining.

Thanks Dave, that's brilliant. The main PC is rarely turned off so this should be perfect. I'll have a go later this afternoon and will report back. Much appreciated!

I just tried to connect from the other computer and it wouldn't work. When I tried to open from this (main) computer I got a fatal error relating to pg_hba.conf so I removed what I'd entered and it's working again now. Maybe I did something wrong.

# TYPE DATABASE USER CIDR-ADDRESS METHOD

# IPv4 local connections:
host all all 127.0.0.1/32 trust
host all all 192.168.1.0 trust
# IPv6 local connections:
host all all ::1/128 trust

The bold is what I put in... is that right?
It did say something about terminating a connection when I opened from here, not sure about that since it said it couldn't connect on the other computer. Maybe I should do this again and take note of the actual errors and warnings presented.

Hey Guys

I'm having a bit of difficult trying to track hands on Pokerstars, I have followed the instructions below:

http://faq.holdemmanager.com/questio...+Options#poker stars

but nothing seems to happen, my HUD does not pop up on my tables.

Any advice? Thanks!

Ok I just played my first session on the TV PC and since I couldn't get the single DB running (yet) I've shared the HMArchive folders on the network and I import the other computer's archive when I start up. A couple of questions:
When I closed HEM on the TV PC and imported on the main PC, the last tournament summary and relevant hand history were not in the folder. I went back out and checked and they were still in the AppData/PokerStars folder. HEM was using the data but apparently didn't archive it. Is this normal?
Also, I've shared the HMArchive folder and all subfolders on both machines, but every time a new file is archived, it has a padlock on the icon and has to be manually shared, even though it is in a shared folder. This is probably some kind of Windows issue rather than HEM, but I thought this question has probably been asked here before so I'd let fly with it anyway.
Thanks for the help, gentlemen!

you probably need to add the "netmask" (the slash part) to ip address in pg_hba.conf always.

I think someone responded to my post that they installed a previous version and it fixed the problem but i can't find the post now and wanted to ask which version? I have tried a few with no luck. Thanks

Follow my suggestions I gave in this post - http://forumserver.twoplustwo.com/sh...ostcount=23106

If you still can't sort it out, Please email support@holdemmanager.com, with a link to this thread, and your forum name. Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/

Thank you for responding. That wasn't the problem and I've been working with someone in support from holdem managers website for about a week trying to find a solution. I thought i saw a post in this forum about a previous version fixing this problem. Did you delete that post and do you know who posted it? Thanks

Yes, there is a archive time in the HM config file and pokerstars may also be locking the files when it is open. It may help to shut down pokerstars while HM is still auto-importing, and reduce the archive time.

options > settings > miscellaneous > archive hand history files older tahn X minutes


Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right-click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe

Do the same for pokerstars.exe

restart your PC

Other than that, I probably won't be of much help.

I have to apologize. I saw the post in another thread.

Hey Guys

I have worked out how to make the HUD appear on Pokerstars before you sit down and play your first hand on the table; however, the HEM doesn't actually track the stats whilst I am sat down.

Is there anyway to track live hands whilst just observing the table and also after being kicked off the table but still have the table open?

Thanks!

My HUD is sticking to the tourney lobby on RPM.