Table Scanner question: I use it at PokerStars. Yesterday it worked fine. Today it acts as if it is scanning the tables, but stays blank; doesn't provide any info/feedback on the tables. I've checked my settings...haven't changed any settings from yesterday...settings look fine...did PS update today impact Table Scanner?

Yes i think the new modified lobby afected table scanner. Hopeing HEM will fix that soon.

Are the hands auto-importing to the DB? Make sure your poker client and hand histories are both in English.

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA). There are importing issues for some people if they are using a non-usa date format.

Are you sure the auto-import folders and pre-fetch folders are configured correctly? Do the stats that show 0 on the HUD update after you have played 1 hand? I am just trying to determine if this is an import issue or a pre-fetch issue.

Please email me at fozzy@holdemmanager.net, with a link to this thread and your forum name, and attach your holdemmanager.config file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager. If you could also include a screen shot it may be of help. If I cant sort it out from the config file and screen shot we can schedule a remote support session for this evening so I can take a look at it.


I have let the rest of the support team know and the developers.

Thanks fozzy. BTW, your avatar is laugh-out-loud hilarious.

Yep scanner not working today after stars update.

Quick question: Why are only the 4 first characters in a players name shown on the hud?
In earlier releases I've seen the whole name, but lately it's been switching between full and like half every time i update. Anything on this somewhere in the hud settings?

running .05 beta 11 btw

I'm having the same issue, basically every time I play rush 6m, there are two seats that load player stats. If someone is sitting in either of those 2 seats, stats load, if they are sitting in any other seat, HUD shows 0 hands/ seat empty. I checked all my regional settings, import folders, player preferences, etc, and everything looks fine.

Hi,

I am having trouble with my hand histories recently when my computer will temporary disconnect. If my computer disconnects, often HEM will import the correct hand history, but without a winner of the pot. As a result, HEM will record that hand as a loss, even if I have won the pot

EXAMPLE:

Full Tilt Poker $0.25/$0.50 No Limit Hold'em - 2 players
The Official 2+2 Hand Converter Powered By DeucesCracked.com

BTN/SB: $52.85
Hero (BB): $52.10

Pre Flop: ($0.75) Hero is BB with 8 8
BTN/SB raises to $1.50, Hero calls $1

Flop: ($3.00) 7 K 8 (2 players)
Hero checks, BTN/SB bets $2.50, Hero calls $2.50

Turn: ($8.00) 5 (2 players)
Hero checks, BTN/SB bets $5, Hero raises to $16.50, BTN/SB calls $11.50

River: ($41.00) J (2 players)
Hero bets $31.60 all in, BTN/SB folds

Final Pot: $41.00


My computer disconnected for just a second as he folded, and this is what HEM recorded:




Is there any way to get the entire hand history imported including the winner of the pot, so my win/loss amount is accurate?

Thank you

EDIT: Now that I look at the hand history, it never actually says "thonn wins the pot" at the end. I'm assuming this is due to the disconnect and would likely cause the issue in HEM, is there any way to insert the complete data?

how to get the stats in the hud from the particular stakes?

hud options > player preferences > choose configuration: > [select applicable HUD Layout]

Display These Stats > Select 'Abb. Name'

Options for [Abb Name]

Decimal: change to 0 for less/no abbreviation. If you want absolutely no abbreviation for the player names replace the 'Abb. Name' stat with the 'Misc > Name' stat. The Name stat will not abbreviate even if you try to.

I don't know the cause unfortunately, and am not sure I could solve it with a teamviewer session right off, but I would be lgad to give it a shot and at least document the issue fully. Double-check all the basics I mentioned. Full Tilt client and hands should be in English and the Windows Regional Settings need to be in English (USA). The HUD Options > Site Options > Full Tilt > [ ] Use OCR to read text should be disabled.

If none of that sorts it out for you shoot me an email. I am slammed this week but we will squeeze you in somewhere. Please let me know what time zone you are in and what time/days are convenient for you, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer . I schedule support from 12:00 - 22:00 EDT, 7 days a week.


Does it disconnect often? Is this due to your internet connection? If the info isn't there we obviously cant import it. You should be able to email support directly and ask them for your hand histories from that day, or for 'all your old hand histories and tourney summaries'. You should be able to right-click > delete the hand and reimport it if you have the original/complete hand history.

hud options > additional hud filters > filter by limits > [ ] include hands from other limits

My Regional Settings Format was already English.

HEM has no problems importing hands and updating the stats / hand count after each hand, so I don't think it has to do with my configuration.

Apparently Beta 12 had some bad issues, please try downgrading to beta 11 and see if it helps.

The old beta builds are linked in this thread and the current beta download link has been rolled back to beta 11.

http://forums.holdemmanager.com/rele...beta-11-a.html


If you are still having issues with beta 11, please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 12:00 - 22:00 EDT, 7 days a week.

I am on 1.11.04 and scanner doesnt work since new poker stars update.
Is there another version that does work or are we waiting for a new HM update to correct this?

i have version 1.11.05 beta professional, i was playing rush today and everything was working fine then all of a sudden my computer crashed i turn it back on and my hud isnt showing up, still importing hands but not HUD, any ideas?

thanks in advance

You will need to wait for the next beta version. We already have the fix from the scanner developer and just need to add it to our build and release another beta. We had to roll-back beta 12 to beta 11 again. When the next beta is ready it will be posted here - http://forums.holdemmanager.com/rele...beta-11-a.html

Which beta? Please upgrade/downgrade to beta 11 if you dont have it - http://forums.holdemmanager.com/rele...beta-11-a.html


Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

Left-click and drag the red X to that table window

Click OK


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php

why is not the real time pot odds calculator work on FTP?

Message to Fozzy regarding regarding the replayer issue with HM 11.04+ version and Comodo IS:

A friend of mine asked me to look if I could find a solution to his problem since he's French and playing on Winamax so he can't really roll back to v 11.03.

I made a teamviewer session with him to find out a fix.

I disabled all services concerning the firewall part ( services disabled, even the drivers disabled in network connections) and the issue was still there.
So I thought this was caused by another service that doesn't look shut down knowing we have turned off all other protections offered by Comodo.

He's tech savvy and doesn't need all those fancy extra tools from Comodo ; like most people who doesn't run any other bit of software they find he only needs the firewall on and only scan his computer manually for virii if he needs to.
So I looked further in Comodo preferences and found an option to tick in the Defense+ /Defense+ settings options : "Deactivate the defense+ permanently (requires a restart"

We tried that and kept the firewall on and voilà , on the next reboot, the replayer was working fine with Comodo and the latest 11.05 beta. (So it looks like even if a Comodo user chooses to disable the Defense+ service in their interface there is still a bit of protection running thus creating the issue with HM and that does the trick)

Since I don't have an account on HM forums and don't use it personally, I posted the fix here. Feel free to relay it on your official forum.

Have a nice day.

This has been bugging me for a while, and I always forget to ask the question.

Under Tourney/Results/Dataview, there is a column heading "# Played". Since each tournament gets it's own line, what is the purpose of this column? Won't the number always be 1?

communications issue:

I am trying to support a friend who is fairly computer illiterate to get HEM up and running on an XP machine.(a case of the blind leading the blind, I haven't worked in IT in over ten years) I run HEM and the HUD on my Vista machine and have been reading and trying the fixes recommended in the FAQ's and some threads but I have to admit I'm pretty much at a dead end trying to get real time communication.

He is running the windows firewall. I created exceptions for the port and files mentioned but that seems to be a nonissue since the HUD doesn't work even with the firewall off. Defender doesn't seem to be on his machine although he is running service pack three.

At this point the HUD comes up without any information. The table manager window shows 0/9 tables. We can force the table to be found with the table finder feature and then the information in the computer database shows for hero and players already in the database but there are no real time updates even for players we can see stats on including hero.

One thing that may be a huge red flag or a nonissue with XP, when we look at managing user accounts there is no postgreSQL user like on my Vista Machine.

Also interesting to note that despite having the import folders configured properly the information doesn't seem to be being passed from the database to HEM. We can't see the latest hands played until we manually import them.

He is fast running out of trial version time. He planned to buy the full version but it will be a tough sell if we can't make the trial version work. We were running HEM version 1.11.04 but have upgraded to version 1.11.05 build 12 with no joy.

After three days of tweaking by phone support from a thousand miles away I'm having to consider a reinstall of postgreSQL. Neither of us is happy with walking him through all of the exceptions and things we have already done and verified all over again. Anything obvious? I haven't worked with XP in several years and I may be overlooking something basic concerning XP that isn't mentioned in the FAQ's or I haven't stumbled across in this thread or on the HM forums.

Thanks for any assistance.

Hu

is there any way of using holdem manager to find the amount of time it takes on average to play a hand by position?

if i found this or probably more likely estimated it could i find my BB/hour by position?

Thanks Fozzy.
So beta 13 is the one I am waiting to come out?
I am going nuts without scanner working. Will it be today sometime? or still days away?

It broke and the developer is working on a fix. Apparently the technical aspects are very laborious and we are considering ending the beta support of that feature at full tilt. It works well at Party (w/ FPHG), Stars, IPoker, and Cereus, but Full Tilt's Live-Tracking is broken more often than it works.

Thank you for taking the time to detail this and post it. I forwarded it to the rest of my tech team and bookmarked it for myself.

That should be the Multi-Table Ratio stat for tourneys. It should reflect how many tables you were playing at the same time, while that game was played, if I understand it correctly.

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA). Make sure the poker clients and hands are in english.

When you use the table finder it finds the table and shows it? Can you then pick the table and drag the red X to it?

Please downgrade to the latest beta 11 - http://rvgsoftware.fileburst.com/Hm_1.11.05_Beta.exe


Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it.

Left-click and drag the red X to that table window

Click OK


Which site and what types of games? Are the client and hands in english in the poker client folder? And HM is pointing to the right folder?

http://faq.holdemmanager.com/categor...Poker+Clients/


Please downgrade to beta 11 as mentioned. Beta 12 had issues.

We can give him another/extended trial easily. He will need to create an account at holdemmanager.com and send me or sales an email, and we can assign him a temporary code to be able to properly trial the software once we get it running.

If his trial is almost up, please have him email me so we can get him another 15 or 30 day trial code. Then we can setup a remote support session so I can help him directly and make sure the software is installed and setup properly. Please have him email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 12:00 - 22:00 EDT, 7 days a week.


No, not as far as I know. It may be possible with a custom sql query or custom report. You could try asking in the custom reports section of our forum but I wouldnt be very optimistic.


It may actually be the official 1.11.05 release, instead of beta 13, according to the internal discussion I see. Keep an eye on that beta thread or this thread. As soon as the next release is out I will make sure I also post it here because of the scanner issues, but it will certainly get posted there before it does here.

. . .

Hey Fozzy,

No problem with HEM. Just wanted to stop by and congratulate you for being epicly on top of your **** ITT. You're a credit to PASG and I hope they realise that. Respect.

Hey Fozzy
I have a problem upgrading my laptop HEM. It was at 1.09 ish level. I dl'ed 1.11.04 update and installed. Now my user interface is weird. I have blanks instead of descriptions on many areas. The tabs on the left are weird symbols with no descriptions. Player name does not appear. Table manager does not start. Hand replayer appears OK. I had previously installed 1.11.04 on my desktop without problems but it was up to date before updating.

What have I done and how do I fix it? I tried reinstalling but same symptoms.