I just opened up a Hem account and cant configure with FTP. I have followed all the instructions to a T. My UAS is shut off butt I cant find FTP in my Crogramfiles? weird does any one know how to access the hidden folders? or any other Ideas would help. I run vista, and my poker edge HUD is working fine.

hey guys i dont know how to use Hold em manager on FTP ive been searching all day for noob instruction on how to use it and i cant seem to get find anything.

I did this, but it doesn't work. I'm sitting at 3 tables and have been sitting out for 7 hands and the hud doesn't appear. the save folder is c:/program files/rvg software/holdem manager/imorting/hemdata do I need to change that?

Sounds like you have 64 Bit vista and all your programs will be installed to C:\Program Files (x86).

Your HH folder will be different than you are used to also. http://www.holdemmanager.net/faq/afm...aspx?faqid=142


http://www.holdemmanager.net/faq/afm...aspx?faqid=142

You need to also add that to your Configure Auto Import Folder list. Then it should work fine. It is a bit slower to popup at first, than the way pokerstars does it.

The problem I was having with the aggression factor stats showing up as illegible was a result of the color range against the dark background of the Full Tilt skin. Just changed it and its fine.

The memory access blocks only occur when the comodo client is open, and is likely normal, and that I just haven't noticed it before.

Problems solved.

Thx for letting me know.

no prob

Does anyone know how I can speed up the importing of hands?

http://208.109.95.123/forum/showthread.php?t=11194

There is an existing HM thread in this forum where your questions should go. It get's your questions answered faster, by an HM employee, and it keeps the forum less cluttered.

oh yup sorry

nm.

Hey Fozzy I was wondering if you could help me with this.

My HEM works great and everything (very satisfied) and I have no issues with the HUD or anything.

However when I go to Options > Database Management, when I click this Holdem Manager shuts down and I get this error message

"DBControlPanel has stopped working"

"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."



Does you know how I can fix this problem? Thank you.

tx. It was working great earlier fetching hands, but now that I went back to play it's not working. I sat in a game and it's getting stats for that one that I'm playing, but not the 6 others that I'm sitting out of. I know you said it takes a while and it's been about 9 hands that I've sat out

edit: never mind. Although I set it to record 5 hands earlier and saved it somehow it wasn't saved when I reopened it. All is good now!

full tilt auto saves the hand history to the right place but it says it doesnt import any hands.

thanks for the instructions ive followed everypart of them but it still doesnt seem to work

how much will table scanner cost?

importing works, but the HUD works only in cash games for me. beta15.
anyone with the same problem?

I'm talking about Full Tilt.

In the table manager all tables are found, but the HUD doesn't show on sngs.

Beta 15 re-updated with a missing file for FTP client side scanning

http://rvgsoftware.fileburst.com/HmBetaUpdate.exe


Coming back to answer the missed posts shortly.

Please try updating to the latest version from the post above. You can also try running the dbcontrolpanel from: C:\Program Files\RVG Software\Holdem Manager.

If that doesn't work, you can try uninstalling and reinstalling HM, and leave PostgreSQL installed.


Vista: Turn off UAC - http://www.holdemmanager.net/faq/afm....aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afm...aspx?faqid=171


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done?

How do I export or import hands into and from Holdem Manager?


You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. I usually just copy my entire \Holdem Manager directory. It is also a good idea to export any non-default HUD configs you have created to XML file.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.

Then you can use Add/Remove programs or Revo Uninstaller.


Installing HM:

When reinstalling HM, install the full setup, then the latest beta patch and finally paste in your config folder. Then the only thing left would be importing your exported notes. Your HUD should be the same as it was.



I had this issue last night also, and it is still there. It seems to not be saving your settings. I just informed Mike and Roy via email.

Please start a thread on the HM forums with as many details about what is happening (or not happening) as well as any things you have tried already. It sounds like a remote support session may be in order, so we can get you up and running as quick as possible.

http://208.109.95.123/forum/showthread.php?t=9506

Please try using the table finder, to see if it wills tart recognizing the tables again. - http://www.holdemmanager.net/faq/afm....aspx?faqid=54

If not, please start a thread on the HM forums with as many details as possible, and answer all these questions - http://www.holdemmanager.net/faq/afm...aspx?faqid=174

any ideas how to make HEM hands importing faster, does vacuum/cluster DB do the work?

The best way, is to add a 2nd independent hard drive to your system, and install SQL there so it doesn't have to compete with Windows for Read/Write Cycles.

If that isn't an option: - Top 10: HEM performance increase tips

It look like this this converter imports cash game euro hands as $ hands - is there a fix for this? Or is this just necessary for the imported to be comatible with HM?

Thx

FYI: You need to update the FTP FAQ to include the prefetch folder.

They need HM to have multi-currency support, I would assume.

Thx. We are working on updating all of the FAQs, so I will try to make sure that doesn't get overlooked.

fwiw I have to set it to save 5 hands every time I open HM. It doesn't save my info

Fozzy before I uninstall HEM, I want to be sure that I can save all my Hand Histories. However with the "export hands" option you suggested above, I can't even get there because of the original problem. As soon as I go to the options menu and click "Database Management" I get the "DBControlPanel Error" and HEM just shuts down. Is there any other way I can go about Exporting my hands? I really don't want to lose all my data. Thanks again.