You're the best Fozzy!

i can't get HUD to work on betcoin poker for tournaments only. cash it works just fine. any ideas? it appears as though MTT HHs aren't getting imported at all.

All available "Vs. Hero" HUD stats seems to be ones where opponent reacts to hero's action. There is for example no "Steal from Small Blind vs Hero BB" stat? Why is that?

Hi

I have HM1 and play on PokerStars.

I am saving hand histories and tournament summaries. Despite that my graph is not correct for tournaments. What might I be doing wrong?

Please see this post a few above yours. They change the player name in the hand history files which means we can't properly link the HUD to your table because the names aren't the same. I am not sure if we can fix this due to the unusual method they use for combining player pools but we will need to see logs and hand histories (more than just the HUD Error Report you sent so far).

p.s. I just saw your email with HUD report and duplicate thread on our forums. Please try not to post the same question in multiple support channels to get a faster reply. This causes us to have to respond twice and we usually have different people working different support channels so we end up spending twice the time necessary to help you which delays replies to other customers.

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

PokerStars has likely made changes to the hand histories and or tournament summaries since we stopped supporting HM1.

Please update to the latest/final version - http://www.holdemmanager.com/Downloa...se_1.14.02.exe

We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 - http://faq.holdemmanager.com/questio...mmon+Questions

If you continue to have problems there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.

Fozzy71
Customer Support

These type of stats have been requested but there is no ETA for when/if they will be added. We have a large number of existing stat requests already and are only adding the most popular of the requests as time permits. If you have NoteCaddy Premium you should be able to create this stat on your own.

The assigned internal ticket # on this issue is HM-4196

If you want to be notified when it is added please send an email to support@holdemmanager.com and include "Notify Me When HM-4196 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

I have an alias which links my Betcoin name to my WPN name and that's my selected alias.

Shouldn't the hud be able to use that?

The alias in the reports has nothing to do with the HUD functionality. The HUD has to match the player's screen name in the hand history file with their screen name on the table to know where to place the HUD. I am not sure if anything can be done to address these issues caused by their unique renaming method they use to combine player pools. We are going to need logs, hands, screenshots from you and others so we can document the issue and have the developers take a look. If they think it is something they can attempt a fix for I will deposit there when they have a possible fix in place but that is a ways off, if it's even possible.

Fozzy71
Customer Support

Hi,
I a trying to get HUD to work for BETFAIR POKER. I have another account on ipoker skin but not have tried to setup hud of it. When i go into site setup there is no links to the hand history. Under table finder the game is there but theres no hands. I can't find where betfair is saving my hands. I have gone through the checklist and just cant seem to find and answer where the hands are been stored. I have ticked the box to store hands locally.

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands - http://hm2faq.holdemmanager.com/ques...2/iPoker+Setup

*Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If you continue to have problems:

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - http://www.holdemmanager.com/store/priority-support/ - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

Fozzy71
Customer Support

Weird.

When playing thru BetCoin I'm GreeboZulu on WPN, EvilGreebo at cash.
When playing on ACR I'm EvilGreebo

Both are configured and linked in an Alias.

When I play cash or tournaments, the HUD knows who I am, but the history tracker doesn't pick up cash. It does pick up tournaments - however I have to manually pick the table every time using the Table chooser and when I get table changed, I have to kill the old session (dragging the old table to the table chooser window then closing it) and then pick the same window which is now a new table.

if I pick the "new" table w/o killing the old one, it shows me the hud for the new table for 1 hand, then reverts to a static image from the old table.

Still - the HUD *IS* picking up my name, and I thought for sure it was doing it because my profile "EvilGreebo" has both "EvilGreebo" and "GreeboZulu" in it related.

My problem is that i cant find where betfair poker is storing my hand history.

The possible paths are in the faq linked above.

If you look at the actual hand history files you will see they do this:

That 'bcp-' prefix is what is causing the problems because it only exists in the HH file and is not shown at the actual table. When we get some HH files and hudstats logs we can have the developers look into it to see if there is anything they can do to improve the behavior but this is the first time we have ever had a network do something like this so if it's possible to improve it is likely a complex fix.

Fozzy71
Customer Support

Hi HEM peeps,

Should HEM2 still work properly on the Boss software, specifically playnow.com? I've been playing there and have encountered several issues.

Examples:

- HUD not appearing on some ring tables, haven't been able to figure out pattern to this
- HUD never appearing for HUSNGs (despite hand histories being recorded and viewable in HEM2)
- player stats being incorrectly placed 10-handed (fixable with HUD arrows)
- player stats being incorrectly placed 6-handed (unfixable, don't match up with the six seat seats, and manually fixing them screws up the 10-handed)
- buyin level in HUSNG being incorrectly recorded (consistently)
- preferred seating in HUSNG doesn't seem to work either, I guess it's just not seeing the HUSNG tables at all

Would love help resolving some or all of this, cheers!

Hi,

I get the following message when trying to start HM2.

"Erros while registering with server".
Details: Could not register with the server.

Worked perfectly the day before yesterday.

Our latest update should address some of these issues.

Please update to the latest version - http://www.holdemmanager.com/downloa...r_2_Update.exe

After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.


For the buyin issues, we will need to see some hh files to see if they contain the info we need.

If you continue to have problems please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

Fozzy71
Customer Support

Approximately 2 years ago we moved to a new licensing server. On the 18th February from 08:30 am ET - 17:00 ET we will begin turning it off - http://forums.holdemmanager.com/gene...uncements.html

So long as you have the newest version you will automatically switch to our new licensing system. If you experience license issues, the first thing you need to do is to update to the latest version - http://www.holdemmanager.com/downloa...r_2_Update.exe

After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

If you were on the old licensing server, just updating should automatically fix it. If you still experience issues after updating, then you have a separate unrelated licensing issue. You should see this FAQ http://hm2faq.holdemmanager.com/ques...Holdem+Manager for a resolution.

If you continue to have problems we need you to send us the HoldemManager.Licensing.log file in the \AppData\Roaming\HoldemManager folder as explained in the last steps under 'Contact Support'.

We have waited almost 2 years to give everyone a chance to update without causing any interruption. But, if you are affected, I do apologize for the inconvenience.

Fozzy71
Customer Support

I've been randomly getting this message late at night, then HM2 will shut itself down:

"Your computer's clock is not set to the correct date. Please correct the clock setting and try again."

It seems to happen close to midnight (3 times now). I live in Arizona, and the clock is set properly. I tried different time zones just to see if it'd work, but it doesn't. The last 2 times it worked fine the day after.

Thanks

this just happened for me too, in the pacific time zone. after midnight, it started working again.

Our developer just pushed a new possible fix for this issue.

Please update to the latest version - http://www.holdemmanager.com/Downloa...AutoUpdate.exe

After downloading, right-click the file, go to properties and click unblock. Then, right click the file and run as administrator to complete the reinstall.

If you continue to have problems please see this FAQ for help in resolving licensing issues:
hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager

If you continue to have problems we need you to send us the latest HoldemManager.Licensing.log file in the \AppData\Roaming\HoldemManager folder as explained in the last steps under 'Contact Support'.

Fozzy71
Customer Support

My HUD won't work at ZOOM after I deleted the user.ini file in my PS7 Settings. Well actually it worked for one session after but not since then. I have everything running as admin, have all the exceptions set in my Antivirus etc...

Just tried disabling all my AV and Firewalls and have UAC off and it still won't work.

I use latest PS.UK and latest HEM2

Why would you delete that user.ini file? Are you playing NL16? There are known problems right now on the NL16 tables.

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.

Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

Fozzy71
Customer Support

Because it was corrupted and it was causing PS to crash. I don't play NL16.

I've done all the steps on that FAQ.