I usually play 6-9 tables but sometimes 12. Here are my resolutions for 6 and 9 tables:



Since I added panels to my main HUD it's been way worst than before. Postflop HUD only working on maybe 5% of flops.

Those tables and the resulting chat boxes are much too small for the street by street HUD to work. Tiling 4 tables will usually work depending on your screen resolution.

You need the chat box to show 4 lines of text as shown on the FAQ I linked to:



You will need to stack/cascade with the tables near default size or try tiling 4 tables.

Fozzy71
Customer Support

I just accidentaly noticed this today with the hem update and others commenting about the same thing.

This is my post compiling some of the early reports after the programmer suggested deleting that file

I was playing normal no-limit hold'em cash games, Win7 64-bit, windows firewall, no anti-virus.

There are a lot of people in the Party thread with this problem. Maybe your team could read back the last month-1.5 months to get some idea.

Here are two posts from today.

http://forumserver.twoplustwo.com/sh...ostcount=20325

http://forumserver.twoplustwo.com/sh...ostcount=20348

How to fix this? Thanks in advance.

Thank you for the details and all the links. I have forwarded this to our testers to research. Once we have tested and documented it thoroughly we will send you our results and/or ask for any other info/files that we may need to help resolve it. I got your email address from our forums and any further communication on this issue will be handled via email since it's easier to follow than in this thread.

Fozzy71
Customer Support

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
2) Move the stats with the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD to the correct position.
3) Now you can open more tables and it should be automatically configured. Let at least 1 hand import before changing anything as this is needed to gather the correct positions.

Please check this FAQ if you play at pokerstars - http://hm2faq.holdemmanager.com/ques...For+PokerStars - and make sure it is set the same in all/any installed PokerStars clients if you have more than 1 ps.xx client installed.

If you have any difficulty following the above method with the arrow buttons you can set the positions manually as explained here - http://hm2faq.holdemmanager.com/ques...1/Site+Setup#5

If the HUD panels are near their proper seat but just need a slight move to fine tune their positions you can move them with the right mouse button - hm2faq.holdemmanager.com/questions/2601/Mouse+Shortcuts#movehuds

Fozzy71
Customer Support

Need help for fullflush. Start to finish I don't even know what to do. If it helps ill give anyone $20 on ff if they help. thx

They are on the Equity Poker Network which we do not support. We do not have any short term plans to add any new networks at this time. When we decide to start adding support for more new networks again it will be done based on current pokerscout rankings and the popularity of the ticket in our system for the network.

If you want to be notified if/when it is added please send an email to support@holdemmanager.com and include "Notify Me When HM-8128 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

I am getting the "Your computer's clock is not set to the correct date." error and I can't start HEM2. My computer's date/time are correct. I set the date to 2014 as was advised on the HEM2 forums, but it failed. Reinstalling HEM2 also did not resolve the problem. What gives?

I'm sorry to hear you're having issues with the software.

Setting it back to 2014 only helped if it was happening to you on new years day.

Please see this FAQ to try deleting your license file and activate the software again:
http://hm2faq.holdemmanager.com/ques...nager#problems

If deleting your license file does not help we need you to enable the 'Licensing' Feature Logging and send us the log file* as explained in the last steps under 'Contact Support'.

Also tell us what city/timezone you live in and what time of the day this seems to be happening.

*There seems to be a problem when this happens where the log file is not logging the error and the developer is investigating it with information from another customer that is having this problem between 11pm and midnight an Alberta, Canada. Once we get the logging issue fixed we can send him/you a private build so you can send us proper log files that might help the developer fix this in another future build.

Fozzy71
Customer Support

hm2 not recognizing 9m hypers. Takes them as 9m turbo???

I see a couple of open tickets for Hyper's being recognized as Normal speed but don't see anything for Hyper's being recognized as Turbo. It would be best if you could email us a couple HH/TS files for our testers to check and see if it is already documented.

Please zip up and email the problem hand histories and tournament summaries with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com

Fozzy71
Customer Support

Does HEM2 support PostgreSQL 9.4 yet? If not, what's the latest version that runs stable?

We haven't done any detailed testing of it yet (things like backup/restore, purge, export, etc) but one of our testers installed it and said the basics such as manual/auto importing and the HUD all worked fine. 9.3.x is the one I would recommend at this time if you don't want to be a beta tester and possibly run into issues we are not yet aware of with 9.4.x.

I was considering trying it but I have a couple of large databases created right now for performance testing that I would rather not have to recreate. I could install it to a different port I suppose, so I might give that a go next week when I need something to do.

Fozzy71
Customer Support

Ty

the problem encountered on zoom fault executable HM2Setup !!!

being installed on 64bit does not install postgres folder C:\Program Files (x86)\
but in C:
this is not good for software 32bit !!!

therefore the setup file has bugs !!!

therefore you will have to install manually entered Postgress and install it in C: programs (x86)

I tried several times to explain it and report it to the support but received no concrete answers about !!!

the solution is very simple !!!
I ask all moderetori if you can contact me, follow and indicate the guide I made for further clarification !!!

I do not like spam,
but do not understand why you pretend that the problem is not there
while I am giving you the solution for a long time !!!

hem seems to be missing hands for cake on the 1.5/3€ tables but other stakes work fine.

No hands are showing in my report tab for that stake on the odd occasion it would save the HH and display holecards. It also was not recognizing stats on players from other tables.


Looking though my replayer is seems to miss postflop hands, other tables fine though

I think something might be getting lost in translation. No one replied to your first post (or the duplicate post you made in a random zoom thread on our forums) because we thought you were just posting a link to a setup guide you made for Italian customers. Are you saying there is something wrong in the setup process with postgres? Can you please clarify what the problem is and if you think/know that is specific to only 64 bit WIn 8 machines?

I have 2 different 64 bit Win 7 machines that I have installed HM2/PSQL in multiple times over the past 5 years and never had an issue with either. Is this a Win 8 or 8.1 specific issue? I have forwarded your posts/links to our remote support team members since they would have more experience with possible install issues on different systems. If there is a problem we definitely want to address it when we make our planned setup file update later this year to replace PSQL 8.4.x with a 9.x.x version.

Fozzy71
Customer Support

I am sorry to hear you are having problems. This issue has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HM-8138: Cake NL300€ hands import errors

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-8138 Is Resolved" in the subject line and body of the email. We only have a few hands attached to that ticket so if you can zip/attach a small sample of problem hands it would be helpful for our developers/testers to make sure this is fixed properly once it is moved up the priority list to be resolved.

Fozzy71
Customer Support

Hi guys first of all sorry for my english i am from spain. The admind send me here.

I am a wining player about 2k this month and so. I had been playing only MTT without help of any program but i decide to buy HM2 and set a simple HUD (about 8 estadistics for player).

The problem is that i can import hands... its rule very good in everything but i have a problem, the big problem... The program dont show me the HUD of the players at the tables!!!!

What is the cause of this problem? I really gracefull any help...

Ty all and ty 2+2 i learn a lot here, this is my first post.

HELP me pls!!

Now HUD is not showing at all on one table but fine on another



The table finder is only finding the fullring table, i was sat on the 6m table before if that makes any difference

i checked for duplicate hands, there werent any

i then vacuumed/analyze and reindex the entire database, this didnt fix it

i imported the hands from the archive into and old HEM1 db, here the amount of hands was correct

i made a new db in HEM2 and started playing zoom fresh. just played a session in which i played 435 hands according to stars... but my new empty HEM2 database says i played 480 hands so its making up 45 hands while i cannot see a single duplicate

the strange thing is i also tried to check results with the VPP-stat and even though HEM2 has the amount of hands wrong by 45 hands the amount of VPP received was exactly correct

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands - http://hm2faq.holdemmanager.com/ques...20Setup%20Info

*Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If you continue to have problems:

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - http://www.holdemmanager.com/store/priority-support/ - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

Fozzy71
Customer Support

Are these the same 1.5/3€ tables you were just referring to? It is an import problem so if the hands aren't importing the HUD won't work properly either. There is nothing we can do to help you with the HUD problems on these stakes/tables until the parsing problem is addressed by our developers in a future update but I don't have an ETA for when that might happen.

If these are other stake tables you are having problems with:

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

This is a limitation (bug?) in the Stars client according to our stars testers. It is how the poker client works at this time and everything you are saying suggests that we are importing all of the hands properly but the stars client is not displaying the hand count properly. I would suggest you address this question to their tech support as it doesn't sound like there is anything wrong with HM2 based on what you are saying.

If you want to email us some screen shots and hands from your archive we can test the files in HM2 and PT4 and manually check the files in a text editor to make sure the trackers are importing all of the hands but at this point it sounds to me like your issue is a display issue with the stars client and not a parsing problem in HM2.

Fozzy71
Customer Support