Thanks, it worked perfectly.

no love?

sorry searched the thread but couldnt find an answer.


how do i import a hem 2 database into hem 2 ?


thanks

Sorry, at this time we don't support ******. If it becomes a popular poker room we'll add support for it.


3 ways.

1. Use HM Sync
2. Import your hand histories from c:\HM2Archive
3. Backup and Restore

hey, can you do anything about my payment process? payed yesterday with my debit c but they say they investigate it or somthing, this is tilting, should i pm you my mail ?

how do I download omahamanager 1 to my new laptop? - I have a licence key for it, not interested in using version 2 - the performance of the trial version is laughable, doing anything hangs the quad core laptop and forces a restart most times.....

hello i managed to wipe my computer of all its files and would like to download HEM1 again, i went on hem website but could only find links to download the 2nd version

How do i filter vs a specific player? I can't find the option.

It sounds like it was flagged due to our increased fraud prevention procedures. Please email your details/questions to sales@holdemmanager.com

The download links for HM1/OM1 are at the bottom of the same downloads page.

http://www.holdemmanager.com/store/d...ds-manuals.php


Here is the direct link for the full installer of HM1/OM1 - http://www.holdemmanager.com/downloa...ager_Setup.exe

It is accessible in a report in HM2.

reports > cash > vs players

So there's no way to filter so I can see my stats vs a specific player? This is pretty important functionality, especially for HU.

Some more problems with HEM 2:

- The HUD is constantly disappearing and reappearing, seeemingly at random. Hero's HUD stats are often not displayed.
- It freezes my computer way more than HEM 1 ever did, especially when running reports.

Honestly it seems to me HEM 1 is simply a better program than HEM 2, and I'm probably going to try to get a refund on 2 and switch fully back to 1, unless someone can explain to me why 2 is better

Edit: I do appreciate the lengthy and prompt responses from support.

I like some of the new features of HM2 (like v hero stats, NoteCaddy integration) but it's absolutely crazy that you should release this when some of those stats are obviously being calculated incorrectly.

eg HM2's fold to 3bet v hero, 4 bet v hero

I made similar stats in NoteCaddy and then compared results to my actual database. Notecaddy got it correct and HM2 was completely wrong.

It is very frustrating buying a product and then having to waste hours to find OBVIOUS bugs that simple testing could have found.

Now I am wondering how many other stats might also be wrong............................................. ......................

General question since there are now so many stats in HM2 with new code --

Exactly what test process do you use to ensure that these stats are 100% correct???

it seems like the new update fort HEM1 did not fix the cake hud or am I missing something? ty

A minor bug in HEM 2...Cake hud works fine for gameplay, but it does not seem to be working for the replayer.

Anyone else having a problem with the hand replayer?

After the mini update on 11-17-11, mine either won't pull up a 2nd hand (will be stuck on 1st hand and won't change), or it will pull up the replayer with nothing on it (and then crash HM2 if you click on any buttons in the replayer).

I've sent an error report via the screen that pops up afterwards.

If I am a paid and registered user of HEM2, can I open the program without having access to the Internet?

The reason I ask is because with HEM1, the program would often say the program wasn't registered/verified or something like that if there was no Internet connection.

I have a very long upcoming international flight (with no internet) and I would like to tweak HEM2 during that time, so I want to make sure.

I can't believe you released the software with wrong stats!

I'm using the software for 3 days now and it run pretty good on my computer.

The only problem I really have except for minor bug here and there is the pop up. A lot of pop up if not all have bug in them, the main default pop is full of bug. I have post in HM forum about this but nobody respond to me about that issue.

Are you working on fixing the pop up and when can we expect a fix for this?

Thanks and keep the good job!

Hi tagWag and FrankShank

Thanks for your feedback.

There are close to 500 stats in HM2 currently and, with upcoming updates, there will be well over 600 soon.

There are some bugs that have been reported and confirmed on some 3B and 4B stats and they will be patched in an update within the next 7-10 days along with updates for a few other stats.

There are also some issues with stat naming conventions on certain stats that we will be updating based on user feedback.

While it wasn't an issue you raised I would like to respond to some posts that have asked questions about an HM1 stat being different than an HM2 stat. There are a number of reasons why that could occur and they include:

A refinement in the calculation methodology in HM2.

The stat is new to HM2 and is being compared against a different stat in HM1.

An error in the stat calculation in HM2

Because of the need to prioritize our development and support efforts right now, our focus for the near future when stat comparison issues are raised will be limited to re-verifying that the HM2 stat is being calculated correctly and quickly updating if we find an exception on a stat.

I can tell you tagWag and FrankShank that we are busting our ass to get this updated for you. As an FYI, a large % of the launch issues we have already addressed in the course of about 7-10 updates in just the first couple of weeks. We won't let up until your stat issues and random other ones identified are resolved.

My apologies it isn't perfect now . . . but that is both of our goals and we are working to get there a.s.a.p.

Hi, ive checked some recent cake hands that were sent and there doesnt appear to be issues, can you email the handhistories to hm2support@holdemmanager.com and well check into this

Were investigating this right now, there may be a secondary issue but if there is still an issue well get a fix out quickly

Can you also PM me your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2 and ill take a look


Hi, it should work exactly as HM1 however you can verify by simply plugging out the cable, it needs to verify the connection every x days, to force it to verify so you can be sure it doesnt need to update the day you want to use it please Delete: C:\ProgramData\XHEO INC\SharedLicenses\Holdem Manager 2.lic and then update to this version http://www.holdemmanager.com/downloa...r_2_Update.exe then restart and enter your license details. As long as you dont mess with the time on the PC or change the hardware then it shouldnt need to connect for at a few days

Those issues are being worked on, sorry about the inconvenience

Bug I found with version 5680.

When I want to view one of last 3 hands. The hand viewer does not open on some table. I had 6 tables and at only one I was not able to open hand viewer.

Also in session, HM make the conversion from euro to US but not in reports. Winning of 180 euro is show as 180 us in reports but in session it shows as 260$ something.

Is there something I can do to fix this?

PM sent, thanks.