Black Friday, PSN down for 5 days now... (update: personal info stolen?) - Page 5 - Video Games

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Black Friday, PSN down for 5 days now... (update: personal info stolen?)

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04-30-2011 , 06:40 PM

#101

T!ghterThanU

Pooh-Bah

Join Date: Mar 2010 Posts: 3,978

They need to find Bin Ladin and make him pay for what he did to psn.

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04-30-2011 , 06:46 PM

#102

DocForbin

old hand

Join Date: Nov 2006 Posts: 1,234

every update since the first report of psn being down has been worse than the last one

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04-30-2011 , 07:12 PM

#103

Low Key

Carpal \'Tunnel

Join Date: Jan 2007 Posts: 33,327

reminds me of the recent disaster at the Japanese nuclear plant

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05-01-2011 , 05:18 AM

#104

YouR_DooM

Carpal \'Tunnel

Join Date: Jul 2009 Posts: 7,829

on one side i'm really happy I only use a rechargeable debit card for online stuff, but still, fffffffffffffffffffff them for not encrypting my personal info. Really pissed about that...

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05-01-2011 , 05:26 AM

#105

Viva La Crayon

veteran

Join Date: Sep 2009 Posts: 2,691

Quote:

SOME PLAYSTATION NETWORK AND QRIOCITY SERVICES TO BE AVAILABLE THIS WEEK
Phased Global Rollout of Services to Begin Regionally; System Security Enhanced to Provide Greater Protection of Personal Information.

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.
Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

• Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
• This includes titles requiring online verification and downloaded games
• Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
• Access to account management and password reset
• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
• PlayStation®Home
• Friends List
• Chat Functionality
Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:
• Added automated software monitoring and configuration management to help defend against new attacks
• Enhanced levels of data protection and encryption
• Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
• Implementation of additional firewalls
The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.
“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

Complimentary Offering and “Welcome Back” Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.
The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.
For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visithttp://blog.us.playstation.com orhttp://blog.eu.playstation.com/
About Sony Corporation

Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets. With its music, pictures, computer entertainment and on-line businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world. Sony recorded consolidated annual sales of approximately $78 billion for the fiscal year ended March 31, 2010. Sony Global Web Site:http://www.sony.net/
About Sony Computer Entertainment Inc.

Recognized as the global leader and company responsible for the progression of consumer-based computer entertainment, Sony Computer Entertainment Inc. (SCEI) manufactures, distributes and markets the PlayStation® game console, the PlayStation®2 computer entertainment system, the PSP® (PlayStation®Portable) handheld entertainment system and the PlayStation®3 (PS3®) system. PlayStation has revolutionized home entertainment by introducing advanced 3D graphic processing, and PlayStation 2 further enhances the PlayStation legacy as the core of home networked entertainment. PSP is a handheld entertainment system that allows users to enjoy 3D games, with high-quality full-motion video, and high-fidelity stereo audio. PS3 is an advanced computer system, incorporating the state-of-the-art Cell processor with super computer like power. SCEI, along with its subsidiary divisions Sony Computer Entertainment America Inc., Sony Computer Entertainment Europe Ltd., and Sony Computer Entertainment Korea Inc. develops, publishes, markets and distributes software, and manages the third party licensing programs for these platforms in the respective markets worldwide. Headquartered in Tokyo, Japan, SCEI is an independent business unit of the Sony Group.

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05-01-2011 , 06:00 AM

#106

YouR_DooM

Carpal \'Tunnel

Join Date: Jul 2009 Posts: 7,829

yay, free content to keep us quite!

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05-01-2011 , 06:44 AM

#107

TheBug

grinder

Join Date: Jun 2009 Posts: 515

Don't know if this has been mentioned or not, but Netflix is still accessible. It prompts you to sign in to the PSN a couple of times and displays the maintenance message, but you get in eventually.

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05-01-2011 , 11:11 AM

#108

rurollin

Pooh-Bah

Join Date: Dec 2005 Posts: 3,964

I wonder whats going to happen to those who dont remember their password..?

iirc, doodoo you couldn't remember yours and you had created your other acount

So we'll be able to download probably some **** games, and all the 30 days of plus is a promo from them, not an appreciation move.. Give us Playstation Plus for 6 months and now we are talking..

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05-01-2011 , 11:27 AM

#109

demon102

Carpal \'Tunnel

Join Date: Sep 2006 Posts: 16,259

Ya Im prolly gonna have to use my facialed account after this. Its gonna suck starting over again.

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05-01-2011 , 01:08 PM

#110

iNeedScissors61

banned

Join Date: Oct 2009 Posts: 836

Free ID theft protection. I forgive you Sony.

As for forgotten passwords, I'm sure they will allow you to do a password recovery through the email registered to the account like always, otherwise there will be a lot of people with that problem.

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05-01-2011 , 02:28 PM

#111

iNeedScissors61

banned

Join Date: Oct 2009 Posts: 836

How do you guys interpret this?

Quote:

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

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05-01-2011 , 02:34 PM

#112

Deorum

Carpal \'Tunnel

Join Date: May 2004 Posts: 7,271

Dunno, don't care. See folks, this is why I don't spend money on video games.

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05-01-2011 , 03:22 PM

#113

YouR_DooM

Carpal \'Tunnel

Join Date: Jul 2009 Posts: 7,829

Quote:

Originally Posted by iNeedScissors61

How do you guys interpret this?

I interpret it that they won't bother with italy, so there is nothing to talk about for me

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05-01-2011 , 04:03 PM

#114

azan

banned

Join Date: Apr 2008 Posts: 821

odds on you having to put your card details back in before getting the free stuff...

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05-01-2011 , 05:11 PM

#115

Low Key

Carpal \'Tunnel

Join Date: Jan 2007 Posts: 33,327

Oh yes, but you see, "this time", it'll be different.. >.>

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05-01-2011 , 05:32 PM

#116

brendoh

Pooh-Bah

Join Date: Dec 2006 Posts: 4,826

Quote:

Originally Posted by sony

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

Quote:

Originally Posted by iNeedScissors61

How do you guys interpret this?

fwiw my company (10bil market cap) had a possible security breach a couple of years ago where similar data could have been found from a stolen employee laptop. They gave us all extra Credit Report services for a year and similar things.

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05-01-2011 , 05:40 PM

#117

Taste_Them_Aces

Pooh-Bah

Join Date: Nov 2008 Posts: 4,424

Quote:

Originally Posted by azan

odds on you having to put your card details back in before getting the free stuff...

how's the travelling been/bin?

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05-01-2011 , 07:07 PM

#118

CheckRaise_

veteran

Join Date: Mar 2011 Posts: 2,746

Quote:

Originally Posted by iNeedScissors61

Nope. More Demon's Souls it is...

yes

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05-01-2011 , 07:12 PM

#119

CheckRaise_

veteran

Join Date: Mar 2011 Posts: 2,746

Some hope perhaps...

"PlayStation Network credit card details were encrypted"

http://www.bbc.co.uk/news/technology-13231307

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05-01-2011 , 09:12 PM

#120

demon102

Carpal \'Tunnel

Join Date: Sep 2006 Posts: 16,259

Quote:

Originally Posted by rurollin

Playstation Notwork

lol how did I miss this

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05-01-2011 , 10:57 PM

#121

rurollin

Pooh-Bah

Join Date: Dec 2005 Posts: 3,964

Seeing trends thats its starting to go back online in Japan..

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05-01-2011 , 10:58 PM

#122

spoonfox

Pooh-Bah

Join Date: Jun 2008 Posts: 3,564

Quote:

Originally Posted by T!ghterThanU

They need to find Bin Ladin and make him pay for what he did to psn.

sickest read ever?

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05-01-2011 , 11:26 PM

#123

spoonfox

Pooh-Bah

Join Date: Jun 2008 Posts: 3,564

Quote:

Originally Posted by rurollin

Seeing trends thats its starting to go back online in Japan..

thank goodness

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05-02-2011 , 12:27 AM

#124

T!ghterThanU

Pooh-Bah

Join Date: Mar 2010 Posts: 3,978

I think the thousandth person to confirm fraud on there card should win a copy of every Sony game for life.

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05-02-2011 , 12:57 AM

#125

T!ghterThanU

Pooh-Bah

Join Date: Mar 2010 Posts: 3,978

Quote:

Originally Posted by spoonfox

sickest read ever?

Enough was enough. He shouldn't have ****ed with my ps3.

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