Welcome! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 23 seconds. Thank you for waiting.
You are now chatting with 'Dawn'

Dawn: Hello, thank you for contacting our Deposit Center! May I please have your email address?

ME: ME@yahoo.com

ME: how long do i have to clear my recent deposit bonus

Dawn: Thank you. Do kindly bear with me as I upload your account profile on screen.

Dawn: Kindly hold while I look into your query.

Dawn: Are you referring to your bonus dollars?

ME: yes

ME: thats exactly what i'm referring to,dawn

Dawn: Thank you

Dawn: Bonus dollars are one of the currencies we use at UltimateBet. When a
player is eligible for a bonus (such as initial deposit bonus), we credit the bonus amount in bonus dollars. Your bonus dollars balance will display in the 'Cashier/My Account' section of UltimateBet under the 'Account Info' Tab.

Dawn: You will see this balance decrease as you play at real money raked tables and when you register at our real money scheduled tournaments or real money Sit and Go tourneys. Bonus dollars are automatically converted into real money based on points earned and are released in $5.00 increments. The amount of points needed to convert your Bonus will depend upon your status, Click Here to review the schedule.

ME: dawn can i ask what your native language is?

Dawn: My native language is English

ME: did you even read my question?

ME: b/c you clearly didnt answer it

ME: all you did was paste some stupid scripted answer

ME: that is the answer to some question that is NOT mine

Dawn: ME: how long do i have to clear my recent deposit bonus

Dawn: That is what you asked

Dawn: The answer was given as to how they are released

ME: i didnt ask how they were released, tho, did i dawn?

ME: did you read my question and think about what i was asking you?

ME: b/c its a pretty simple question

Dawn: I deeply apologize however I am unable to assist you with regards to this matter. For this purpose I would like to kindly invite you to contact our support department on support@ultimatebet.com as they will be able to assist you further with regards to this matter. The Support Department strictly deals with these matters through email correspondence and is not available on Live Chat.

Dawn: Thank you

ME: wow

Dawn: Is there anything else I can further assist you with today?

ME: how do you function in every day life?

Dawn: I apologize however we are unable to discuss matters of this type over live person. Our interest is to provide the best service possible to your good self and customers.

ME: best service?

ME: i asked a simple question and you cant answer it

ME: why cant you answer it dawn

ME: ???

ME: why?

Dawn: Unless you have a deposit related question I am going to have to terminate the chat

ME: you type "deposit bonus" in your little database of scripted answers and give me an answer unrelated to the question i asked

ME: when if you used your brain, you wouldve realized that wasnt the answer to the question i asked you

ME: so in your little database, correctly find my question and the scripted answer

ME: can you do your job please

Chat session has been terminated by the site operator.

You are kind of a big douche all around OP

Double beat for using UB, ask for her again and tell her you want to know your opponents hole cards so you can clear the bonus faster.

i thought it was funny tbh

Live chat isn't generally very helpful, they mainly are there to help get money on the site.

Support@ultimatebet.com and a fight is what you're looking for.

indeed, i am. indeed, i am.

but dawn is a braindead ******.

you have to be the biggest douche ever.
be nicer and maybe you'd get an answer?

I think you got leveled by a indian dude...

funny yes, but you acted like a total douche that real people in the customer service world hate.

Reading this makes my ****ing blood boil. Every God Damn time I have tried the online chat they never answer my questions and end up telling me to e mail ****ing support. Well UB can all rot and die! Those mother****ers still haven't reponded to 5 ****ing e mails i sent from the end of Dec until last week. I hope every single one of you mother****ers from UB that might read this can go to HELL!. I was drunk last week and sent them my final email. Still no response. I think I even posted it on here somewhere. Have to search it. **** UB!!!!

PHUCK YOU PHIL!

Also I hope Russ Hamilton gets cancer of the teeth and hits a power pole the next time he drives a car.

lol ...

CP, i'm w/ u buddy

OP you were very rude. Try being more polite next time.

lol at least dawn was much more polite than phil hellmuth. poker brat's support ftw

Douchebag, ur fault for playing on UB?

I love UB! I havent had any trouble when I had to call live chat, but then again... I wasnt as rude as OP either

out loud

fwiw, if i havent had such terrible experiences w/ UB already, i wouldnt be so quick to be a prick

im nothing but a charming gentleman when i contact stars support

you can take as much time as you want to clear your bonus, i think, pretty sure

sweet.

thanks for your help.

lol UBaments