Heres the story:

Earlier this summer (Mid June) I was the victim of credit card fraud. So upon discovering someone used my credit card I called my bank and they told me that they were going to send me a new card and to cut up my old one. Standard procedure.

I had a pending cashout to my visa at after this so I informed pokerstars about my situation.

I deposited with my new credit card during the deposit bonus and made a couple withdrawals to my new card.

Then all of a sudden in mid september, attempting to login I get an error message ( Internal Error (71/1001) ) I immediately emailed support.

I then went on google and found out it was due to using multiple persons to deposit on one account.

I got an email back a couple days later saying that I needed to send them like 5 pieces of identification. So I scanned my drivers licence, new credit card, bank statements. And sent them in, I then recieved an e-mail back that I need to send them pictures of my old credit card, which is clearly impossible since I was advised by my bank to dispose of the old card. So I told the security guys this. They replied with:

"To complete the verification on your account we need a letter confirming the status of VISA ending in 1756 , this letter must show your name and address."

So I call up my bank and ask them to send the ledger document and I recieve it in over a week, scan it, and send it to security.

The next response tilted the **** out of me
"Thank you for your document. Please note that the document that you had provided us could not be accepted as it need to be stamped or signed by the customer service representative that issued it. We will kindly request you to please contact us once you have the document stamped by the bank. "

The document is exactly what the last guy asked for.

This is rattling my cage beyond belief, anybody else experience this stupidity?

P.s. I was on pace to supernova in mid november, guess that is no longer an option and when i do get reinstated im probably gonna be silver.

I can understand that two different people depositing on one account can be a problem; however if the checked the histories of the deposits they would be able to cross reference the fact that the name and expiry dates on both the credit cards are the same, only the number changed.

Cliffs notes: I was a victim of fraud had to go through the hassle of getting a new card, now I have been considered a fraud on pokerstars and have been locked out of my account, not gonna be able to supernova and I got textbooks and groceries to buy. FML

thats sad, not sure if it will make you happy that neteller is even more stupid on identification documents...

gl I hope u get it sorted out ASAP.

If u dont have a FT account, get one with Rakeback. Tell stars you will not want your money kept locked up and request a check(Id use the vip support if u were on pace supernova)

Use that money-deposit on FT and play untill stars gets cleared?

Idk glgl!

why dont you email them the op

Damn, that's running bad. There's a reasonably intelligent stars rep on 2p2 that you can talk to. Stars will sort it out eventually, just weather the storm.

Many parts of OP don't make sense. I'll go ahead and say I'm not buying it.

tl; guess what

your not banned, your just suspended. Big difference.

your right, suspended is a better word choice but u get my drift

Why don't you just get the document signed or did i misread the post when reading through it?

no you read it right, alls he has to do is get that paper signed and he's all set OP is making big deal out of nothing

in b4 cool story Bro

OP, this is totally standard. You were unlucky that the letter your bank gave you wasn't signed, but big deal. Get a signed letter.

He said that he sent them the stamped doc.

i am going to get a signed document, its just the fact that i was sort of getting the run around. Essentially, I will get my account back I am just saying its a beat because of the time it has taken to gather all the documents send them in, wait for a reponse and repeat. I was advised that this is standard procedure but that doesnt mean its still a piss off when I need to make money.

Nice avatar. Who is it?

Dang OP sounds like a mess. I was a victim a few years ago of the credit card fraud as well. Someone stole my mail and put it in my name. Luckily it didn't effect any of my poker accounts. Stars is usually reasonable to just keep working with them.

Update: Got my account back from suspension, to be reverted from platinum to silver since i was locked out for 3 weeks of september.

Going on lockdown today. Got bills to pay.

bumba lets play heads up!!!

you sound like a COMPLETE fish and whiney donkey

heads up for roll??????

nice post count man....

I'm sorry but anyone who relies on the money in his poker account for paying bills is doing something wrong.

orly, why?

yeah why??

Why not email support stating you've been a good customer and through unforeseen circumstances you've lost money because since you have been relegated to silver star status (through no fault of your own)? Ask if they'd consider reinstating platinum star status as a gesture of good will.

To be clear: I'm not stating that being a pro making a living off poker is wrong.

I'm stating that you're doing something wrong when you, at a certain moment, can't pay bills or even do groceries without making withdrawals from your poker account first.

Pro or not, it's just stupid to rely on solely a poker account. It's already not smart to have all the money you have access to be your bankroll. But in general whatever your situation is; do atleast have enough money in the bank or whereever else to be able to pay basic stuff like groceries.

And if that's not enough for you; the OP and cases like government seizing pokermoney etc is already enough reason to not solely rely on one pokeraccount.

I hope you're not going to try and argue this. But be my guest if you somehow feel like.