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Originally Posted by Larry Legend
I was obviously trolling with the whole incompetent thing. The reality is it is unfortunate that they were expecting this to be some type of out of the box super business solution for all of their sales and support needs. Businesses are unique and when it comes to large scale applications, often times, the more complex of a solution the more it is going to be a pain in the ass to get to work the way you want it. That really is so often true, the more things that software does, the more things it now is not doing exactly how you want. You either need to piece together a bunch of point solutions and integrate them in a way that more or less works, or pick the best all-in-one available to you.
Admittedly, you are a very good troll. I was about 80% convinced.
Yes, this is sort of what I told my bosses, and I of course, played the idiot and said I had no idea how to do anything of this sort. For the official record, I believe I could do it, but not getting paid enough.
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The reason salesforce is awesome for sophisticated companies (from a resource perspective) is because it has the potential to be a super customized all-in-one solution. The force.com platform is infinitely flexible, and if you have the right budget and talk to the right people, you can change literally anything to suit your business needs. There is no other CRM that comes anywhere close to that level of performance and flexibility.
I don't fault you for liking it. Certainly, "flexibility" is a great thing. I've talked to more than one CRM/ ERP/ [Solution] sales person in my life who trumped up the the customization angle. I asked one, who was irritating me to no end, to clarify, because I have poor comprehension skills, and I thought he said something about this costing more money than my company earns in a year.
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Originally Posted by well named
fwiw, In my experience this usually represents a disconnect between the developers and the marketing people more than anything else. It wasn't product development that came up with the tagline. All larry is saying is that anyone with a half a technical clue or any experience realizes that the marketing speak is like 5 layers removed from reality. Integrating business software is hard
Marketing people? No, it is the CEO giving the OK to present themselves this way. It is the entire company operating on this assumption, and the entire sales and CSR operating as if this is true. Basically, you have a group of people from the top to the bottom telling lies who know damn well they are telling lies to the customer to get them to call their silly 800 number, only to bait-and-switch them after SF swallows up all the license fees and the customer says, "but I want..."
That is why they are playing coy with us. We haven't got the consistency ball rolling in their favor yet, so of course they are going to act the mum and wait it out.