ok, just spoke to someone on hp techincal help, hes told me that my system cant take an ssd, does this chat look right? also he said that the machine has hdmi 1.4 but can only handle max res of 19200x1200, does this look right aswell? I thought hdmi 1.4 could run at 2600x1600
1:52 PM MANAS:
Hi! How are you doing today ?
1:52 PM xxx:
im fine
1:52 PM xxx:
yourself?
1:52 PM MANAS:
Good to hear that.
1:52 PM MANAS:
I am doing fine.
1:53 PM MANAS:
If I am correct , you want the hardware specs for your system , right ?
1:53 PM xxx:
yeh please
1:53 PM xxx:
trying to find out if I can run an external monitor at 2600x1440 through the hdmi
1:54 PM MANAS:
May I know from where you have purchase the system and where are you located now ?
1:54 PM xxx:
pc world
1:54 PM xxx:
im located in scotland
1:54 PM MANAS:
Okay.
1:56 PM MANAS:
Please allow me 2-3 minutes , I am checking the information.
1:56 PM xxx:
no probs
2:04 PM MANAS:
Thank you for staying connected. I appreciate your time and patience.
2:04 PM MANAS:
Please refer the below product specs for your system hardware .
http://h10032.www1.hp.com/ctg/Manual/c03883388.pdf
2:04 PM MANAS:
Page 11 of 137.
2:05 PM MANAS:
HDMI 1.4 output supporting 1920x1200 @ 60Hz Hot Plug / Unplug and auto detect
for correct output to wide-aspect vs. standard aspect video
2:06 PM xxx:
I thought hdmi 1.4 could support 2600x1600?
2:06 PM MANAS:
I understand.
2:07 PM MANAS:
Please let me know if there is anything else I may assist you today .
2:08 PM xxx:
yeh there is
2:08 PM xxx:
im thinking about changing the hard drive and replcing with an ssd 2.5"
2:08 PM xxx:
will that fit in this machine and am I able to replce the hard drive?
2:09 PM MANAS:
I am afraid you cannot replace the hard drive rather you can upgrade ythe hard drive . Please find below the configurable option for your system.
Supports the following hard drives:
● 1 TB, 5400 rpm, 9.5 mm
● 750 GB, 5400 rpm, 9.5 mm
● 500 GB, 5400 rpm, 9.5 mm and 7.0 mm
2:10 PM xxx:
I dont understand, why cant I replace the hard drive?
2:13 PM MANAS:
Because you cannot upgrade to SSD because SSD is used for a cache purpose and if you want to upgrade to SSD then you need to purchase the separate the OS from Microsoft as because you are using the OEM version of OS which will only work with the hard drive which was shipped with the system.
2:14 PM xxx:
can I not clone the exsiting hard drive to a new ssd drive?
2:15 PM MANAS:
However SSD is not a configurable option for your system.
2:15 PM xxx:
ok so the ssd wont physically work even with a new copy of windows
2:16 PM MANAS:
Yes , you got it now.
2:16 PM MANAS:
Please let me know if there is anything else I may assist you today .
2:16 PM xxx:
ok thanks for the help
2:16 PM MANAS:
You are welcome , please notedown the external case ID : 3001620545 for future reference.
