Dell 3008wfp arrived - can t choose the correct resolution. HELP pls! - Computer Technical Help

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Dell 3008wfp arrived - can t choose the correct resolution. HELP pls!

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03-16-2010 , 02:52 PM

Radish

grinder

Join Date: Aug 2006 Posts: 513

the highest resolution i can choose is 2038*1536. my video card is a asus 3650
http://www.newegg.com/Product/Produc...82E16814121260

i acutally thought the video card should work? the monitor didn t come with a driver cd but i think its not necessary to install monitor drivers right?

operation system is windows xp.

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03-16-2010 , 02:56 PM

braminc

veteran

Join Date: Oct 2006 Posts: 2,086

what kinda computer are you using?

i had problems at first getting my settings to allow me to use the full resolution even tho my video card surely supported it. basically i had to mess with the settings in the video card software settings rather than windows settings.

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03-16-2010 , 03:01 PM

Radish

grinder

Join Date: Aug 2006 Posts: 513

CPU: AMD Athlon x2 4850e, 2*2.5ghz
Mainboard: Gigabyte GA-MA78GM
Hard Drive: Western Digital 640GB SATA II
RAM: 2*2 GB A-Data CL5

The video card supports "Single dual-link DVI output which supports 2560 x 1600 at 30Hz resolution displays".

Does that mean that i can t use both dvi outputs (1 for the 30" and 1 for the 20") while using the 2560 * 1600 resolution?

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03-16-2010 , 03:01 PM

2After909

grinder

Join Date: Mar 2010 Posts: 414

It should work out of the box. However, your card is very old. EDIT: are you sure the card in the link is the one you have? I have my doubts... However, assuming it is the card:

What version of the ATI driver (legacy series) are you running? From the AMD/ATI site, it seems the latest driver is 10.2 (dated Feb. '09).

Did you hook up the monitor using a dual-link DVI cable?

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03-16-2010 , 03:10 PM

2After909

grinder

Join Date: Mar 2010 Posts: 414

Radish--I doubt you own the video card you claim you have. I just googled that board and at least revision 2.0 features PCIe, not AGP

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03-16-2010 , 03:10 PM

Radish

grinder

Join Date: Aug 2006 Posts: 513

yes i am sure that i have that video card and the 10.2 catalyst drivers are installed. i used the dvi cable of my old 20" samsung. maybe that is the mistake?

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03-16-2010 , 03:12 PM

Radish

grinder

Join Date: Aug 2006 Posts: 513

i have this card but the pci-e version - sorry didn t see it was a agp card in my link

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03-16-2010 , 03:15 PM

DblDown1766

journeyman

Join Date: Jul 2005 Posts: 271

Little ways down http://en.wikipedia.org/wiki/Digital_Visual_Interface on the left are pics of the various types of DVI cables. Make sure yours matches on of the Dual DVI pinouts.

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03-16-2010 , 03:23 PM

2After909

grinder

Join Date: Mar 2010 Posts: 414

Quote:

Originally Posted by Radish

yes i am sure that i have that video card and the 10.2 catalyst drivers are installed. i used the dvi cable of my old 20" samsung. maybe that is the mistake?

yes. verify using dbldown's link but this is almost certainly the issue. get a dual-link cable from alternate.de or the like.

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Originally Posted by Radish

i have this card but the pci-e version - sorry didn t see it was a agp card in my link

no prob

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03-16-2010 , 03:31 PM

#10

Radish

grinder

Join Date: Aug 2006 Posts: 513

i am now using a dual link dvi cable but still can t choose a higher resolution

in my catalyst control center the dell 3008wfp isn t recognized - it says DDC Display with a maximum reported resolution of 1920*1440??

Last edited by Radish; 03-16-2010 at 03:37 PM.

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03-16-2010 , 03:47 PM

#11

DblDown1766

journeyman

Join Date: Jul 2005 Posts: 271

have you tried restarting the machine? Sometimes video cards can be finicky about increasing the max resolution on a monitor with rebooting first.

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03-16-2010 , 03:49 PM

#12

Radish

grinder

Join Date: Aug 2006 Posts: 513

Quote:

Originally Posted by DblDown1766

have you tried restarting the machine? Sometimes video cards can be finicky about increasing the max resolution on a monitor with rebooting first.

yes i did, but it changed nothing.

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03-16-2010 , 03:58 PM

#13

Radish

grinder

Join Date: Aug 2006 Posts: 513

it works now if i only use 1 dvi output for the 30". if i connect the 2nd monitor i can only choose the lower resolution - i guess i have to buy a new video card

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03-16-2010 , 04:04 PM

#14

DblDown1766

journeyman

Join Date: Jul 2005 Posts: 271

Makes sense, that card is old enough that its not gonna handle the 30" at max resolution along with another monitor.

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