Quote:
Originally Posted by nutshot2
What does Southwest do differently wrt boarding and deplaning?
Boarding you get a spot in line.
There are three groups (A/B/C) and 60 numbers within each group. Instead of a seat, you get a letter and number giving you your spot in line. After the pre-boards (disabled etc.) group A gets on in numerical order. There are no assigned seats, so you just take whatever seat you want. After group A they let families board, which is necessary so parents can sit with their children. Then it's groups B and C.
Your spot in line is based on check-in time, you can check in online starting 24 hours before your flight. The equivalent of first class is business select, all seats are in the same class, which lets you get on in the first 15 spots. They also automatically check you in earlier if you are a frequent flyer.
It's a lot more efficient. There are two downsides. The biggest is people saving seats, especially in the emergency-exit row even though that's not supposed to be allowed. So if you have a low number and somebody in front is saving an emergency-exit seat for their wife, you have to get into a conflict with a guy you're sitting next to for the entire flight. The other negative is the rare situation where a family gets there late and somebody has to move from an aisle or window to a middle. They ask for volunteers and offer free drink coupons so it usually works out.
edit:
Getting off is the same pretty much. It is slightly better because they don't charge for check-in bags so people have less luggage. Also, if you fly across the country it's not uncommon to have flights where you stop but there is no plane change. If you're in that spot it's great because the stopover is a lot shorter, you don't have the hassle of scrambling around the airport and you can get a good seat for the second leg. Sometimes you do have time to get off and get some food. I guess it makes it a bit faster for everyone since there are a handful of people not getting off that you don't have to wait for.