This happened within the last 6 months.
Supervisor is coaching a banker on a call. Only people who struggle with numbers are coached. Obviously negative reinforcement.
Emp: Like what would you refer on this call? There's nothing applicable at all.
Sup: Uh, refer them a second credit card
Employee: An update came out a few weeks ago that we aren't allowed to sell a second credit card anymore
Sup: *rolls her eyes, sighs, walks off*
Guess who ended up getting fired for lack of sales performance?
Quote:
Originally Posted by Victor
almost all of them noticed. and they were pissed obv. but wells fargo was like, ya whatever, too bad. so then the gov came and gave them a slap on the wrist and the bigwigs blamed it on the peons and tried to say that thousands of ppl came up with such a plan independently.
What happened was:
Customer admitted to opening account but said they didn't really know what was up and the banker told them it was necessary?
Eat it
Customer states they were not involved with opening the account at all?
Went to the Executive Office to investigate. If it turned out they did sign for it (like almost always) then nothing happened. If it was blatant fraud the situation would be remedied and those are the kinds of people that got let go for gaming. After prbly being coached a few times first tho I imagine.