We now have two new sub-forums (should be the first thing you see when you enter) which contain product-specific support / Q&A threads for each bit of software (and PT3 also has their own sponsored forum:
http://forumserver.twoplustwo.com/114/pokertracker/).
The the main top-level "Software forum" (where you just posted this) is for everything else now.
Normally I'd move/merge this post, but we're trying atm to get people used to the new setup so locking and asking that you would kindly re-post in the correct place:
http://forumserver.twoplustwo.com/16...cial-software/
Thanks - Juk