Playing 2 tables of FLHE 6-max - within a period of 60 minutes there were dealt 64 hands in total, normally would be aprox. 180+. That problem does exist since their software-update yesterday in the morning.

Support does have great, professional advice: "please try to log-in later"


Happens at winner poker.

.

yeah, they are having huge issues with this. I played last night getting ~30h/hour and today 6max NL looks like getting ~20h/hr.

Example:

All folds to SB, SB raises, I insta call, then have to wait around one minute for a flop.

same here for last 12hours, big waste of time to play a decent number of hands

i contacted online support a while ago and they told me they were working on it, if its due the update i would be really angry for them doing anything so stupid of taking so long to switch back last version

it is due to the update.

Completely unplayable for me right now and has been for a while...

Just played a couple of tournaments there when their server went down, in one of the mtt tournaments we already reached the money when the troubles started. Curious how they gonna solve this since the tournament didn't continue. Also like the others say generally slow and sometimes waiting minutes for a hand to continue...

its so tilting that all i want to do is grind

First it's very slow but also they suddenly closed the tables I was laying on and I never got my money back on my balance . I've contacted the support, hopefully they'll stop having problems and I'll get my money back. Crossed fingers ...

And again there having BIG problems... All their MTT's are being interrupted due to technical problems... And again i'm being screwed. Now i was in tenth place and only fifty for the money. This morning already got an MTT interrupted while 5th from the last 20 and already in the money. This is starting to get annoying and costing me money if they don't come up with some compensation...

Had the same exact problem, ive contacted support aswell

Can we try and push them for any compensation? Hope it doesn't last toooooo long

lol, so you go to a lottery booth in the local shopping mall, announce to buy 5 tickets and the guy behind the desk fumbles and puzzles and screws things up royally such that you predict it'll take you 10min before you can actually pay for your tickets and receive them.

Seeing this, you press him for compensation? Why not try to think for a moment?


Besides this, I've had the same issues, also with balance not updated and currently short 2k. Emailed support. Seeing as I'm apparently not the only one, I guess each of our stories lends credit to the others, so I guess things will sort out in the end, also, since this is something that (presumably) is also affecting the fish, which they can't really screw over.

Yo, just had a chat with a c/s rep at WillHill: Looks like its gonna be ok.

fritos: Hi, I would like to speak to a c/s rep

ChatOperator2: Celeste: fritos, thank you for waiting. This is Celeste, your VIP Manager at William Hill Poker. How may I help you today?

fritos: Hi, currently my cashiers balance is 2k short of what it should be
fritos: it hasnt updated the funds returned from the tables upon loging out yesterday

ChatOperator2: Celeste: We deeply apologize, our Specialists are still trying to fix these issues and we will be experiencing some downtime in the near hours.

fritos: ok, can you at least confirm that this is a known issue?
fritos: judging from 2+2, Im not the only one experiencing this

ChatOperator2: Celeste: That is correct! This matter is a known issue and our Relevant Department is currently dealing with this.

fritos: k, thanks

ChatOperator2: Celeste: I'll forward your concern to our Relevant Department and I'll contact you as soon as I received an update.

fritos: Ill copy this chat into the 2+2 forums to ease peoples minds if you dont mind

ChatOperator2: Celeste: Players who were kicked out in the middle of a game will be compensated.

Today I can't sit at more than one table. I'm guessing this is also a glitch. I can't imagine they would limit people to play on only 1 table

Same

Yesterday I was playing in two tournaments that got "interrupted". Later on there was a message about how they would pay the remaining players based on network policy. From what I understand this isn't the first time this thing happens, so how long does it usually take them to pay for these interrupted tournaments?

Cool, I got my money back

Yep, here as well.

Still I can only sit at one table, though.

Also got my money back, also just the buy in back from the tourney in which we already made the money. bye bye 3hours+

Seems like I have spoken too soon. I now do have extra money in my account so it seems like they did compensate me afterall. At first glance looks like they split the prizemoney between the remaining players for the tournament which already was in the money. since i was 5th i prob lost a little but still a lot better then playing 3+ hours and just my money back so no complaints here.

Site is playing well at the moment but still only one cashtable..

I'm experiencing the same problem (1-table limit), what is very frustating. But I had no problems with my funds.

Feels so good with the money back!

Keep update when ur able to multitable cash again please.

Limit is still 1table atm. And yeah i was experiencing massive slow **** as well yesterday

One table limit and some frozen tables while playing tournaments . That's very frustrating !!!!
Hopefully they will be able to fix those problems soon.

Multitabling seems to be possible again. At least for me.