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Stars shorting vpps @ 0.02 zoom Stars shorting vpps @ 0.02 zoom

12-13-2013 , 04:38 PM
I found myself flipping at 0.02 zoom and noticed the rake and VPPs didn't add up. I emailed stars they said it was correct. I replied and asked to show the missing vpps about 2 weeks later I get this.

"Greetings from PokerStars.

First of all, please accept our apologies for the delay in our reply.

Our PokerRoom Management Team reviewed your example and confirmed that it was a technical issue and that is why VPP's were awarded incorrectly during your session.

We reviewed your game play and the difference between VPP's you received and VPP's you should have received is equal to 0.78 VPP's'.

We will credited this amount to your account in next 24h

Once again we are sorry for the inconvenience caused by this issue but if you have further concerns please do not hesitate to contact us.

Regards,

Danielius
PokerStars Suport Team"

People who reg this may want to look over histories.
Stars shorting vpps @ 0.02 zoom Quote
12-13-2013 , 05:33 PM
how do you even notice that you got 0.78 vppīs less then you should? can you programm your holdem manager for that?
Stars shorting vpps @ 0.02 zoom Quote
12-13-2013 , 06:20 PM
Easy to spot when the multiplier is 10x the rake
Stars shorting vpps @ 0.02 zoom Quote

      
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