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[CLIFF NOTES: BE CAREFULL DEALING WITH BWIN]
I just want to make a statement regarding the orginal posters reference to 3.2
I opened an account at bwin given the 11/5 at bwin on the 24th or 25th this month, days ago, and placed a £300 wager there with my hard earned legal money in life, it was accepted as was my account creation, there is no reason no to, i am a legitimate 34 year old IT professional that enjoys sports, there is no reason for my custom to be turned away.
However, one day after I placed my £300 bet, I checked my hotmail account and found that my deposit to bwin had been refunded with the detail "refund requested", whats more my account was disabled, permanently with no way to unlock it.
As you can imagine I contacted bwin, very interested in what was going on.
I dont think I am being out of line providing the text of the conversation.
24 March 2010
Your registration with bwin was successful! All you have to do now is activate your account:
Click on the respective button below or copy the following link and paste it into your browser's address bar:
https://home.bwin.com/default.aspx?xyz
Your bwin account will be activated shortly.
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Welcome to bwin!
With your user ID "xyz" and password you can take advantage of bwin's entire product range, including Sports betting, Casino, Poker, Games and Lottery.
You just can't wait to place your first bet? Then use our secure and convenient online payment options* – go to your betting account and click on "In/Outpayments":
Credit Cards: VISA/VISA Electron, MasterCard, DINERS CARD
Wallet: NETeller, moneybookers, Cactus
Naturally, you can also credit money to your bwin account via bank transfer. You will find more information on all the money depositing options we offer in our Help section.
Your data is in safe hands with bwin: state-of-the-art encryption technology and multiple firewalls warrant best possible security!
Of course, our Support Team is available for any questions you may have.
E-mail:
support.en@bwin.com
If you have forgotten your password, you can apply for a new one online.
Good Luck
Your bwin team
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At this stage I placed my bet, I used paypal as a credit card had a surcharge of like 3%.
a day later refund issued and no emails or phone call, just totally out of line, so I sent an email and web form email.
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25 March 2010
I have just sent a support email via your web page as you have both cancel my bet refunded me my money and disabled my account.
what was the point of me giving you my work mobile number if you fail to even contact me before doing such actions, if I was away form my email I would have had no knowledge of what you have done.
Whats going on, call me with in the next hour or email me please,
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Thank you for your e-mail.
Your account has been closed for security reasons and will not be re-opened.
Below please find the relevant extract from our terms and conditions. You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:
https://help.bwin.com/General/Legal/...aspx#liability
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[...]
The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion.
[...]
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Further to the above, your attempted deposit via PayPal from 24.03.10 was cancelled.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
----25 March 2010
Im sorry I dont accept this I require you to call me and explain this to me, if you could only accept cleared funds or credit card or some other stupilation then the onus is on you to explain that to me, Please note if you do not contact me I will have no other recourse than to contact who ever is responceable for governing your conduct, I am a legitate 34 year old computer engineer and I dont take my time being wasted lightly, you have advertised odds as a professional bookmarking outfit, you are men tto be reputable and worthly of the publics trust.
If you require a credit card only on the first wager then that is for you to explain to me via your system.
I want and deserve some form of explination here, what kind of business are you running?
I do not wish to excalate this issue but I am will if required, please forward on to me the contact details of your senior management responceable for customer complaints and the contact details for partys responceable for your licensing in your country or state.
Ive done nothing wrong, you need to explain yourselfs.
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Same answer as before, we dont have to tell you etc.
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I have NOW made an account at
sportingbet which had the fight at 21/10.[checked 26th March 20:00gmt @ 2/1]
They dont seem to have any problem with the process of advertising odds, opening new accounts, and accept clean honest money.
If any one at bwin can explain to me why you did that to me, you have my records, please contact me or post here,
how am I a security threat to bwin, the reverse is true you are a security threat to US the public.
Way to go bwin, honest people dont win there imo.
Im sure my pasting the image of the bet at the above link had some thing to do with it, its the only thing I can think of.
Its not even like its 300k or 30k usd or uk, its a weekend sports flutter £300 and its a risky bet as well, AA could deal with AD, it could go either way really although I fancy AD, I think he will be fit and able to deal with the pressure.
Unless the above issue is resolved I would stay away from Bwin, I dont know if they are a totally legit operation and how lucky I was to even get the refund.
Dont deposit at bwin, and if you do deposit there dont post your bet information any were, how this is an issue is behond my comprehension
Last edited by buddha01; 03-26-2010 at 04:08 PM.