Can anyone tell me if what this support operator is saying makes any sense? This is the second time my rakeback has changed over night. The first time I was told it was because they were changing their rake/linx point structure. That doesn't seem to be the case here, so I dont see how I actually lose $50 in rakeback over night.
Frank: Hello. How may I assist you?
XXX@hotmail.com: Hi Frank. I have a question about my Rakeback. Last night I had nearly 900 saved up, and today after a 2 hour session I have somehow actually lost about $50 in rakeback.
XX@hotmail.com: Has there been any changes made to the structure recently?
Frank: The rakeback is calculated based on your linxpoints, and the factor between your linxpoints and actual rake. There will be some swings in periods if your game play changes, meaning that you earn more or less linxpoints according to rake, and that differs from when the factor was last updated. I understand that this may sound confusing, but I assume that this is what caused the difference in your case. That the factor was updated to the correct figure as of now.
XXX@hotmail.com: And what happens when I cash in my rakeback, and later on its "corrected" Do I end up with negative rakeback or what?
Frank: No
Frank: Only unused points will be affected.
XXX@hotmail.com: How often is the linxpoints/rakeback updated?
Frank: It should be once daily.