Quote:
Originally Posted by YaAaRnY
i won a 3.5k pot on the hand it froze, we both started with 2k, shoulda returned with 3.7k and when it reconnected we both had original stacks
(2k)
I email them with a screen shot pretty quickly after it happened and got that answer, they are probably overloaded with emails?
Hello,
Thank you for contacting PokerStars.
PokerStars has recently experienced some server connection
issues. Our
programming team has been made aware. At this moment, cash games
are running
and tournaments will restart as soon as possible. We sincerely
apologize for
any inconvenience caused.
We will be considering refunds for materially affected players.
"Materially
affected" means you missed a considerable number of hands and
lost a
significant portion of your chip stack due to blinds and antes.
If you
believe you were materially affected by this issue, please email
us with the
following subject line:
"REFUND: T#_________, $X+Y, User ID"
Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.
For example, "REFUND: T#123456780, $20 + 2, KidJoker"
For multiple tournament refund requests, please note additional
tournaments
in the text of your email. For example:
T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.
If you do not know the Tournament ID, you can find it in the
PokerStars
software using the playing audit feature. From the PokerStars
Lobby screen,
select:
'Requests -> Playing History Audit...'
Please also be aware that your refund request may take a few days
to be
processed.
We appreciate your patience and understanding.
Regards,
Bianca
Pokerstars Support Team