Quote:
Originally Posted by SoCalQuest
Depends on how the waitress handled it. If she wasn't giving updates at all and they were chilling waiting, I don't think it's that out of line. If she was coming by saying "sorry, the kitchen is backed up...", it's probably out of line.
At our restaurant, our customers are such impatient fat ****s that after 15 minutes, I'll let them know that their food should hopefully be up soon and if it's not up by 20 minutes then I'm over there apologizing and offering them free soup and salad. By 25 minutes, I've got my manager over there apologizing and offering them free dessert.
An hour is insane. If the server kept them informed, and the manager also made several trips to the table, it still doesn't excuse it but at least they did everything in their power. It still wouldn't excuse leaving no tip though. The correct way for the customer to handle it would be to get the # of the higher ups and put in a complaint the next day.
It's also entirely possible that at this particular table, one or two of the entrees got held up for an hour but everyone else got their food in timely fashion. Also $112 for a party of 8?