Quote:
Originally Posted by dcm91
Well he said mediocre, and a service industry employee re-enforcing 20% as a standard tip despite non-perfect service is kind of the idea.
Just as it is unrealistic to expect anyone working an office job to be doing an A+ job 100% of the time, so to is it unrealistic to expect Grade A service 100% of the time. Unfortunately, most servers do not have the benefit of receiving a livable hourly wage that mitigates this fact. It also does not help that a large majority of individuals seem to treat the service industry as if it is the one arena in life where the above is actually not the case, and I don't care to know or wonder and well I just don't care if you're having an off day where the **** is my merlot???
I'm a pretty agreeable person. For me good service is mostly about communication. If I get sat in a restaurant, and I can tell the server has a busy section, mostly what i'm looking for is to be acknowledged. A simple "Hey, I'll be back in a few minutes to take your drink order" goes a long way. Same thing with food mistakes, if the server messes up (or the kitchen) and he/she takes care of it right away, that doesn't affect my service (or potential tip).
My wife and I went out one night, and each ordered some flat bread pizza or something. My wife orders some pizza that is supposed to have sun dried tomatos on it. She asks for it with fresh tomatos instead of sun-dried. The server goes into this long explanation of how they ran out of sun dried tomatos so it wouldn't be a proble.
Obviously the pizza comes covered in sun dried tomatos. When the srever brings it, my wife reminds her that she asked for fresh instead. The server says she'll take care of it. She comes back maybe 2mins later , with what is obviously the exact same pizza, with the sun dried tomatos picked off (but still buts here and there) and fresh one's put on top.
This didn't sit well with my wife.