Quote:
I went to In-N-Out for the first time over the WSOP. I have heard so much about this place that I had to check it out. It seems that it is universally lauded.
The customer service was top notch. It seemed incredibly hygienic and the employees were really friendly. Unfortunately, the hamburgers and fries were mediocre.
What am I missing about this place?
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You have missed nothing it's a very accurate review. INOs cult followers will never admit that there are now way better burger options. Fatburger has always been better than INO just managed very poorly.