Wrong rake - Hand2Note -- Two Plus Two Poker Forums

Two Plus Two Forums Online Poker Sites & Marketplaces Poker Software Hand2Note

Wrong rake

Post Reply Subscribe

...

02-18-2022 , 08:44 AM

nydicil

enthusiast

Join Date: Jan 2011 Posts: 58

Hello.
I play on pokerstars EU.
I see wrong amount of rake. Support confirmed that I generated 10$ rake during one session, but hand2note shows it is 13.55$.
I exported all hand to other tracker and there amount is correct.
What can be wrong, where I can fix it?

Quote

150% up to $2,000 Welcome Bonus on CoinPoker

Join the action now

Daily Rewards • Splash Pots • CoinRaces

02-18-2022 , 10:42 AM

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 2,273

Hello,

First please check Hand2Note version:

Spoiler:

Please check PokerStars client Build number version , should be 45000 or newer

Spoiler:

In case if you are playing also other currency tables like Euro or Pound tables. You need to configure manually currency conversion rate in Hand2Note settings and then to rebuild the statistics.

You can do that in Hand2Note->Configurator->Others->Currencies

If that won't help.

Please make the following screenshots:

1. Hand2Note Configuration -> Autoimport settings

2. PokerStars Hand history settings and tournament summaries settings if you are playing tournaments.

3. Hand2Note Configuration-> HUD settings first part

Quote

02-18-2022 , 01:08 PM

nydicil

enthusiast

Join Date: Jan 2011 Posts: 58

Everything looks ok, H2N up to date, pokerstars client as well. I reseted stats and it didn't help

Quote

02-21-2022 , 01:21 AM

quaattrroo

www.gthud.com

Join Date: Dec 2015 Posts: 317

I recommend that you specify exactly the same auto-import path in H2N

Quote

02-21-2022 , 08:12 AM

nydicil

enthusiast

Join Date: Jan 2011 Posts: 58

this is only subfolder with my nickname, shouldnt affect wrong rake calculation. But changed it and still problem exist

Quote

02-21-2022 , 05:52 PM

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 2,273

Quote:

Support confirmed that I generated 10$ rake during one session, but hand2note shows it is 13.55$.

Please send us your hands from that session to [email protected]

if you need you can export them using this guide http://hand2note.com/Help/pages/Expo...HandHistories/

Please import them into the new database and make a screenshot in reports to see your net won, amount of hands and rake generated.

Also screenshot of your currencies settings in Hand2Note.

Quote

02-24-2022 , 07:31 AM

nydicil

enthusiast

Join Date: Jan 2011 Posts: 58

FYI: problem exists on NL25z tables (don't know whether on regular as well). Eveything is ok on NL50 regular tables

Quote

02-24-2022 , 02:20 PM

Hand2note

Hand2Note Support Team

Join Date: Oct 2015 Posts: 2,273

Please send us the hand history to check it

Quote

02-25-2022 , 10:43 PM

quaattrroo

www.gthud.com

Join Date: Dec 2015 Posts: 317

Quote:

Originally Posted by nydicil

this is only subfolder with my nickname, shouldnt affect wrong rake calculation. But changed it and still problem exist

Hi, I didn't say that this would fix the problem, but it could cause issues with auto-import.

Quote

150% up to $2,000 Welcome Bonus on CoinPoker

Join the action now

Daily Rewards • Splash Pots • CoinRaces

Post Reply Subscribe

...