I am trying to launch Hand2Note 4 as usual, but there is a message: "You'll need an account to continue. Click the button below to log in or sign up on our website." I click the link and go to my Hand2Note account. There is a message "Login Sucessfull. Launch Hand2Note Desktop App" and there is a button "Launch Hand2Note". I click this button, the app starts, but I receive the initial message "You'll need an account to continue. Click the button below to log in or sign up on our website." Vicious circle, I can't launch the app. I have active pro license. What can I do?

We sincerely apologize for the inconvenience caused.

Here are three possible solutions you can try:

1. Try using a different browser or Incognito mode.

2. Try turning your VPN on or off, or switch to another location.

3. Delete the cookies for your browser.

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How to clear cookies (short guide):


Google Chrome / Brave / Edge:

1. Press Ctrl + Shift + Delete.

2. Select Cookies and other site data.

3. Click Clear data.


Firefox:

1. Press Ctrl + Shift + Delete.

2. Check Cookies.

3. Click Clear now.


Safari (macOS):

1. Go to Safari → Preferences → Privacy.

2. Click Manage Website Data.

3. Select Remove All.


If none of these options helped, please open the root folder of Hand2Note 4.1.
By default, it is installed here:
C:\Program Files\Hand2Note 4.1\

Check if there is a file called “jwt-token” inside this folder.

If the file is present, please delete it and then launch Hand2Note again.
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Clearing cookies worked, thank you so much!