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Hands Imported and Sessions all negative in PartyPoker Hands Imported and Sessions all negative in PartyPoker

04-12-2024 , 07:13 AM
I've been playing SNG 9men at Party Poker and I imported the hands to partypoker, using my game export function...
but it looks like not all hands are imported from all tournaments
and even when the table finishes fast and I have the final result of winning the tournament, the session ends in red.
like this tournament where I won at the end, but the result is red.
Is there a way to fix this ?

Hands Imported and Sessions all negative in PartyPoker Quote
04-12-2024 , 11:37 AM
Hello,

From your screenshot it is difficult to figure out the cause of the issue. All information is imported from hand history files. Could you please send your hands to support@hand2note.com.

We will check if there were any errors during the import.

Also please specify the IDs of tournaments where the results were calculated incorrectly.
Hands Imported and Sessions all negative in PartyPoker Quote
04-12-2024 , 02:20 PM
tks I will send them right now...
the main issue is: all tournaments are ending in red.
1)it's not considering the end of the tournament
2)some tournaments don't have all hands played
Hands Imported and Sessions all negative in PartyPoker Quote
04-12-2024 , 05:59 PM
just to complement, let me share two ss
there is no way to be in red, considering that my bb/100 is positive
I will send the hands now.
tks again for your help.


Hands Imported and Sessions all negative in PartyPoker Quote
04-14-2024 , 07:04 PM
I'm amazed that no one else that plays in PartyPoker, don't complaint about this.
Hands Imported and Sessions all negative in PartyPoker Quote
04-15-2024 , 04:20 PM
Hello, regarding your question we have sent all the information by e-mail.

Unfortunately, there is no any information about winnings (tournament summaries) in the files you sent us, so it is not possible to calculate and show the results in the Reports.
Hands Imported and Sessions all negative in PartyPoker Quote

      
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