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04-28-2023 , 01:41 PM
I have just installed both hand2note beta (4) and hand2note 3. I have also purchased an edge subscription.
Here is the problem: Can I use edge subscription on my Hand2Note 4 version here? https://beta.hand2note.com/

The method introduced in the guide does not work...
https://hand2noteguide.com/guide/serial-key/

Also, I have no problem using the subscription in hand2note 3, but I have trouble importing hand histories (from pokertracker. I have the raw files). The import stops after 3000 hands or so. I have no problem importing them in hand2note beta, which is weird...
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04-28-2023 , 05:37 PM
At the moment Hand2Note 4 Beta is free to use. Keys from the old version are not suitable.

Hand2Note 4 supports more rooms and game types than Hand2Note 3, that's why more hands are imported there.
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04-28-2023 , 07:55 PM
Got it. All my hands are from ACR and generated by pokertracker 4. Does H2N 3 support that?
When I am using beta, the import works. When I am using H2N 3, the import automatically stops after 10000 hands or so and I cannot see any hands imported.
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04-29-2023 , 10:49 AM
Hello. If you are referring to the manual import of hand history and the import hangs after some time, please make sure you have enough space on the drive and also try importing the hands in small portions.
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04-29-2023 , 11:35 AM
Quote:
Originally Posted by Hand2note
Hello. If you are referring to the manual import of hand history and the import hangs after some time, please make sure you have enough space on the drive and also try importing the hands in small portions.
I tried to import one single file of 16KB . The same problem. It seems to be finished in 1 second but I can see no hands imported in the report...
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04-29-2023 , 12:53 PM
Quote:
Originally Posted by Hand2note
Hello. If you are referring to the manual import of hand history and the import hangs after some time, please make sure you have enough space on the drive and also try importing the hands in small portions.
Update: Here is the result I get: Importing hand histories: 0/13573 files, 0 hands, 0h/s, 13597 duplicate files, 00:00:06
However, I only see around 3000 hands in my database which is clearly an inconsistency.

I don't know if this is because I import my hands into the beta version before and the two version shares the information.

Anyway, any solution is appreciated.
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04-29-2023 , 08:00 PM
Could you please send us some examples of your hand history to our email [email protected]. We will check it out.

Also, attach a link to this thread to your email.
Hand2Note Beta Quote
04-29-2023 , 08:17 PM
Quote:
Originally Posted by Hand2note
Could you please send us some examples of your hand history to our email [email protected]. We will check it out.

Also, attach a link to this thread to your email.
Oh I solved it myself. Just need to delete the old database and create a new one.

Thank you!
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