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[PokerStars] Software Improvement Thread [PokerStars] Software Improvement Thread

11-15-2011 , 06:07 PM
Quote:
Originally Posted by sexyjesus
This is a good tip but I have a problem, every time I restart the client it says is going to make an update and reverts the icons to the original state.
But if I make the changes with the client open the button disappears.
Any suggestion?
are you copying both the chip-d.bmp AND the chip-d.a.bmp?
make sure you also re-select your theme after copying the files over, this forces the client to reload the images it is using.

iG
[PokerStars] Software Improvement Thread Quote
11-15-2011 , 06:36 PM
Quote:
Originally Posted by G3K0
are you missing the part about incentivising the target audience?
I understand they're trying to target 1 tabling 50NL or lower 2 buyin shot players to spend a half hour on the site before they're busto again. I just fail to see how low clearance rate > high clearance rate when recreationals can't tell the difference between a VPP and an FPP or how they're calculated anyways (this is just wild speculation considering there are a ton of 200+ post 2p2 members that don't even know and think Stars has no rb).

To be clear, I'm not ragging on free money as that's rather illogical. I understand how this is construed from my earlier post because $10 reload just seems kind of by Stars' standards and I was honestly quite surprised that this wasn't a typo.

It just makes no sense to me when the deposits are going to amount to regs splitting it up to 1/10th an extra buyin before we're back to status quo. Larger max bonus with more clearance requirements obviously keeps them around a bit longer with possible multiple, larger deposits trying to clear the same bonus. I specifically remember a fish at my table that had a FPP countdown going to have enough to buy a $50 bonus and dumped $200+ dollars after stating "right back, need to redposit" trying to get it, and then dumped the bonus too.
[PokerStars] Software Improvement Thread Quote
11-15-2011 , 07:01 PM
Quote:
Originally Posted by Pascal-lF
there are two launchers in the pokerstars folder, one called pokerstars and one pokerstarsupdate - use the first one. all shortcuts will link to the 2nd one by default.
Thanks, this did the trick.

Quote:
Originally Posted by G3K0
are you copying both the chip-d.bmp AND the chip-d.a.bmp?
make sure you also re-select your theme after copying the files over, this forces the client to reload the images it is using.

iG
Yes I copied both files but I was asked to update the client nevertheless.
[PokerStars] Software Improvement Thread Quote
11-15-2011 , 11:30 PM
I really don't think 50NL players are the 'target audience' it's the nano limits did you know they have .01c/0.2c games?
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 01:05 AM
any announces about the mac bugs? i really think that ps should at least warn the mac players about the glitch of games that dont load/pop up..
otherwise they will just be collecting rake of a lot of players without the guys have even an idea that they are not playing
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 01:44 AM
Quote:
Originally Posted by mme
i don't think any mac user wants to downgrade to the stone ages of computing by buying a windows pc. btw, when can i play poker on my android?
When you have decent make a stand tell then go back into your hole
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 05:35 AM
Quote:
Originally Posted by mme
i don't think any mac user wants to downgrade to the stone ages of computing by buying a windows pc. btw, when can i play poker on my android?
do you have some opinions to support your statement or you are just typical fanboy who says X is the best but Y suxxxx soooo badly because i am using X?
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 06:43 AM
When I make a note and I put my mouse over it to see the note, the pop-up always disappear after few seconds. If I have a long note I don't even have time to read it all.

Is it possible to not remove the pop-up until we move our mouse again from the note icon?

Thanks,
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 10:29 AM
Quote:
Originally Posted by BenR
When I make a note and I put my mouse over it to see the note, the pop-up always disappear after few seconds. If I have a long note I don't even have time to read it all.

Is it possible to not remove the pop-up until we move our mouse again from the note icon?

Thanks,
+1
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 10:30 AM
after a -600$ caused by the last pokerstars bugs I got refunded 160$ from pokerstars. amazing.

well done job in losing a client who rake 100k+ year.

- after fulltilt being down the ps support is being a completly joke to the players.
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 10:34 AM
Quote:
Originally Posted by cgets
do you have some opinions to support your statement or you are just typical fanboy who says X is the best but Y suxxxx soooo badly because i am using X?
just gonna throw it out that he's levelled everyone (hopefully)
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 10:59 AM
Quote:
Originally Posted by kzk
after a -600$ caused by the last pokerstars bugs I got refunded 160$ from pokerstars. amazing.

well done job in losing a client who rake 100k+ year.

- after fulltilt being down the ps support is being a completly joke to the players.
was this only happening in games not popping up? can you expand on what was happening with the bugs?
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 11:09 AM
Quote:
Originally Posted by kzk
WARNING: DONT PLAY ON MAC CLIENT, TABLES NOT POPING UP AND NO ADVISE

- +1 bug found: after receiving a mail of ps support to reinstall my client and delete some system file I did and went to grind. After 100 games and lots of disconnects/crashes and bugs im almost done with the session. I receive another email from PS to send them my log files, then I open another session.

I note that the client is not crashing, and its going pretty well, but then I realize Im only playing a few tables(12 counted). Then I check to see how many games are running and BOOM.


I was registered, in games running in more than 20 tables that simple didint pop up. I dont even know if i was away on those tables or what was going on, but the green button on the client didint was yellow because I did checked it more than once. I tryed to open then manually clicking on the go to seat but it was impossible too.

So i force CMD+Q(quit) the client and open it again to see 20 tables, most part short of chips and also +20 lobbys poping up.

-----

I already also noted games didint opening in the past, but usually only one or two, but with advises of the mac system that system was running low of resources, but that was the first time wich soo few tables.

I am sending an email to ps support for a refund of all the games played on the last session, because it was an absurd having to play shot stacked+ bugged + manual closing the client+ dozens of lobbys poping up everytime.

Its impossible to play at PS using a mac client at this time.

----

Btw, my first complains about the crashes were in the FIRST WEEK OF AUGUST. In those 3 months and a half I sended more than 4x the logs that they requested, prints and run lots of other tests in my computer and in my old mac(who used to run 24 more tables at once without a problem) and so far now i perceive that are even more bugs.
The start of this bug also happend to be at the same time that i had my worst dowswing ever, i cant even know how much it was my normal dowswing and how much it was games that didint loaded.

Really pokerstars, this is an ABSURD if you consider how much rake we pa,just today I paid almost 1k in rake.

Quote:
Originally Posted by kzk
todays graph.. can anyone guess where the tables didint poped up?

that. the last 22 games was where the graph occurs with more than 10tables didnt pop up at time, then having to close the client manually, play shortstack while more than 40tables poping up(20tables + 20 lobbys becuz of pokerstars bug too).
got a nice 160 refund and lost like 1 year of life cuz of stress caused. tnx ps
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 11:53 AM
yeah that is very brutal. any reasoning to your refund?

this lobby bug is terrible and I updated their s/w right now - still there.
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 01:02 PM
I don't get this, how can you lose money if your tables are not popping up?
Only if it is tournaments, cashgames you get insta sitout, no?
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 01:09 PM
^ It is tournaments, see the screenshot.
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 01:20 PM
how long does it usually take for the beta team to get back to emails?
my experience with normal customer support made me think it would be rather swift, but apparently not so. I wrote them the 2 days ago. not that it is terribly long or anything, just wondering what to expect. does anybody have any experience here?
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 01:27 PM
Quote:
Originally Posted by Rock_N_Rolla
I don't get this, how can you lose money if your tables are not popping up?
Only if it is tournaments, cashgames you get insta sitout, no?

its tourneys..and it also doesnot change the green button to yellow..so you are just being sitted out without any info.
the excuse for not the full refund is that i was still able to play those tourneys after i had to manually quit the client while in the midle of 12 tables, and then was ok to play a 5050(chip relative to prize) shortstack, with 40tables poping up and also with wrong chip stack...
smart decision pokerstars
[PokerStars] Software Improvement Thread Quote
11-16-2011 , 09:21 PM
please for the love of god synch breaks for ALL satties too.
you guys force me to stay out of certain MTT satties because they don't have synch breaks. I need to go to the bathroom every now and then and I am very displeased that I have to make a decision between:
a) not firing up all games I wanna play
b) making up my mind which tables to sit out at: most of my tables (the regular mtts and mtt sit and goes) or the 1 (!!!!!! firing up more than one at a time of these, which I would love to do, also is no option since then i would have a different break time for every bloody single one of those) other mtt sit and go satty.
c) not going to the bathroom or for a smoke every hour but let my tables die down, get extremely bored when it goes down to too few tables until finally the last one is done and i can finally take a bloody longer break that I didn't want yet and try to detilt until I can start a new session.

I would be surprised if I was the only one affected and I am convinced that synch breaks for those would be a win/win for players and stars. I certainly would create more rake and expect to make more money. TBH, I cannot even come up with a reason why this would be a bad idea (and hence hasn't been implemented yet).
[PokerStars] Software Improvement Thread Quote
11-17-2011 , 07:29 AM
kzk were you getting any other problems apart from tables not showing up and the SNG lobby error?

do you run PT3 HEM or PCP?
[PokerStars] Software Improvement Thread Quote
11-17-2011 , 09:36 AM
Unregistering for tourneys

Please do something about this. I don't think Stars realizes how often those of us multi-tabling satellites have to unregister for mass amounts of tournaments. I have probably spent days of my life over the years unregistering. If you refuse to give us an "unregister all" button, then could you at least make the process easier. Here's how:

When you click ctl+r and it brings up the list of tournaments registered, you should be able to double-click the tournament to open the tourney lobby. Then the list SHOULD NOT DISAPPEAR after each tournament you go to. Right now, after you click on the tourney, you have to move your mouse to the "Go there" button, and then the list disappears and you have to start all over for the next tourney. You don't know how frustrating this process is for someone who uses hotkeys and has to unregister for tournaments in the middle of a 20-tabling session.
[PokerStars] Software Improvement Thread Quote
11-17-2011 , 09:37 AM
what's up with today's update?
[PokerStars] Software Improvement Thread Quote
11-17-2011 , 09:48 AM
Quote:
Originally Posted by Sly Caveat
Unregistering for tourneys

Please do something about this. I don't think Stars realizes how often those of us multi-tabling satellites have to unregister for mass amounts of tournaments. I have probably spent days of my life over the years unregistering. If you refuse to give us an "unregister all" button, then could you at least make the process easier. Here's how:

When you click ctl+r and it brings up the list of tournaments registered, you should be able to double-click the tournament to open the tourney lobby. Then the list SHOULD NOT DISAPPEAR after each tournament you go to. Right now, after you click on the tourney, you have to move your mouse to the "Go there" button, and then the list disappears and you have to start all over for the next tourney. You don't know how frustrating this process is for someone who uses hotkeys and has to unregister for tournaments in the middle of a 20-tabling session.
Surely though, an "Unregister All" button would be easier to implement.
[PokerStars] Software Improvement Thread Quote
11-17-2011 , 09:54 AM
Quote:
Originally Posted by Brown Gord
kzk were you getting any other problems apart from tables not showing up and the SNG lobby error?

do you run PT3 HEM or PCP?
the mac client crash really often. and it happens more time if I open more tables...theres also a weird connection with flash player. if i am 20 tabling and open a youtube video it insta crash....but it iwll also crash if im playing 22 tables and not watching any video..sometimes it crashes when im 12 tabling and am elimated of 2 tourneys at the same, or have 2 different announces at the same time.

i tested it in 2 different macs(macbook air 4gb ram and a macbook white 2gb ram) and both have almost the same results.


i use pt3 but i already tested playing without it and the client still crashes...theres also the problem with how the chips are displayed. heres an example, both sngs blinds at the same level with different chip displaying:


--
[PokerStars] Software Improvement Thread Quote
11-17-2011 , 10:53 AM
Quote:
Originally Posted by himomitsme
how long does it usually take for the beta team to get back to emails?
my experience with normal customer support made me think it would be rather swift, but apparently not so. I wrote them the 2 days ago. not that it is terribly long or anything, just wondering what to expect. does anybody have any experience here?
received email today, so ~2-3 days
also wanted to note that I got a pm on here from one of the beta team guys today too.

brief summary of my problem and the answer in case some of you are affected too:
I never got the hotkeys to work and apparently this is due to some conflict with pt3, so i will check their forum later/contact their support if needed.

I still really want my synch breaks though
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