Quote:
Originally Posted by Joao.Cardoso
People use the term JokerStars lightly when they have a bad river but the true JokerStars now really applies to what the company has become. The whole experience is really a joke now.
Just send a message to the support with 2 subjects: the freeze that happened to the software and about a bug that reset all my card match cards on the tables, one of them at 80%. Couldn't finish the promotion later due to the bug.
They sent me back an automatic idiot message about how sorry they are and explaining how the tournaments procedures works on these occasions. I don't even play tournaments... idiots.
I feel I can call them idiots because it seems that we're only talking to machines at this point when sending e-mails to their support so it shouldn't hurt anyone's feelings.
I hear you, 3 times i got the same generic reply to my queries, here is the 4th email i sent:
Thank you again for the third consecutive identical bot generated generic email in regards to my concern that has not been answered.
SO I WILL ASK AGAIN (4TH TIME):
When the site freezes, why do you continually allow people to register? Upon the site freezing, the $16.50 BB was at 1203 entries, so a prizepool of 18k. When the refunds were calculated, it was based on 1947 entries, which makes it very close to the 30k prizepool.
Is this a method you guys have in place to cover any overlay in situations like this cause it just seems fishy like it is. how many players were cost money as i was due to over 700 more entries? How many players got a freeroll by being able to register late and make money? Why were they tournies not manually paused right away instead of an hour and a half after the freeze.
Is a god damn joke. What was once a great site and forerunner of the online poker industry has been reduced to a steaming pile of crap.