[PokerStars] Software Improvement Thread - Page 1103 - PokerStars: General discussion -- Two Plus Two Poker Forums

Stars log file randomly taking up 300gbp space on my harddrive
Zoom hands randomly not saving / non viewable
Spins randomly glitching when you try to enter more
Cashier load time crazy slow sometimes?|
Now takes several days for vpp balance updates?

Any dealings I've had with your support in the last year have been garbage re. my account.

Congrats lads, doing a good job.

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02-23-2017 , 11:37 AM

#27552

4BetBoke

old hand

Join Date: Jul 2012 Posts: 1,568

I mean if we just focus on the zoom hand problem. WTF is that? How did I not get an e-mail about this, or something. You've made it blatantly clear that regs be dammed, but you do realise that we may rely on accurate HH tracking for a host of reasons.

According to HEM we just have to wait and see when this is fixed?

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02-23-2017 , 12:47 PM

#27553

JonIrenicus

See my coaching listing

Join Date: Oct 2010 Posts: 899

The biggest surprise to me was hearing the IT dept doesn't work on weekends + Monday(as it was some sort of celebration day).
I doubt that was the standard before Amaya.

Not saying the IT guys should be slaves working 7/7 24/24 but I imagined there were some kinds of shifts so that someone is still there each day.

The vip rebates thing was easy to fix, they did it on Tuesday right away when they came back from the days off so yes most likely no programmers are working in weekends and official free days.

When you have that approach at a company that has the largest poker pool + some sportsbook and casino as well no wonder you get all the issues you got lately.

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02-23-2017 , 01:48 PM

#27554

PokerStars Dylan

journeyman

Join Date: Dec 2013 Posts: 367

Quote:

Originally Posted by Slugant

when will the supernova / vpp / starscoin progress bar be fixed?
it says 100% for more than a week now

The fix should be in this month's new client releases which are being rolled out (specific day depending on your license) over the next week. You should notice the fix after you've been asked to update your client. If the issue persists, let me know so that I can have the issue further investigated.

Regards,
Dylan

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02-23-2017 , 03:17 PM

#27555

4BetBoke

old hand

Join Date: Jul 2012 Posts: 1,568

Quote:

Originally Posted by PokerStars Dylan

Reply to all or none IMHO

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02-23-2017 , 04:38 PM

#27556

Kozat

centurion

Join Date: Jul 2007 Posts: 138

Got an email from stars support telling me that the zoom bug is fixed... Gotta love the massive amount of testing they did... not

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02-23-2017 , 05:15 PM

#27557

NextRack

newbie

Join Date: Jan 2017 Posts: 17

Pokerstars will never be the same with Amaya gaming running it IMO.

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02-23-2017 , 06:01 PM

#27558

Sonicdahedgehog

old hand

Join Date: Jun 2016 Posts: 1,352

Quote:

Originally Posted by 4BetBoke

Reply to all or none IMHO

To be fair, Dylan isn't actually the rep for this thread and may not know the answers to a lot of the questions. He usually just pops in now and again with certain info he might have, often when Keith isn't around. Keith is the rep for this thread and he hasn't responded to anything for a little while, which might be the reason Dylan informed us of something he was aware of in the meantime.

Some info is better than no info IMO...

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02-23-2017 , 06:33 PM

#27559

kavidy

newbie

Join Date: Apr 2015 Posts: 28

Fix zoom please.. I just randomly disconnected from a river decision, said the table was closed in zoom? PT4 didn't track, no hand history replayer.

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02-23-2017 , 07:07 PM

#27560

epokerounder

journeyman

Join Date: Mar 2009 Posts: 205

The 30 18-90 mans do not always pop up after registering if you register after the tournament starts, you have to click "take my seat." not the end of the world usually, but really annoying if you have a bunch of tables.

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02-23-2017 , 08:58 PM

#27561

4BetBoke

old hand

Join Date: Jul 2012 Posts: 1,568

Quote:

Originally Posted by Sonicdahedgehog

You're right, I have some underlying stars tilt and took it out on the wrong person. Good post.

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02-23-2017 , 09:01 PM

#27562

oc33rF

centurion

Join Date: Feb 2017 Posts: 124

whenever im playing zoom FR 4 tables A LOT of times i want to replay a hand to make a note about a player and the hand is missing, is tilting me bad.

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02-24-2017 , 03:32 AM

#27563

SkillKill

centurion

Join Date: Dec 2010 Posts: 114

Quote:

Originally Posted by murrayn

What the actual ****?

I just lose an all-in PLO zoom and I can't replay the ****ing hand?

What is this bull****?

FIX YOUR ****ING SOFTWARE.

They do not have time for that,more important is to insert games for gamblers like slots and other shiiiit.

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02-24-2017 , 05:55 AM

#27564

NoSurprises

old hand

Join Date: Feb 2008 Posts: 1,869

Anyone know where the zoom games have disappeared to?

Edit - they have just been opened back up

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02-24-2017 , 05:55 AM

#27565

kelnel

veteran

Join Date: May 2009 Posts: 2,718

what is going on with zoom? Seems like zoom was "canceled"? Was playing and suddenly the game stoped, the hands being played were canceled somehow...

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02-24-2017 , 06:34 AM

#27566

NoSurprises

old hand

Join Date: Feb 2008 Posts: 1,869

The replayer when playing zoom is still not working properly. When you right click on a player to give him a coloured note, you have to do it more than once to get it to stick.

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02-24-2017 , 08:12 AM

#27567

lowcarbon

enthusiast

Join Date: Jan 2012 Posts: 67

Quote:

Originally Posted by gay_on_tse

Who was in top left seat and what is your HUD?

LoL

Many of "friends" here.
Then who am I ?

Sent from my iPhone using Tapatalk

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02-25-2017 , 04:58 PM

#27568

jan81

centurion

Join Date: Jan 2012 Posts: 191

Wow, when did Stars customer service get so terrible? I've been out of the loop for a while now. I emailed them about the zoom hh's and was basically told to screw off!

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02-25-2017 , 07:47 PM

#27569

JonIrenicus

See my coaching listing

Join Date: Oct 2010 Posts: 899

Quote:

Originally Posted by jan81

Wow, when did Stars customer service get so terrible? I've been out of the loop for a while now. I emailed them about the zoom hh's and was basically told to screw off!

Dylan or Keith or whoever the Stars rep is nowadays.
I know you probably don't have real power in the company but maybe the people that do hear about posts like this.

You used to be so good in every area before and it's a real shame how bad you've become.

P.S: they'll probably want to cut some more costs if you do and just fire one of you.

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02-25-2017 , 09:42 PM

#27570

*CHOMP

banned

Join Date: Dec 2016 Posts: 406

Quote:

Originally Posted by JonIrenicus

Not working weekends. This is disturbing. Is this security also off on weekends

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02-26-2017 , 04:28 AM

#27571

The Imp

old hand

Join Date: May 2015 Posts: 1,702

Quote:

Originally Posted by JonIrenicus

Dealing with support is so tilting now I tend to avoid it wherever possible. It takes 3 emails (spaced out over a day) until someone even understands the question.

It's terrible from the customers perspective but financially it's a good short-term move, that's all Stars care about in 2017. Stars first line support used to be native English speakers earning £30k+ - that probably pays for 6 third world copy + pasters.

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02-26-2017 , 07:59 AM

#27572

danuuutz

adept

Join Date: Apr 2012 Posts: 870

I have a question for a pokerstars reprezentative:

I received a couple of days ago an email, that pokerstars will eliminate the "Tabs control style". I play cash games. Can you tell me pls what does "Tabs control style" look like? Or maybe a screenshot with it?

This is the exact formulation: And I don't understand anything from it: "You’re receiving this email as you recently used the ‘Tabs’ control style in the ‘All Games’ PokerStars lobby. However, this will soon be replaced with the ‘Filters’ control style. To make this change now select ‘Lobby Display’ options under ‘Settings’ and adjusting your control style to ‘Filters"

Thank you.

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02-26-2017 , 08:04 AM

#27573

cr1s5t1

journeyman

Join Date: Feb 2014 Posts: 208

So it`s Sunday morning, just got disconnected and lost timebanks in some tournaments.
And no, it`s not my internet connection, playing on 888 without any issue. Also a fellow grinder confirmed he was disconnected also.
Please do something with your buggy software, it`s already months since people complaining about crashes and other stuff but still nothing has been done!

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02-26-2017 , 08:16 AM

#27574

Sonicdahedgehog

old hand

Join Date: Jun 2016 Posts: 1,352

Quote:

Originally Posted by danuuutz

If you go back a few pages of this thread, Pokerstars Keith has posted somewhere on one of them about these changes and has also included screenshots detailing what the changes look like, along with instructions on how to use them etc...