thx, gonna do that.

Next time this happens - check your task manager for memory leaks from hm2.

you are talking about the "report" button in the small window that sais "trying to reconnect", right?

what is a memory leak and how do I do this? Sorry. Im a noob with computers.

Press ctrl alt del - and bring up your task manager - you should see somrthing like this -



As you can see my hm2 is using 323k memory. Check what yours uses - then the next time you experience one of these disconnects - check again and see if that figure is much higher.

everyone is having them, stars will blame your computer and connection. sad but true.

stars has been lagging for some time now

I have also experienced a lot of lag lately. Mostly small disconnects that reconnects you in about a minute.

However, some more major ones also. For example, deep in a Sunday some time ago all tables suddenly froze, I could connect anywhere but to Stars for 30 min. Was tilting as **** because the client reconnected partly just to disconnect again. I could see some action at my table, but not my holecards and clicking the "I'm back" button didnt do anything (so I couldnt use backup Internet either - "already logged in")
It should be noted that all connections were 100% but the one to Malta (nr 2 i think, not sure) jumped from 0 and 100 all the time. Could you please make it work even if you loose connection to one node in the list? Going from 15bbs to 5 itm in the million isn't OK.

thx @ rwbug



oh wow, that is quite surprising - I thought PS was the one site where that wouldn't happen whats really strange though is that sometimes even if I wait 5 minutes it won't succesfully reconnect, but if I close pokerstars and re-open it, it basically always works and takes < 30sec to connect... wouldn't mind the occasional small disconnect if they didnt make it so hard to reconnect.

been getting lag on pokerstars a lot in the past 3 days or so. Not disconnecting lag, but maybe 10 second lag

Playing zoom if it matters

I have the exactly same problem which happens about once a month. Pokerstars client cannot connect to the server while everything else is working perfectly. The problem is neither about you nor the Stars. It's about some hop along the way probably in the UK.

The only way to work around this problem is using a VPN. It then instantly connects.

Did you talk about it with the support? What is their policy regarding using a VPN for those disconnects? Would be awesome if this could solve it, but I don't want my account to be closed obv.

You mention vpn, are you using a vpn? Also, just because you have a super fast and new computer, doesnt mean everything is fine in terms of networking.

they've been crashing at the same time today for about a minute each time even though my internet is working fine while this is happening (the browsers, at least). anyone know what the issue could be? thanks.

yea happens to me aswell sometimes

Yes, I did. I asked "can I use VPN in such cases once a month only?". They replied "OK you can, as long as your VPN IP is not of those restricted countries, (such as Italy, French, the US etc)..". Go ahead and ask their permission. And then in the case of disconnections launch VPN's little app which should restore your connection just in seconds.

Yes, thats it.

great, thx alot! how long do you wait before you stop the VPN and go back to regular internet in such a case? just one minute is enough I am assuming?

Considering this post by op(KING KONG) - and the fact that hm2 has memory leaks that cause disconnects/timeouts - I think the merge into general PS lagging thread is idiotic.

Pokerstars website is not accessible and neither is the client.

Annyone know whats up?

Not for me, where are u located?

Works for me perfectly

I just have "contacting site" - not working for me.

Oh - scrap that - it just took a very very long time! Working now. But yeah, something went wrong.

thought that too at first but had it even more frequently the last 10 days so with some experimenting I can tell that HM doesnt have much if any influence on it. It is clearly Pokerstars failing to reconnect while all other sites and browser windows etc have perfect internet acces. very annoying

Yeah, server restart.

Can't open stars today. Just gets stuck on the connecting bar. Click network status and it says all are 100% except Sydney, Australia which is at 0%. Anyone else having this? How do I fix it?

edit: Oh, server restart! Nevermind.