Quote:
Originally Posted by jsplit
Tony, lets add another dimension to this argument:
Sales Person A: Has a younger daughter who has <insert sick condition>
Sales Person B: 20yr old worker
Sales Person C: Marketing Manager
Out of the three examples the red flag is obviously 'B' as this person demographically is more likely to abuse the privilege. But the comfort level of 'A' knowing their daughter can contact them straight away outweighs the negatives of 'B'.
I've worked in retail, sometimes the store phone can constantly ring off the hook, as you have 10+ people waiting in line. Would you be comfortable directing all emergency numbers to the retail phone??
no, of course there's nothing wrong with people who may have an emergency keeping their phone with them, but I'd expect they step off the sales floor to use it.
I was a manager of a department in a retail chain. the company had a strict no cell phones rule, but in practice people kept them on silent and employees could pop off for a 3-5 minute phone break just like they would for a cigarette break or to grab some water. if any employee told a manager they had a sick kid at home and needed to keep the phone on them and answer it if it buzzed, there would never be a problem.
Quote:
Originally Posted by jsplit
Now lets look at person 'C' with the ability to allow phones on the retail floor they can connect customers of the younger generation via social media, twitter updates 'Sale on for Lunch Time customers Only' as well as field the high priority customers. Don't you think adding this flexibility to 'C' makes for a overall better customer service?
While I'm 100% behind the 'It looks bad walking in the store and the clerk is on the phone' crew, I just think the rudimentary business logic of forcing someone into their way of thinking is completely flawed, and no doubt puts a worse impression to the customer in the long run.
thoughts?
I don't see how situation C works. the person responsible for coordinating your social media marketing will have a computer somewhere to do it from. what exactly is the benefit of having someone on the floor working on that kind of stuff from a phone?
