GARBAGE AND RATS AT ACR LIVE CHAT
I have been reporting money missing, glitches and i have to say TD_Winning has helped me out and the refunds have been made and I feel a legit desire from ACR to improve things, to get rid of bots, and i trust them to pay back the rakeback which is the only issue left.
But what drives me nuts, just tilts the **** out of me is when you dont man up, you blame players and you act like a puss.y. With this mess of new software at the end you have to give the benefit of the doubt to some loyal ****ing players.
Last night I was playing 4 tables of 10nL and the software kicked me out in the lobby but i could still keep playing the tables I was in. I closed the tables normally but one of them seemed frozen. It was frozen and i am 99% sure that the 10$ i had there becaume stuck in that loop and never credit.
I contact live chat and that fk puss.y just denies everything I say. I didnt take a screenshot last night but today it happened again and I took a screensot to prove that piece of shi-t support idiot wrong. Aside from dealing with the new software mess, we have to deal with pieces of shi.t in support in denial.
Please ACR credit my 10$ back. Is more than the money, just a thing of man up.
CHAT WITH AGENT THAT NEEDS TO BE FIRED
You are now chatting with Aly C.
Jose at 23:58, Jun 2:
Aly as i was telling the previous agent. I am very positive i am missing 10-12$
Jose at 23:58, Jun 2:
from a table that froze
Aly C at 23:59, Jun 2:
yes please allow me a couple of minutes to check
Aly C at 0:00, Jun 3:
was it the last table you played?
Jose at 0:01, Jun 3:
i think it is stuck in table millen
Jose at 0:01, Jun 3:
but i am not positive
Jose at 0:01, Jun 3:
or completely sure it was on that one
Aly C at 0:04, Jun 3:
Thank you for waiting Jose, I was checking up the information, and I noticed this is a ring game.
Jose at 0:04, Jun 3:
yes
Aly C at 0:05, Jun 3:
Be informed that we do not had any down time on Ring Games since whenever there is a disconnection the system automatically reverses the last hand and kicks you out of the table.
Aly C at 0:05, Jun 3:
I checked the full hand history and there is not type of disconnections at all.
Aly C at 0:05, Jun 3:
Also, it is important to mention our platform has been running perfectly today.
Jose at 0:05, Jun 3:
you understand that i keep getting kicked out to the login page
Jose at 0:05, Jun 3:
even when i am playing?
Aly C at 0:06, Jun 3:
if that is the case, please go ahead and check your internet connection, as mentioned before we have not had any disconnections.
Jose at 0:06, Jun 3:
i am telling you i am missing 10-12$
Aly C at 0:06, Jun 3:
Please keep in ind that you also need to have your JAVA and ADOBE flash player up to date.
Aly C at 0:07, Jun 3:
Again sir, cash tables will not disconnect and keep your account on playing.
Jose at 0:07, Jun 3:
i am not going to argue something that i know happened
Jose at 0:07, Jun 3:
i just didnt take the screenshot
Aly C at 0:07, Jun 3:
If there would have been an issue, you would have been kicked out from the table.
Aly C at 0:07, Jun 3:
If that was not the case it means there is something on your computer requirements missing.
Aly C at 0:07, Jun 3:
Like proper settings.
Jose at 0:07, Jun 3:
like i said
Jose at 0:07, Jun 3:
i just did not take the ****ing screenshot
Jose at 0:08, Jun 3:
because i thought the money was going to be put back in to the account
Aly C at 0:09, Jun 3:
I understand Jose, I need you to understand that what you are mentioning is not possible at all.
Jose at 0:09, Jun 3:
ok, hopefully it happens again, and i will show you.
Aly C at 0:09, Jun 3:
The system will not leave your table open if our software failed.
SCREENSHOT TODAY AS IT HAPPENED AGAIN