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[Unibet] Official Thread [Unibet] Official Thread

03-03-2017 , 06:39 AM
Quote:
Originally Posted by JogaBonito
The support surprisingly contacted me now and say they transfer the money to my German Account. Now, lets wait ...
Hi Andrew, i got all my money back, thank you very much for the help !
I realy appreciate what you do for the community !

One more Question. I today deposit the money to my Unibet account, is it possible that you revive my tickets and reset the 200€ Bonus to default ?
Just because of this issue i wasnt able to play until now ... My Unibet ID : 107889768 One of my Poker alias : Ruffyyyy

Last edited by JogaBonito; 03-03-2017 at 06:45 AM.
[Unibet] Official Thread Quote
03-03-2017 , 07:04 AM
Quote:
Originally Posted by ImmortalCultivator
If I play too long, I can't rebuy even if I lose all the money. I have to close the tables and log off and log back in.
This was fixed in the most recent version.

Quote:
Originally Posted by ImmortalCultivator
Sometimes I have to log in twice as the first time there is some error message.
What is the error message?

Quote:
Originally Posted by ImmortalCultivator
Also why isn't it possible to tile the tables in the browser version?
Because the window is controlled by your browser, not by a page that is open in a tab on that browser.

Quote:
Originally Posted by ImmortalCultivator
Why don't you have an auto-rebuy button?
Because if we have one, and weak players don't use it, it identifies who weak players are. That goes against our entire philosophy.

Quote:
Originally Posted by ImmortalCultivator
Why can't I change my profile in the browser version?
You can.

Quote:
Originally Posted by ImmortalCultivator
Plus some other annoying things...
Well, if you want help with them, you should post them. Ideally with more information than in this post.

Quote:
Originally Posted by SleazyP84
If the challenges said 'See' instead of 'be part of' would that help frequency?

Example would be 'See four of a kind during a hand in the first two levels' instead of 'Make four of a kind during a hand in the first two levels' Numbers would need to be changed to fit the improved odds but it would make it slightly more random.
The problem is still that good players reach level 2 more often than weak players. Though I think this approach could be good for allowing us to include some slightly rarer events.

Quote:
Originally Posted by Vatroslav
You dont need any play, i not sure you understood me. So, when i click on that small arrow next to "today" i DONT get dropdown menu to choose from (yestrday, this month etc). I also did a test on my phone (Galaxy S6, lastest Android on it) and its the same thing, can it be related to my account? alias is: fillek7
Then I don't understand where you're clicking from, can you give me more details please?

Quote:
Originally Posted by RK_95
Yesterday I played a UK tour tournament and suddenly I saw a rebuy button on the table. But it was there while I was still in the tournament. I don't know if this is a bug or it is intended to work like this?
https://gyazo.com/3bde86eda3d125d99f9c1d02b790bf42
https://gyazo.com/a1d64707dab3aa692df1ee7617e4e973
It's letting you rebuy because you're under the starting stack, but I agree it should only appear when you start the hand under the starting stack.

Quote:
Originally Posted by RK_95
On unibetcommunity.com I saw a post of it being possible to rebuy after the bubble burst and all people were in the money. But because the busted player rebuyed someone else got eliminated and the player who rebuyed came ITM at the end. I don't think this should be possible
I don't think it should be possible either. I wasn't really involved in designing this feature so I don't know if this is as intended or not. I've started an internal thread about it.

Quote:
Originally Posted by RK_95
Another thing I am wondering about is: why are there no generic Sit&Go tickets in the bonusshop? https://gyazo.com/6f907d05d058f7a5d35848b6f49acf7a

We need to spend some time improving the bonus shop, including ticket categories. I'd prefer we either do only generic, or don't have generic at all. I think I prefer the latter, because we want to be able to discount specific games sometimes.

The bug that is still annoying me a lot is that the client steals focus whenever it is your turn at the table. If you are playing 1 or 2 tables and you are doing other things at the side, it is not possible to type full sentences, just because the client steals the focus everytime.
This is because if you're playing only poker, table priority needs to steal focus so that you can type in bet amounts without having to click.

I asked the developers if it's possible that the client only steals focus when it's from another table. Meanwhile you should be able to get around this by turning table priority off.

Quote:
Originally Posted by Shanagian
Wow just rage quit a session.

There seems to be some kind of a bug that puts one of your tables randomly at sit out next bb/hand or something. I was checking if I had it ticked but nope it wasn't yet I sat out.

And it happened to me once every 2 minutes, I kept sitting out.

Is this what you experienced?
I'm pretty sure this is CPU lag. Could you post your dxdiag please? Win key + R, dxdiag, then the front page screenshot. I suggest you open task manager (right click taskbar, task manager, details), and see what CPU usage the client is on. It'll probably help if you have fewer programs open at once when you play, or if you use the browser version.

Quote:
Originally Posted by monkeyheaven
Desktop client doesn't crash for me anymore, 12 tabling the 5max sng without issue. Finally.
Cool. There ought to be further CPU improvements in the next release too. I think we're now at the stage where almost every machine that could run 1.0 can now run 2.0, but I can't really tell if it's faster now, like it should be.

Quote:
Originally Posted by disident
I can't play SNG because there are no SNGoes showing in the lobby .Bug?
This is on the known bugs list. It appears to be fairly infrequent, and you can resolve it by restarting the client, but obviously it's a pretty big problem. It's high on the priority list.

Quote:
Originally Posted by Egiza
Hi Andrew. Can You send me sng's lifetime results? At least could be just this Year
Alias: Egiza1985.

After new rakeback system its hard to calculate how many sng's i've been played. There should be some option maybe in browser to see amount of games.
Sorry, I don't do that in this thread any more. But regular support should be able to help you.

The reason we don't have games played/wins/losses built into the client is that it probably isn't good for the games. People can get it from support on request though.

Quote:
Originally Posted by kapetain
- fix lobby lag (server-side). Often when I switch between profile and game lobby, i have to wait 2-5 seconds before anything shows up.
I'm pretty sure this is an efficiency thing - having this, and stuff like Challenges, update immediately takes a lot more hardware than we have. We just aren't big enough to throw money at the problem yet.

Quote:
Originally Posted by kapetain
- make bigger text for ticket expiry info on tickets shown in the profile page
I'll put this on the list of client improvements, I agree it could do with a font size bump.

Quote:
Originally Posted by kapetain
- it would be better if the stacks were updated only AFTER the chips are collected. currently it updates automatically after the pot is won and that can be a bit confusing when you see chips coming to you but the stack size number was already updated
Isn't this a matter of having animation on or off? If we do it after the animation occurs, it looks weird to players who have it off.

Quote:
Originally Posted by kapetain
- I'd like to see more aggressive chips colors in cash games - like red, blue, purple, black etc. Currently i mostly play NL10 and almost all I see are just shades of green. It may take some time to test what colors work best, but I think it was very good the way it was in the old client so perhaps you could just copy that.
Hm, doesn't this depend on the background you're using? We have a problem where we have so many different colour backgrounds that it's not possible to have chips that stand out against them all. It'd get quite confusing if we had different colour chips based on backgrounds I think.

Quote:
Originally Posted by JohnCleese
Bit unsure who is benefiting from the nl and plo 800 offerings. Pretty much no extra rake for Unibet. Fish might lose quicker. Liquidity was hardly bursting out of previous offerings.

Sceptical, but I guess you know best.
I've talked about this quite a lot in the past. e.g this from 15 months ago:

Quote:
Originally Posted by UnibetAndrew
Assuming we continue to grow, I think we'll inevitably have a bigger game at some point.

There're two problems with adding a bigger game. The first is that it means new players will lose faster than they do at NL400. There aren't that many people who will deposit €1k on a whim, but the ones that do tend to be very valuable for the company as a whole. If they lose even faster at poker, they're more likely to leave the whole company.

The second is that maybe NL400 will slow down/stop running. We have the liquidity to run that game but maybe not if we split it in half. Although NL400 traffic is good, we still have more NL200 players.

I think that poker liquidity has several big tipping points. If you go from one player to two, then obviously you make a lot more money per player (infinitely more in that case). If you go from 11 to 12, that marginal player is probably worth a lot more than the previous player, as now we can have 3 tables instead of 2, or whatever. I've done quite a lot of work on that problem and I think we're around one of those tipping points at NL400 at the moment, so reducing traffic there could cost us a lot.

But we're growing and there's demand, including from people who used to play with us but no longer do due to the lack of bigger games. I'd like to see how the game behaviour changes with a little more growth first, then we'll see. It's a matter of when rather than if I think.

In the past I wasn't sure which level to add, but I think now it'd have to be NL600. This is because if we did NL1k then I expect several PS regs would move here because the loyalty scheme would count here, and that just makes the losing players problem worse. NL800 is close enough to NL1k that it'd be much the same thing.
The people who benefit are the people who wanted that game. It's our job as a company to fulfil player demand, where it doesn't interfere with our strategy. This interferes a little bit, but every decision is about weighing one side against the other.

Obviously I changed my mind about 800

Quote:
Originally Posted by restorativejustice
Just log off and back on.
Wish I had your problem as I just lost 10 in a row for the first time that I can remember
If it's HUSNG, let's say you have a 50/50 chance. The odds are 1024/1, so if you play enough it's sure to happen even with a 55/45 shot.

Quote:
Originally Posted by JogaBonito
Hi Andrew, i got all my money back, thank you very much for the help !
I realy appreciate what you do for the community !

One more Question. I today deposit the money to my Unibet account, is it possible that you revive my tickets and reset the 200€ Bonus to default ?
Just because of this issue i wasnt able to play until now ... My Unibet ID : 107889768 One of my Poker alias : Ruffyyyy
Sure, done.

Last edited by UnibetAndrew; 03-03-2017 at 07:09 AM.
[Unibet] Official Thread Quote
03-03-2017 , 08:26 AM
Quote:
Originally Posted by UnibetAndrew
Another thing I am wondering about is: why are there no generic Sit&Go tickets in the bonusshop? https://gyazo.com/6f907d05d058f7a5d35848b6f49acf7a

We need to spend some time improving the bonus shop, including ticket categories. I'd prefer we either do only generic, or don't have generic at all. I think I prefer the latter, because we want to be able to discount specific games sometimes.
I don't know if I like that idea. Sometimes when you are playing a lot of 5man SNG's you want to do a heads up one in between just for fun. If you have generic tickets then this would be no problem, otherwise it would be. I like having generic and specific games tickets. This way anyone who wants generic tickets can still buy them, and if you want to do game specific promotions, that's also still possible for you.

Another bug that is happening since 2.0:
When I have a message on Unibet, I only see it if I login on the main site. If I login to the poker client there is no message. https://gyazo.com/68cd04adce14cbd062f476bf1cff8218
[Unibet] Official Thread Quote
03-03-2017 , 08:42 AM
Meh, you can still buy-in to a HUSNG for cash. Also you wouldn't necessarily want to play the same stakes as your regular game.

@Andrew. Was anything decided about whether unfinished challenges might roll over or if we might get partial credit for unfinished challenge? I doubt I'm going to finish even one HUSNG major challenge this quarter - if I decide to dip into it will it then be zero rb? - because as I said before, someone who normally plays something else but is just dipping their toe in a different game should be pretty much the last person on zero rb.
[Unibet] Official Thread Quote
03-03-2017 , 10:30 AM
Im trying to withdraw to my bank account but they do not have an IBAN code, just SWIFT. Should I just put my account number in the IBAN field?
[Unibet] Official Thread Quote
03-03-2017 , 10:58 AM
Quote:
Originally Posted by UnibetAndrew


This is because if you're playing only poker, table priority needs to steal focus so that you can type in bet amounts without having to click.

I asked the developers if it's possible that the client only steals focus when it's from another table. Meanwhile you should be able to get around this by turning table priority off.


Wow. Can't believe it's so straightforward to change something that's been annoying me for months! Thank you for this - makes multi tasking on the desktop client much easier.

And the last update has been excellent. Client runs quicker, no crashes, and really like the +1 add table option.
[Unibet] Official Thread Quote
03-03-2017 , 02:16 PM
On the old client, I could see 20 hand history summaries at a time. It was good.
On version 2, I could see 10 hand histories at a time. It was worse, but bearable. Scrolling through multiple pages is a minor annoyance, but at least I could easily count my total number of hands because I'm quite good multiplying by ten.
On the latest version, it looks like this:


9 hands per page in a stupidly large typeface just wastes a ton of space*. And I'm allergic to odd numbers. #AutisticPenguin

* The new tourney lobbies are bloody stupid too. Readability is important, obviously, but good design should reduce the amount of clicking and scrolling, not increase it. Information pages should contain information, not empty space ldo.
[Unibet] Official Thread Quote
03-03-2017 , 02:35 PM
Ok the rebuy problem did happen one day before the new update. Still these problems did happen after: http://imgur.com/a/Z44Jf
[Unibet] Official Thread Quote
03-03-2017 , 03:31 PM
I sent an e-mail to the Dutch support but haven't got any reply back:

Please convert:

1 x UO 50 -> 10 X UO 4 + 1 x UO 10

Alias: Turntacetic
[Unibet] Official Thread Quote
03-03-2017 , 04:32 PM
Ey I need help Andrew... Yersterday I asked support what to do if my bank does not provide an IBAN code, and today when I tried to enter to play some poker I found this message:

"Access to your account is currently unavailable"

Im really worried, what does this mean?

And support just left me talking alone...

EDIT: Fixed, tried live chat agtain and this time worked, they said that this was a random safety check, is this true?

Last edited by samigina; 03-03-2017 at 04:59 PM.
[Unibet] Official Thread Quote
03-03-2017 , 04:50 PM
Quote:
Originally Posted by samigina
Im trying to withdraw to my bank account but they do not have an IBAN code, just SWIFT. Should I just put my account number in the IBAN field?
Your bank definitely has to provide an IBAN code (combination of Swift and bank account number). Submitting just the account number will be of no help for international transactions.
[Unibet] Official Thread Quote
03-03-2017 , 05:59 PM
Quote:
Originally Posted by 39suited
Your bank definitely has to provide an IBAN code (combination of Swift and bank account number). Submitting just the account number will be of no help for international transactions.
Well, they dont. I already talk to them and they just provide the SWIFT code. Skrill had no problems with that.

I guess I will need to withdraw to Skrill and from there to my bank? More charges...
[Unibet] Official Thread Quote
03-03-2017 , 06:28 PM
What country are you in?
[Unibet] Official Thread Quote
03-03-2017 , 07:01 PM
Hi Andrew,

You and the developers adviced me to buy a cheap GPU as mine didn't support DX11. I buyed one for 35euro's and with that the problem is solved! I want to thank you for your quick and good help.
[Unibet] Official Thread Quote
03-03-2017 , 07:41 PM
Quote:
Originally Posted by LektorAJ
What country are you in?
Colombia. Seems like our banks are pretty slow regarding this things.
[Unibet] Official Thread Quote
03-03-2017 , 08:56 PM
I don't play nl200, but I checked the prizes for finishing top of the leaderboard. 1000 euro. Fot me that is good money but at nl200 it is just five buyins.
[Unibet] Official Thread Quote
03-04-2017 , 01:54 AM
Quote:
Originally Posted by samigina
Colombia. Seems like our banks are pretty slow regarding this things.
Yeah, apparently IBAN is not yet implemented in Colombia.
[Unibet] Official Thread Quote
03-04-2017 , 03:40 AM
Everything is running smoother now after the latest update, I was a bit sceptical in the beginning but it looks like you solved it.
[Unibet] Official Thread Quote
03-04-2017 , 05:38 AM
Quote:
Originally Posted by UnibetAndrew



Then I don't understand where you're clicking from, can you give me more details please?
http://imgur.com/a/7YdxT Its on Win10.
When i click on arrows in red (or anywhere in that area) nothing happens. Same thing on my phone ( Galaxy S6, latest android).
[Unibet] Official Thread Quote
03-04-2017 , 10:11 AM
Clicked sit out next hand all tables. Got back, clicking play button and nothing happens. seriously guys? after all these months of 'developing' this ****ty bug occurs? wtf..you cant take yourself serious and its not enough to pay a guy in this case Andrew to answer all these questions and keep the software 'friendly' to the user.
[Unibet] Official Thread Quote
03-04-2017 , 10:15 AM
now i opened new tables and they didnt launch. thats just funny. welcome to the future 2017 with flying cars and poker software with 942 bugs. wp.
[Unibet] Official Thread Quote
03-04-2017 , 11:30 AM
There seems to be a display bug on the iPad mini from time to time. The ante chip sometimes gets stuck above the player username and remains there until the hand is over.
[Unibet] Official Thread Quote
03-04-2017 , 04:21 PM
Andrew, I managed to get a UO package, but could you transfer it to the third trimester?
Alias: 210
[Unibet] Official Thread Quote
03-04-2017 , 04:50 PM
Haven't checked this thread in ages, but just wanted to drop by to compliment you on the new software. To me the quality of this one is incomparable to that of the old one; have not experienced a single crash after the update whereas that would happen every other session earlier.

The only issue I have with UB poker right now is the way MTTs are structured. Is there any chance you could introduce ante earlier? One hour (or more) of non-ante poker, particularly full ring, is something I regret signing up for quite often..
[Unibet] Official Thread Quote
03-04-2017 , 06:01 PM
Hey Andrew,
coud you please post the new rakeback chart after the changes were made. Was only able to find a chart for the old reward system. Thank you!
[Unibet] Official Thread Quote

      
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